What users are saying about
4 Ratings
12 Ratings
4 Ratings
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Score 8.3 out of 100
12 Ratings
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Score 6.5 out of 100

Likelihood to Recommend

SurveySparrow

From our experience, most people that fill out our surveys will do so from a mobile device. Survey Sparrow is perfect for a mobile audience and greatly improves response rates with its chat-style survey format. It is a great option for businesses that want a simple and reliable way to get feedback from their customers and website visitors and don't need extensive customization options. I would highly recommend Survey Sparrow if you want a no-fuss, easy to use survey software that just works. It is also suited for businesses that want the reassurance that they can speak to customer support when needed.
Gary Shouldis | TrustRadius Reviewer

Usabilla

Usabilla is a great tool for collecting feedback on many websites, especially if those sites are related (in the same portfolio). It is pretty easy to implement and easy to manage and measure what's happening on your sites. My primary negative piece of feedback is that I wish we had a lot more control on how to style and brand the surveys since it can be hard to match your branding. Other than that, it's a very solid tool for simple feedback collection and triggering campaign-style surveys.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

SurveySparrow
8.1
Usabilla
6.3
Survey templates
SurveySparrow
8.5
Usabilla
6.3
Themes
SurveySparrow
8.5
Usabilla
6.2
Custom logo/branding
SurveySparrow
7.5
Usabilla
6.3

Survey Content

SurveySparrow
9.9
Usabilla
8.8
Changes to live survey
SurveySparrow
10.0
Usabilla
9.0
Question design help
SurveySparrow
10.0
Usabilla
8.7
Multiple question types
SurveySparrow
9.7
Usabilla
8.7

Survey Logic

SurveySparrow
10.0
Usabilla
7.7
Survey logic flexibility
SurveySparrow
10.0
Usabilla
7.7

Survey Reporting & Analytics

SurveySparrow
9.4
Usabilla
8.8
Response tracking
SurveySparrow
10.0
Usabilla
9.1
Data export
SurveySparrow
9.2
Usabilla
9.1
Standard reports
SurveySparrow
9.7
Usabilla
9.1
Custom reports
SurveySparrow
8.7
Usabilla
Analytics
SurveySparrow
9.2
Usabilla
8.0

Survey Administration & Security

SurveySparrow
10.0
Usabilla
8.6
Access controls
SurveySparrow
10.0
Usabilla
9.0
Compliance
SurveySparrow
10.0
Usabilla
8.2

Survey Distribution

SurveySparrow
10.0
Usabilla
Vendor-offered crowdsourcing
SurveySparrow
10.0
Usabilla
Respondent restrictions
SurveySparrow
10.0
Usabilla

Pros

SurveySparrow

  • Measurement NPS.
  • Getting feedback from customers.
  • We also use for lead generation.
Vitali Kosyrau | TrustRadius Reviewer

Usabilla

  • Reporting - well designed, clear to all users regardless of level of knowledge.
  • Two options for feedback - passive and active (pop-ups).
  • Clean UI & easy to use platform.
Anonymous | TrustRadius Reviewer

Cons

SurveySparrow

  • There are limits as far as features and design options, and it would be nice to have more customization options.
  • The reporting and analyzing of survey data needs improvement. Exported reports do not show answers to custom text answers, and you can only read them online.
  • Needs more template options for specific use cases.
Gary Shouldis | TrustRadius Reviewer

Usabilla

  • Styling and positioning of the 'Feedback' button could be improved with more options provided. Right now it seems very basic.
  • Triggered surveys and popups would also benefit for more styling and control over how the survey is presented to users. Sometimes it can be hard to match your brand to the out-of-box options available. I've seen more flexible versions of this in other providers.
  • Notifications of negative feedback (delivered via email) could be improved. We like to try and take immediate action and the notifications haven't always made this possible. I'd also like to see more notification options added to triggered campaigns and surveys.
Anonymous | TrustRadius Reviewer

Support Rating

SurveySparrow

No score
No answers yet
No answers on this topic

Usabilla

Usabilla 9.0
Based on 2 answers
Support has been very good and they have been willing to help educate us so that we can use the tool better, too.
Anonymous | TrustRadius Reviewer

Alternatives Considered

SurveySparrow

SurverySparrow is cheaper with better options, and includes built-in email sharing and recurring surveys.
Vitali Kosyrau | TrustRadius Reviewer

Usabilla

No answers on this topic

Return on Investment

SurveySparrow

  • With a few short surveys, we were able to introduce improvements that greatly increased ROI.
  • With NPS scoring surveys we were able to catch customer service challenges before they became an issue with our customers.
  • Since Survey Sparrow is so easy to use we regularly create feedback surveys both for our customers and on our website.
Gary Shouldis | TrustRadius Reviewer

Usabilla

  • Positive - gave us more insight into our user's journey post purchase.
  • Positive - let us know what problems our users were having with our account portal through moment of truth surveys.
  • Positive - gave us numbers to show to leadership that quantified the digital customer experience.
Anonymous | TrustRadius Reviewer

Pricing Details

SurveySparrow

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Usabilla

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

SurveySparrow
9.7
Usabilla
8.9

Support Rating

SurveySparrow
Usabilla
9.0

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