Symantec Critical System Protection vs. Symantec Endpoint Security

Symantec Critical System Protection (CSP) is very well suited for environments that do not change such as point of sale systems and critical servers. This product is spectacular at protecting end of life operating systems when supporting legacy software prevents upgrades. When security updates are no longer available, CSP will prevent exploits and other malware from taking advantage. This product is not well suited for systems that require a lot of changes. For one, it does not notify when a change has been blocked by CSP, causing some server administrators to waste many hours chasing a phantom technical problem when turning off CSP could have solved it right away. Also, profiling takes time so systems that constantly change would need hundreds of exceptions made.

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Symantec Endpoint Security is a well-rounded product that provides a significant amount of functionality and covers many of our endpoint needs without needing to resort to multiple vendors that might clash in unpredictable ways when ultimately deployed to the endpoints in our estate. The default policies are adequate and tuning these requires some time as with all similar EDR products but the product is flexible enough to allow very granular whitelisting/blacklisting which is great. Low resource requirements are also fantastic and we've not had many complaints from developers who were getting slowed down when compiling complex code with other previous solutions.

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• Data Center Security 6.0 and higher allows you to easily build out policies to deploy to monitor/block what is required/needed.
• The agent that is installed on the hosts has a small footprint in terms of CPU and memory usage.
• The ability to customize it anyway you need to as well as utilize out of the box policies to monitor critical OS functionality.

• The virus and spyware protection has worked well for us, catching several things and quarantining the items or cleaning them.
• The virus definitions very rarely fail to update for the users, so I feel confident that my client machines are kept up to date.
• I like the report I get daily telling me about threats found and action taken without having to login to the console to look it up myself.

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• Tuning takes a very long time
• Turning the product on or off can take time
• When an action is prevented by CSP, there is no pop up or notification, making this a burden for server administrators

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• The system should have a better ability to auto repair, if an item is malfunctioning it should auto reinstall.
• The cloud platform and the server do not talk well to each other and it would be great to get the same data on both platforms, this may be due to version though.
• It seems the whitelisting on the cloud platform could use some work.

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Best of Breed. Symantec Endpoint Protection beats all other end point products I have used, tested and seen in presentation at this point in time.

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The rating reflects Symantec Endpoint Security's ability to balance enterprise grade security with user-friendly workflows or advanced configurations require extra effort. For most organizations, the streamlined management and robust automation justify the high score. Management GUI is old fashined and need to be improve. Older devices may experience slowdowns during full scans without careful configuration.

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We've used it for years and the software is easy to use. The dashboard is easy to read, and you can easily figure out where to go to troubleshoot or deploy software. Symantec is there for emergencies like backup restoration or file retrieval. It's pretty low maintenance. Symantec is there when your IT infrastructure needs it

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They respond quickly and efficiently without the need to reiterate the actual issue. Their backline support is amazing and always there for us when it is needed. They explain the troubleshooting steps taken and what they did to help us resolve the issue just incase it creeps up again we have the information to correct it ourselves.

Support is completely awful! You can never get anyone to help if you can even find a number to call. The support web portal is a joke and their response time if you're even able to submit a ticket is ridiculously slow.

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Use a third party deployment tool and not the deployment option within the SEP Manager itself.

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We evaluated Bit 9 and you have more flexibility with the rule set and do not rely on the cloud to tell you what is approved and not approved. You build out the policies the way you need them to be and who better knows the environment that the people that work it daily.

Symantec Endpoint Security offers very similar features to the above products, they all do the same thing in terms of protecting your endpoints against cybersecurity threats. Installation wise the products all install from a central management system and report back to this for central reporting. Ultimately we choose Symantec as the reseller was able to offer additional incentives which made their pricing very competitive.

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• Great protection for unchanging systems
• We have comfort that the protected systems are safe from intrusion
• Excellent price

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• The ROI from deploying this has led to fewer security issues which reduces costs.
• Keeping track of security issues and how the were remedied is easier.
• Deskside support can work with end users easily if something is triggered and this allows us to not have to overstaff.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info