10 Reviews and Ratings
70 Reviews and Ratings
StatusPage is well suited for notifications on services and products. If you need to have a passive way to notify users, internal staff, or executives on the status of SaaS services, StatusPage is a low barrier way to do this with minimal setup and maintenance. StatusPage is not well suited for scenarios in which you want info kept private. If StatusPage is updated, the subscribers to those alerts will be notified so you just want to make sure you're addressing the right audience with updates.Incentivized
Zoho Cliq has allowed our office to be remote-worker friendly since onboarding. Teams are able to meet throughout the day with ease. Completing "@" messages allow for inter-office communication in a semi-public space (i.e. on our #Sales channel, a sales team member can "@" me to ask a question, and if I don't answer, a teammate can reply first). And having the audio/screen share capability allows "parking lot" conversations to not derail the chat. The only caveat really is your available screen real estate to manage multiple conversations at once. Honestly, as a product, it feels as potent as Slack or Discord (minus silly bots). I don't have a single complaint about the platform.
Interface is very intuitive and easy to use with very little training.Ability to customize messaging for events and notify before, during and after maintenance.Integrations with app like Twitter and Slack.Ability to automate all our maintenance notifications.Incentivized
Its interface is really simple to use so you don't need to spend a lot of time training your people to manage incoming contacts.The visitor tracking is excellent. It will provide a lot of very useful data for your team to see what works on your site and what doesn't.It integrates really well with other Zoho apps.Their support is excellent. We got useful, informative responses from them when we had to contact them.Incentivized
I wish I had more ways to customize the layout.I wish I could show custom date ranges when looking at historical up-time.Incentivized
Not missing functionality as such but would be useful to record audio chatsZoho not as widely adopted than other Chat clients like Hangouts/SkypeIncentivized
Zoho Cliq has become an integral part of our daily business. Every single member of our team who has a job involving a computer has an active Zoho Cliq license and uses the tool continuously throughout the day. It cuts down on meetings and allows the team to feel very connected to one-another even though we are distributed geographically.Incentivized
Ease of use! It's easy enough to open chat, start audio sessions, screen shares, or even sending files. The fact that individual "emojis" can be applied to normal chats is wonderful. Allows to "acknowledge" without lengthy back-and-forths. Automation via CRM turns Cliq into a productivity tool beyond communication. Simply put, I don't how you could improve the system (save for a few UI boosts). As it stands, it's a powerful tool that is easy to pick up and play with.
Support is very responsive although we haven't had to contact them in a time of emergency, all of our support inquiries were answered in a timely manner and usually resolved with their first response. Support responsiveness played a big role in our decision since if we need help during downtime, we can't really afford to wait.Incentivized
Any time that I have had an issue, and there haven't been many user support jumps right on and helps me right away.Incentivized
I would say StatusPage on its own is a great service. StatusPage for Hipchat can only be used with that specific chat client. But on its own StatusPage can be integrated with many tools, like Slack, email notifications, text notifications, etc. I don't know of a tool that compares with StatusPage. You could essentially host your own status site with Greed Yellow or Red statuses, but you would be missing out on the robustness of a tool that keeps historical data, uptime, and segregates services based on components.Incentivized
We selected Zoho because it was already a part of the Zoho toolset we were using. They offered a free trial which was a big help in our purchasing decision. Our team looked at one other alternative but we weren't satisfied with the pricing quote we got from them and the fact that we were already using other Zoho apps made our decision easier.Incentivized
Helps organize communication to our clients during an incident.Demonstrates our level of transparency to prospects.Incentivized
Positive - Easier Comms with specific Clients. Encouraging more to use it to engage with meNegative - Yet another comms channel to manage would like to have less. But see previous positivePositive - Came as part of my Zoho One subscription so low costHas a wealth of options still to investigate as part of CliqIncentivized