Stream Chat vs. Webex Connect

Based on my experience, here are some scenarios where Stream Chat is well suited: 1. If you want to build a real-time chat system then it is a very important use case. 2. Also good if you want to integrate it into gaming applications. However, there are also scenarios where Stream Chat may be less appropriate. For example: 1. stream chat use cases are mostly for real-time messaging use cases only but if you are someone who don't have such use case than you can skip stream chat

Incentivized

I feel that Webex Connect has always been a great companion for me and our company's teams. They have provided us with exceptional support and significantly improved our business communication with our teams and clients, which is directly reflected in our business numbers.

Incentivized

• Well, if there's a need for real-time messaging need then stream chat is there for the help.
• Multi-platform support of Stream chat is really good. It supports a range of platforms like web, desktop, mobile.
• Also it is very easy for developer to customise there need with the help of its documentation which make it very easy to implement.

• A good Omnichannel with (Social Media, Chat, E-mail)
• Chatbot that bring the answers to our customers
• Flow Builder with Cards that are interconnected

Incentivized

• Better documentation on more subtle use-case scenarios

Incentivized

• A high end application UI suffocates on low end hardware, so a "lite" version should be there
• SDK integration is messy for starters

Incentivized

I would rate a solid 9 in case of usability as it does its work perfectly without any lacks and delays, we are using it for almost 3 years now and have not faced any major bug or issue with it. along with that it's easy to construct a Flow end to end where you just drag and drop icons to make the nodes working together with each other and as well as its learning curve is very simple and can be used by a non tech person also.

Incentivized

Why we prefer stream chat over Twilio was as follows: 1. User interface customization: Stream Chat provides wide range of user interface customization feature than Twilio. 2. Moderation tools: Stream chat provides a lot of moderation tools to manage chat and content being generate real time on the app. 3. Collaboration features: collaboration feature of stream chat is really good. Very simple collaboration features are provided by Stream Chat

Incentivized

Webex Connect has a great ecosystem integration with other cloud solutions such as Contact Center. It's a handy common use to connect those platforms working together.

Incentivized

• stream chat saved a lot of our cost which we may have invested in building our own messaging system
• stream chat saved a lot of our time which we may have invested in building our own messaging system
• overall the ROI for us with stream chat was higher

• It save on cost as automated bots reduces needs for more agents.
• It increases revenue through customer satisfaction as they remain loyal.
• It has great analytic capability which helps us optimize campaigns to ensure maximum effectiveness in cost.

Incentivized