Stream Chat vs. Webex Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Stream Chat
Score 8.6 out of 10
N/A
Stream.io offers a chat API for Custom Messaging Apps used to build real-time chat messaging to ship in-app messaging, via Stream.io's chat infrastructure and SDKs.N/A
Webex Connect
Score 8.8 out of 10
N/A
Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-app, Email, Apple Business Chat, Facebook Messenger, WhatsApp, and other messaging apps, Webex Connect automates orchestration of these interactions with backend systems. A visual drag-&-drop builder allows the user…N/A
Pricing
Stream ChatWebex Connect
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Stream ChatWebex Connect
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
Stream ChatWebex Connect
Small Businesses
Telegram
Telegram
Score 8.8 out of 10
Telegram
Telegram
Score 8.8 out of 10
Medium-sized Companies
Telegram
Telegram
Score 8.8 out of 10
Telegram
Telegram
Score 8.8 out of 10
Enterprises
Telegram
Telegram
Score 8.8 out of 10
Telegram
Telegram
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Stream ChatWebex Connect
Likelihood to Recommend
8.6
(3 ratings)
8.6
(8 ratings)
Usability
-
(0 ratings)
8.5
(7 ratings)
User Testimonials
Stream ChatWebex Connect
Likelihood to Recommend
Stream.IO, Inc.
Based on my experience, here are some scenarios where Stream Chat is well suited: 1. If you want to build a real-time chat system then it is a very important use case. 2. Also good if you want to integrate it into gaming applications. However, there are also scenarios where Stream Chat may be less appropriate. For example: 1. stream chat use cases are mostly for real-time messaging use cases only but if you are someone who don't have such use case than you can skip stream chat
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Cisco
I feel that Webex Connect has always been a great companion for me and our company's teams. They have provided us with exceptional support and significantly improved our business communication with our teams and clients, which is directly reflected in our business numbers.
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Pros
Stream.IO, Inc.
  • Well, if there's a need for real-time messaging need then stream chat is there for the help.
  • Multi-platform support of Stream chat is really good. It supports a range of platforms like web, desktop, mobile.
  • Also it is very easy for developer to customise there need with the help of its documentation which make it very easy to implement.
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Cisco
  • A good Omnichannel with (Social Media, Chat, E-mail)
  • Chatbot that bring the answers to our customers
  • Flow Builder with Cards that are interconnected
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Cons
Stream.IO, Inc.
  • Better documentation on more subtle use-case scenarios
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Cisco
  • A high end application UI suffocates on low end hardware, so a "lite" version should be there
  • SDK integration is messy for starters
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Usability
Stream.IO, Inc.
No answers on this topic
Cisco
I would rate a solid 9 in case of usability as it does its work perfectly without any lacks and delays, we are using it for almost 3 years now and have not faced any major bug or issue with it. along with that it's easy to construct a Flow end to end where you just drag and drop icons to make the nodes working together with each other and as well as its learning curve is very simple and can be used by a non tech person also.
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Alternatives Considered
Stream.IO, Inc.
Why we prefer stream chat over Twilio was as follows: 1. User interface customization: Stream Chat provides wide range of user interface customization feature than Twilio. 2. Moderation tools: Stream chat provides a lot of moderation tools to manage chat and content being generate real time on the app. 3. Collaboration features: collaboration feature of stream chat is really good. Very simple collaboration features are provided by Stream Chat
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Cisco
Webex Connect has a great ecosystem integration with other cloud solutions such as Contact Center. It's a handy common use to connect those platforms working together.
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Return on Investment
Stream.IO, Inc.
  • stream chat saved a lot of our cost which we may have invested in building our own messaging system
  • stream chat saved a lot of our time which we may have invested in building our own messaging system
  • overall the ROI for us with stream chat was higher
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Cisco
  • It save on cost as automated bots reduces needs for more agents.
  • It increases revenue through customer satisfaction as they remain loyal.
  • It has great analytic capability which helps us optimize campaigns to ensure maximum effectiveness in cost.
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ScreenShots