What users are saying about
7 Ratings
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Based on 7 reviews and ratings
Symantec Endpoint Security
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165 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.3 out of 100
Based on 165 reviews and ratings
Feature Set Ratings
Endpoint Security

Symantec Critical System Protection
Feature Set Not Supported
N/A

7.9
Symantec Endpoint Security
79%
Symantec Endpoint Security ranks higher in 7/7 features
Symantec Endpoint Security ranks higher in 7/7 features
Anti-Exploit Technology

N/A
0 Ratings

7.9
79%
36 Ratings
Endpoint Detection and Response (EDR)

N/A
0 Ratings

8.5
85%
38 Ratings
Centralized Management

N/A
0 Ratings

8.2
82%
40 Ratings
Hybrid Deployment Support

N/A
0 Ratings

7.4
74%
28 Ratings
Infection Remediation

N/A
0 Ratings

7.4
74%
39 Ratings
Vulnerability Management

N/A
0 Ratings

7.8
78%
35 Ratings
Malware Detection

N/A
0 Ratings

8.4
84%
40 Ratings
Attribute Ratings
- Symantec Critical System Protection is rated higher in 1 area: Support Rating
- Symantec Endpoint Security is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

5.0
Symantec Critical System Protection
50%
2 Ratings

7.1
Symantec Endpoint Security
71%
69 Ratings
Likelihood to Renew

Symantec Critical System Protection
N/A
0 Ratings

9.1
Symantec Endpoint Security
91%
4 Ratings
Usability

Symantec Critical System Protection
N/A
0 Ratings

9.1
Symantec Endpoint Security
91%
5 Ratings
Availability

Symantec Critical System Protection
N/A
0 Ratings

9.0
Symantec Endpoint Security
90%
4 Ratings
Support Rating

10.0
Symantec Critical System Protection
100%
2 Ratings

2.8
Symantec Endpoint Security
28%
23 Ratings
Implementation Rating

Symantec Critical System Protection
N/A
0 Ratings

6.4
Symantec Endpoint Security
64%
2 Ratings
Likelihood to Recommend
Symantec Critical System Protection
Symantec Critical System Protection (CSP) is very well suited for environments that do not change such as point of sale systems and critical servers. This product is spectacular at protecting end of life operating systems when supporting legacy software prevents upgrades. When security updates are no longer available, CSP will prevent exploits and other malware from taking advantage. This product is not well suited for systems that require a lot of changes. For one, it does not notify when a change has been blocked by CSP, causing some server administrators to waste many hours chasing a phantom technical problem when turning off CSP could have solved it right away. Also, profiling takes time so systems that constantly change would need hundreds of exceptions made.
Manager, IT Security & Compliance
Charlotte RusseRetail, 5001-10,000 employees
Symantec Endpoint Security
Symantec Endpoint Security is a well-rounded product that provides a significant amount of functionality and covers many of our endpoint needs without needing to resort to multiple vendors that might clash in unpredictable ways when ultimately deployed to the endpoints in our estate. The default policies are adequate and tuning these requires some time as with all similar EDR products but the product is flexible enough to allow very granular whitelisting/blacklisting which is great. Low resource requirements are also fantastic and we've not had many complaints from developers who were getting slowed down when compiling complex code with other previous solutions.

Verified User
Engineer in Engineering
Financial Services Company, 501-1000 employeesPros
Symantec Critical System Protection
- Data Center Security 6.0 and higher allows you to easily build out policies to deploy to monitor/block what is required/needed.
- The agent that is installed on the hosts has a small footprint in terms of CPU and memory usage.
- The ability to customize it anyway you need to as well as utilize out of the box policies to monitor critical OS functionality.

