Likelihood to Recommend A great feature or system would be the ability to handle all our operations, taskings within storEDGE's software. The ability to task accounting, operations, or facility managers would be an all in one stop.
Read full review Yardi Voyager is well suited for any management company in the multifamily or commercial space and is a worthwhile competitor to other options in the space - MRI Software, Realpage, Resite, etc. For those med-large enterprises that value an intuitive and straightforward accounting and leasing system, and also work with other vendors that need to integrate with their ERP system, this is a great option. There is a large ramp-up time, requiring many company resources, and licensing is quite expensive, so this solution may not be for those companies with a small budget or personnel resources.
Read full review Pros Intuitive User Interface. Great customer support. Automated processes. Read full review Yardi Property Management particularly excels at creating a system where it is easy to leave feedback for property managers because the data is available up front. Yardi is also a useful tool at integrating property management across the entire platform. It can be used for asset management as well even for the most nitty gritty details. It is also convenient to edit expenses inputted by the accounting department and managing those expenses forward for future budgeting. Read full review Cons The utilization of a referral system within the software. A more consistent outcome with automated delinquency stages from storEDGE to mail to the post office to the renter. Having an API built out with some of the real estate based task managers. The ability to subtract security deposits in delinquency mailings for compliance with various State Lien Laws. Read full review In my experience there's a fairly steep learning curve for a new user to be able to navigate the system While there's diverse functionality, many items seem buried in menus or obscure places, particularly the first time you're trying to find them Getting used to the refresh functionality in some parts of the system can be challenging if you're used to a system that automatically updates when new filters are applied Read full review Likelihood to Renew We have invested 5 years of setup, implementation and training on Voyager. It's doing a very good job for us and I feel we've only scratched the surface of its capabilities. Yardi support has been very responsive with very little down time. The training materials are great from Client Central
Read full review Usability I'm coming from the perspective of a fairly tech-adept person, so I didn't find the system too hard to learn. That said, I do feel some of the buried menus and the system's own internal search feature could use some improvement, but I have that feeling about the vast majority of CRMs I've ever used. There may be a little bit of a struggle to onboard/train up someone who isn't used to this sort of system, but once up and going it should be smooth sailing.
Read full review Support Rating storEDGE has a very user-friendly interface. Customer support is available for general inquiries and responsive. The possibility exists for creating custom business solutions with their staff. They continually hold webinars, release improvements, new features, etc. It removes a lot of tasks that would be time-consuming for the operations staff.
Read full review The local office is very knowledgeable, however recently it seems that Yardi has begun to route calls offshore and the knowledge base there does not seem to be as strong as the USA based support centers. All customizations are done by offshore personnel, which presents issues in terms of the language barrier and time zone differences.
Read full review Implementation Rating If you are converting from another system, grouping your properties by subsidy type seemed to help us. We were able to focus on a half dozen properties at a time, rather than the entire portfolio.
Read full review Alternatives Considered This is the only storage software I've utilized.
Read full review Onesite was broken, a lot. Yardi Voyager has been a much more stable platform. We have been operational for 3 years now and I cannot say that we have had any software downtime in 3 Years. But with Onesite, it was common to be down at least once a month for something that was not working correctly.
Read full review Return on Investment A real-time look at the status of facilities is invaluable to our organization. Great tracking of delinquencies from the start through the auction process. As previously iterated, an integrated task management system would make the software the best. Read full review We initially moved to Yardi from paper ledgers. This had a tremendous time-saving effect. Product was confusing and required training for some of our older staff members. Clients that used the product were initially hesitant to pay for the added cost, but with time were able to see the benefit to their software. Read full review ScreenShots storEDGE by Storable Screenshots