Likelihood to Recommend Stampli costs about the same as 1/2 an AP salary, but it can easily replace 1 or more headcount. AP has been a difficult position to fill over the last several years, and the quality/accuracy of the work seems to have declined at the same time. Stampli can reduce the time spent on data entry down to seconds per invoice, and it gets the basic info entered accurately before AP staff even looks at it. It can handle PO match invoices better than our
ERP system (which it integrates with).
Read full review If using other cloud applications and you wish to create Zoho Books transactions via APIs, Zoho Books is great. The overall UI and flow of the application are great. If you need a detailed job cost accounting solution and robust reporting there is some room for improvement here.
Read full review Pros Learns and automates how invoices are booked (i.e. what accounts to use, class codes, dept codes, reading invoice details, etc.) Records all actions, comments, approvals for auditing documentation Recognizes and flags any duplicate invoices Validated syncing with our accounting system (NetSuite) Read full review Zoho Books invoicing and receipting features are second to none. We find it easy to quickly invoice clients and add items to their bills and also for our own receipting internally. The accounting features are great for our accounting team to be able to see where we are financially and how the business is doing. The ability to add contacts and run a mini CRM channel with clients within Zoho is invaluable. Since we use this in conjunction with our other CRM channels, it helps to have a centralized place to follow up and see through a sales funnel. Zoho Books allows us to take payments from clients around the globe a feature we didn't have when we used another accounting system. The pricing for Zoho Books is fairly reasonable for an SME organization which is a great for us as it pays itself back many times over every month. Read full review Cons It would be awesome if I was able to search for a vendor and check number for proof of payment When asking questions regarding invoices it is a little confusing on how to make the requested changes. Webinar on use of Stampli would be appreciated. Read full review Zoho Books is only available in Texas and California. There is no integration allowed for paying employee expenses. The absolute worst aspect is the fact that if you make even the slightest error in data input there is no backing up. You cannot undo an error. The system does not allow change once implemented, so you must get every one of your beginning balances perfect. The practice of Journal Entries is cumbersome. When reconciling, Zoho Books has adopted a number of required steps that significantly overcomplicate reconciliation using practices that are not consistent with general accounting principles in the US. On the customer side, you must look in two places to see the beginning balance and the current receivables that might exist for current invoicing. The way the system works, you must avoid having much trust with the balances depicted. So far, it appears that Zoho Books uses what we called in school "that new math." It would be terrifying to rely on this bookkeeping system to support an IRS Audit. The system violates too many fundamental accounting principles. The software is used by so few people that there is concern that we might never find a skilled bookkeeper. Read full review Likelihood to Renew I cannot imagine going back to pre-Stampli processes. Our jobs in the Accounting department (not just AP) have all become more engaging because we've cut out so much mindless, non-value added work: data entry, signing checks, stuffing envelopes, stamping envelopes, etc.
Read full review Usability It's a modern product with easily recognizable functionality. The user interface was the main factor in our decision of Stampli over it's competitors
Read full review Customization is the biggest struggle for us and most of the time we need to involve a tech person. The chat support is a great feature and very helpful. It would be great to be able to customize and create invoices and correspondence (templates) such are reminders in multiple languages within one organization. The currency (USD) would be the same. We have clients in different countries that don't speak English but pay in USD.
Read full review Reliability and Availability Never an issue with downtime
Read full review Performance Read full review Support Rating We have a dedicated rep (who was also our implementation rep--they stay with you after implementation) who we can email whenever needed and meet with every quarter. There is a chat option within the software that gets responded to by a real person within minutes.
Read full review The support team feels very disjointed. We have filtered through a number of "lead" contacts and are frequently spammed by other Zoho members. Once getting an appropriate support contact on the phone - the team is very helpful, it just takes a lot of hoop jumping to get there. We actually unsubscribed from their support package as we were not getting the value we were looking for.
Read full review Online Training Excellent documentation, step-by-step instructions
Read full review Implementation Rating We lost an AP employee right as we were deciding to implement, so we had to speed up our timeline. We went from signing the contract to fully functional system within 4 weeks. We did not dedicate any more than 4 hours per week during the implementation.
Read full review Alternatives Considered Stampli's ease of use far exceeds that of
Bill.com or
Divvy . Almost every click is recorded in the audit trail and navigating within the portal is intuitive. Each tab is set up in order to follow the process flow, making even the newest of users comfortable.
Read full review We had a lot of problems with
Exact Online , support-wise and price-wise. So Zoho Books wins on every point there. While Exact offers way more options, it tends to be really slow... and complex. Again Zoho Books wins. If you want an easy-to-use tool and not pay a lot of money, or if you are a small administration office with a few clients, this tool will be perfect for you.
Read full review Contract Terms and Pricing Model I would not change anything
Read full review Scalability Ease of deployment both domestic and international
Read full review Return on Investment decreases manual process - balances out the benefit to cost ratio in automation vs employee time ACH payments allow for elimination of lost checks research and reprocessing Vendor portal connection putt he tools in their hands to research any status they may need instead of internal employee time to research and provide Read full review Integration: Zoho Books offers out of the box integrations to extend the functionality and connect with the applications you love like MailChimp, Microsoft Outlook, PandaDoc, and Quickbooks, etc. Flexibility makes Zoho Books great! Since I can use forecast reports, I can create customizable sales forecast data from the dashboard to accurately measure revenue forecasts and establish sales quotas. Read full review ScreenShots