What users are saying about
10 Ratings
14 Ratings
10 Ratings
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Score 9.2 out of 100
14 Ratings
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Score 7 out of 100

Feature Set Ratings

    Survey Format & Appearance

    SurveySparrow

    Feature Set Not Supported
    N/A
    8.0

    Usabilla

    80%
    Usabilla ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Themes

    N/A
    0 Ratings
    6.0
    60%
    4 Ratings

    Custom logo/branding

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Survey Content

    SurveySparrow

    Feature Set Not Supported
    N/A
    8.7

    Usabilla

    87%
    Usabilla ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Question design help

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Multiple question types

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    Survey Logic

    SurveySparrow

    Feature Set Not Supported
    N/A
    7.0

    Usabilla

    70%
    Usabilla ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Survey Reporting & Analytics

    SurveySparrow

    Feature Set Not Supported
    N/A
    5.8

    Usabilla

    58%
    Usabilla ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Data export

    N/A
    0 Ratings
    5.5
    55%
    4 Ratings

    Standard reports

    N/A
    0 Ratings
    5.5
    55%
    4 Ratings

    Custom reports

    N/A
    0 Ratings
    5.5
    55%
    2 Ratings

    Analytics

    N/A
    0 Ratings
    5.5
    55%
    4 Ratings

    Survey Administration & Security

    SurveySparrow

    Feature Set Not Supported
    N/A
    7.5

    Usabilla

    75%
    Usabilla ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    7.5
    75%
    4 Ratings

    Compliance

    N/A
    0 Ratings
    7.5
    75%
    4 Ratings

    Survey Distribution

    SurveySparrow

    Feature Set Not Supported
    N/A
    8.5

    Usabilla

    85%
    Usabilla ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Respondent restrictions

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Attribute Ratings

    • SurveySparrow is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    10.0

    SurveySparrow

    100%
    3 Ratings
    7.5

    Usabilla

    75%
    4 Ratings

    Usability

    9.0

    SurveySparrow

    90%
    1 Rating
    7.5

    Usabilla

    75%
    2 Ratings

    Support Rating

    9.0

    SurveySparrow

    90%
    1 Rating
    6.0

    Usabilla

    60%
    4 Ratings

    Likelihood to Recommend

    SurveySparrow

    Well getting surveys from clients is a hectic job (as a user we all ignore surveys all the time ) SurveySparrow comes to the rescue and provides links to forward your survey on WhatsApp, email, and so many options. You can create a copy of the survey which you created and that is very time efficient. Suppose you have 3 clients and you give them the same service you can add a variable that will simply change the name of the client and the rest of the survey stays the same no need to create a different survey, mega time saver.
    Read full review

    Usabilla

    Usabilla is an okay option in terms of intercept or continuous feedback software. It works if you need a feedback button on your site, and otherwise do not have recurring mechanisms to collect that same user info. It is also sufficient if you have a very broad audience and imprecise target criteria for respondents (such as just popping up on a certain web page, but do not need to target by pulling from user data such as whether that customer is a prospect vs. active). Anything more sophisticated than that takes a little bit of help from product and engineering teams to get you the right javascript triggers and other criteria.
    Read full review

    Pros

    SurveySparrow

    • Creating and sending surveys is very easy and intuitive, no instructions needed. The interface is clean and inviting.
    • The mobile-first interface greatly increases response rates form my experience. Filling out a survey is like text messaging on your phone.
    • Surveys are more conversational in tone rather than an answer to the question style of the survey most other companies offer.
    • The feature set is not as robust as some other survey software but its simplicity makes it easy to use all around.
    • Customer support is very responsive.
    Read full review

    Usabilla

    • Usabilla's triggered campaigns (including exit surveys) are very easy to create, manage, and implement. Results are provided in a dashboard which shows impressions and conversion rates.
    • Usabilla makes it easy to collect website feedback by providing a short and intuitive feedback collection button and supporting questions. It also allows the user to provide a screenshot during the process.
    • Our business has many brands and Usabilla provides an interface and dashboard to allow us to manage, implement, and measure across all of our brands to understand the whole picture of what our customers are experience on our sites. (It also allows for a more granular view, but the aggregate view is very helpful for us).
    Read full review

    Cons

    SurveySparrow

    • Add custom CSS for Premium plan.
    Read full review

    Usabilla

    • It'd be nice to be able to customize the passive feedback questionnaires more.
    • It would be great to have more case studies/informational articles on how to encourage more feedback from users. Not many people chose to interact with the tool during the time that I used it.
    • Provide more styling options for the passive feedback button - very limited in size/shape.
    Read full review

    Pricing Details

    SurveySparrow

    Starting Price

    $39 quarterly 500 responses per month

    Editions & Modules

    SurveySparrow editions and modules pricing
    EditionModules
    Basic$1171
    Premium$1772
    Business$5973
    Enterprise$2,0974
    CX Premium$1,4975
    CX Basic$5976

    Footnotes

    1. quarterly 500 responses per month
    2. quarterly 2,000 responses per month
    3. quarterly 10,000 responses per month
    4. quarterly 50,000 responses per month
    5. quarterly 10,000 responses per month
    6. quarterly 1,000 responses per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usabilla

    Starting Price

    $49 per month

    Editions & Modules

    Usabilla editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      SurveySparrow

      User-friendly data is easy to analyze with simple tools. The customer service team is also very helpful, easy to create the survey in less than 5 minutes, engage with your clients on all possible platforms.
      Read full review

      Usabilla

      The interface to configure the questionary is quite easy to use. It helps to give autonomy to marketing teams. Once the initial setup is made (integrating a basic javascript code on your website), you can easily deploy any questionary on any page of your website. Usabilla is a very flexible tool overall.
      Read full review

      Support Rating

      SurveySparrow

      The support team is just a call away and also provides email support.
      Read full review

      Usabilla

      I haven't contacted support yet to solve a particular issue. I do have an account manager at Usabilla that I talk to in order to introduce the software to my team but this is just to run over the basic functionality in a live demo setting. The ability to talk to a real person over video call is a benefit though.
      Read full review

      Alternatives Considered

      SurveySparrow

      We originally used Survey Monkey but found customer support to be unresponsive when we needed it and also the style of surveys you could create were bland and boring, leading to lower response rates. We chose Survey Sparrow for their mobile-first and chat-style survey interface because we have a mobile audience and have found they prefer this style of survey better.
      Read full review

      Usabilla

      I have Hotjar, Sprig, and Usabilla in my workplace. Usabilla unfortunately has the most limited feature set of the 3 options. The difficulty of administering a Usabilla survey on mobile is a big blocker for my projects. Sprig and Hotjar both allow mobile and allow video recordings (either of a user's screen or a user's webcam for impromptu interviews).
      Read full review

      Return on Investment

      SurveySparrow

      • Very simple and intuitive interface.
      • Easy to set-up and use - pays off quickly.
      Read full review

      Usabilla

      • The positive impact of Usabilla has been being able to measure and respond quickly to our customers' feedback so that we can resolve issues quicker or make enhancements faster.
      • We have also been able to manage and track our NPS scores and correlate these scores to our overall business performance to make sure that our customers' views of our products and processes and in line with our internal understanding and success of the business.
      • Additionally, the Usabilla team has been willing to provide us with training and ideas on how to use the tool better which has helped our team think more strategically and be more connected to the experiences our customers are having on our web properties.
      Read full review

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