Verified User
Analyst in Information Technology
Retail Company, 1001-5000 employeesSymantec Endpoint Security
- The virus and spyware protection has worked well for us, catching several things and quarantining the items or cleaning them.
- The virus definitions very rarely fail to update for the users, so I feel confident that my client machines are kept up to date.
- I like the report I get daily telling me about threats found and action taken without having to login to the console to look it up myself.
Systems Administrator
Gentry LockeLaw Practice, 51-200 employees
Cons
Symantec Critical System Protection
- Tuning takes a very long time
- Turning the product on or off can take time
- When an action is prevented by CSP, there is no pop up or notification, making this a burden for server administrators
Manager, IT Security & Compliance
Charlotte RusseRetail, 5001-10,000 employees
Symantec Endpoint Security
- The system should have a better ability to auto repair, if an item is malfunctioning it should auto reinstall.
- The cloud platform and the server do not talk well to each other and it would be great to get the same data on both platforms, this may be due to version though.
- It seems the whitelisting on the cloud platform could use some work.
IT Security Manager
Paraco Gas CorporationOil & Energy, 501-1000 employees
Pricing Details
Symantec Critical System Protection
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Symantec Endpoint Security
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Symantec Critical System Protection
No score
No answers yet
No answers on this topic
Symantec Endpoint Security
Symantec Endpoint Security 9.1
Based on 4 answers
Best of Breed. Symantec Endpoint Protection beats all other end point products I have used, tested and seen in presentation at this point in time.

Verified User
Analyst in Information Technology
Oil & Energy Company, 10,001+ employeesUsability
Symantec Critical System Protection
No score
No answers yet
No answers on this topic
Symantec Endpoint Security
Symantec Endpoint Security 9.1
Based on 5 answers
Symantec Endpoint Protection centralized management console provides easy to follow, clean, and modern HTML5 based interface. All functionality required to manage Symantec Endpoint Protection is available and presented through this management interface. The Symantec Endpoint Protection provides many roles out of the box and presents relevant information based on the user role. Symantec Endpoint Protection can benefit from further scripting/automation interface development.

Verified User
Director in Information Technology
Financial Services Company, 201-500 employeesReliability and Availability
Symantec Critical System Protection
No score
No answers yet
No answers on this topic
Symantec Endpoint Security
Symantec Endpoint Security 9.0
Based on 4 answers
We've used it for years and the software is easy to use. The dashboard is easy to read, and you can easily figure out where to go to troubleshoot or deploy software. Symantec is there for emergencies like backup restoration or file retrieval. It's pretty low maintenance. Symantec is there when your IT infrastructure needs it

Verified User
Technician in Information Technology
Education Management Company, 51-200 employeesSupport Rating
Symantec Critical System Protection
Symantec Critical System Protection 10.0
Based on 2 answers
They respond quickly and efficiently without the need to reiterate the actual issue. Their backline support is amazing and always there for us when it is needed. They explain the troubleshooting steps taken and what they did to help us resolve the issue just incase it creeps up again we have the information to correct it ourselves.

Verified User
Analyst in Information Technology
Retail Company, 1001-5000 employeesSymantec Endpoint Security
Symantec Endpoint Security 2.8
Based on 23 answers
Support is completely awful! You can never get anyone to help if you can even find a number to call. The support web portal is a joke and their response time if you're even able to submit a ticket is ridiculously slow.

Verified User
Administrator in Information Technology
Transportation/Trucking/Railroad Company, 201-500 employeesImplementation Rating
Symantec Critical System Protection
No score
No answers yet
No answers on this topic
Symantec Endpoint Security
Symantec Endpoint Security 6.4
Based on 2 answers
Use a third party deployment tool and not the deployment option within the SEP Manager itself.

Verified User
Analyst in Information Technology
Oil & Energy Company, 10,001+ employeesAlternatives Considered
Symantec Critical System Protection
We evaluated Bit 9 and you have more flexibility with the rule set and do not rely on the cloud to tell you what is approved and not approved. You build out the policies the way you need them to be and who better knows the environment that the people that work it daily.

Verified User
Analyst in Information Technology
Retail Company, 1001-5000 employeesSymantec Endpoint Security
Symantec Endpoint Security offers very similar features to the above products, they all do the same thing in terms of protecting your endpoints against cybersecurity threats. Installation wise the products all install from a central management system and report back to this for central reporting. Ultimately we choose Symantec as the reseller was able to offer additional incentives which made their pricing very competitive.
CIO (Chief Information Officer)
Origin Storage LimitedComputer Hardware, 11-50 employees
Return on Investment
Symantec Critical System Protection
- Great protection for unchanging systems
- We have comfort that the protected systems are safe from intrusion
- Excellent price
Manager, IT Security & Compliance
Charlotte RusseRetail, 5001-10,000 employees
Symantec Endpoint Security
- The ROI from deploying this has led to fewer security issues which reduces costs.
- Keeping track of security issues and how the were remedied is easier.
- Deskside support can work with end users easily if something is triggered and this allows us to not have to overstaff.
North America IT Field Services Manager
SitehandsInformation Technology & Services, 501-1000 employees