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SuperOffice CRM vs. Veeva CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SuperOffice CRM
Score 7.0 out of 10
N/A
SuperOffice CRM is a customer relationship management (CRM) software built as an integration with all Microsoft Office applications.N/A
Veeva CRM
Score 7.3 out of 10
N/A
Veeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.N/A
Pricing
SuperOffice CRMVeeva CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
SuperOffice CRMVeeva CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
SuperOffice CRMVeeva CRM
Features
SuperOffice CRMVeeva CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
SuperOffice CRM
6.8
1 Ratings
13% below category average
Veeva CRM
9.1
4 Ratings
16% above category average
Customer data management / contact management8.01 Ratings10.04 Ratings
Workflow management6.01 Ratings9.04 Ratings
Territory management6.01 Ratings7.04 Ratings
Opportunity management8.01 Ratings8.03 Ratings
Integration with email client (e.g., Outlook or Gmail)7.01 Ratings10.03 Ratings
Contract management8.01 Ratings10.03 Ratings
Quote & order management6.01 Ratings9.03 Ratings
Interaction tracking6.01 Ratings10.04 Ratings
Channel / partner relationship management6.01 Ratings9.03 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
SuperOffice CRM
6.3
1 Ratings
19% below category average
Veeva CRM
9.3
3 Ratings
19% above category average
Case management7.01 Ratings10.03 Ratings
Call center management6.01 Ratings8.01 Ratings
Help desk management6.01 Ratings10.02 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
SuperOffice CRM
6.5
1 Ratings
17% below category average
Veeva CRM
8.5
3 Ratings
10% above category average
Lead management7.01 Ratings9.03 Ratings
Email marketing6.01 Ratings8.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
SuperOffice CRM
6.7
1 Ratings
13% below category average
Veeva CRM
9.7
3 Ratings
23% above category average
Task management7.01 Ratings10.03 Ratings
Billing and invoicing management6.01 Ratings10.03 Ratings
Reporting7.01 Ratings9.03 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
SuperOffice CRM
6.7
1 Ratings
13% below category average
Veeva CRM
8.7
4 Ratings
13% above category average
Forecasting6.01 Ratings8.03 Ratings
Pipeline visualization7.01 Ratings9.03 Ratings
Customizable reports7.01 Ratings9.04 Ratings
Customization
Comparison of Customization features of Product A and Product B
SuperOffice CRM
6.8
1 Ratings
12% below category average
Veeva CRM
8.8
4 Ratings
14% above category average
Custom fields8.01 Ratings8.04 Ratings
Custom objects7.01 Ratings7.04 Ratings
Scripting environment6.01 Ratings10.03 Ratings
API for custom integration6.01 Ratings10.04 Ratings
Security
Comparison of Security features of Product A and Product B
SuperOffice CRM
7.5
1 Ratings
11% below category average
Veeva CRM
9.5
4 Ratings
13% above category average
Single sign-on capability7.01 Ratings9.04 Ratings
Role-based user permissions8.01 Ratings10.04 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
SuperOffice CRM
6.0
1 Ratings
21% below category average
Veeva CRM
8.5
1 Ratings
14% above category average
Social data6.01 Ratings8.01 Ratings
Social engagement6.01 Ratings9.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
SuperOffice CRM
7.0
1 Ratings
6% below category average
Veeva CRM
9.0
2 Ratings
19% above category average
Marketing automation8.01 Ratings9.02 Ratings
Compensation management6.01 Ratings9.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
SuperOffice CRM
6.0
1 Ratings
23% below category average
Veeva CRM
10.0
4 Ratings
28% above category average
Mobile access6.01 Ratings10.04 Ratings
Best Alternatives
SuperOffice CRMVeeva CRM
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SuperOffice CRMVeeva CRM
Likelihood to Recommend
7.0
(1 ratings)
9.0
(4 ratings)
Usability
7.0
(1 ratings)
-
(0 ratings)
Support Rating
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
SuperOffice CRMVeeva CRM
Likelihood to Recommend
SuperOffice AS
Not the most modern or integrated crm in the world in my opinion. I feel that the user interface needs to be redone and modernized, the mobile app is outdated, and the cloud-based Microsoft Exchange calendar sync is way too expensive.
Verified User
Anonymous
Read full review
Veeva Systems
Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Verified User
Anonymous
Read full review
Pros
SuperOffice AS
  • Customer relation management
  • Calendar management
Verified User
Anonymous
Read full review
Veeva Systems
  • Commercial Cloud
  • Sunrise UI
  • Multi device support from browser, iOS devices
AS
Adhiyaman Sivakumar
Senior SAP Basis Consultant
Read full review
Cons
SuperOffice AS
  • User interface
  • Exchange calendar sync
  • Mobile app
Verified User
Anonymous
Read full review
Veeva Systems
  • There is no offline version of the app so it is hard for field staffs to access where internet connectivity is not strong
  • Can be expensive specially for a smaller company as it is based on SAAS platform
Verified User
Anonymous
Read full review
Usability
SuperOffice AS
UI/UX would need some love and modernization, mobile app is out of date in my opinion.
Verified User
Anonymous
Read full review
Veeva Systems
No answers on this topic
Support Rating
SuperOffice AS
No proper help or solutions in exchange calendar sync issues.
Verified User
Anonymous
Read full review
Veeva Systems
No answers on this topic
Alternatives Considered
SuperOffice AS
No answers on this topic
Veeva Systems
Better for field based medical personnel when recording Medical calls.
Verified User
Anonymous
Read full review
Return on Investment
SuperOffice AS
  • Centralized customer information management
  • Return on investment
Verified User
Anonymous
Read full review
Veeva Systems
  • Oftentimes it is the field sales force that heavily influence the choice of the CRM solution. It appears that many of our field sales force prefer Veeva. Happy reps = more actively used CRM = clearer understanding of the reps' activities.
  • Veeva offer 2 implementation versions - out of the box implementation (around 6-8 weeks to install) and 'all singing, all dancing' implementation (based on the length of your specific string). You can pick one and therefore influence your ROI accordingly.
  • Again, as Veeva CRM is pretty much a de facto CRM solution, this is good for scalability if/when rolling it out across multiple regions/branches
Verified User
Anonymous
Read full review
ScreenShots