Symantec Endpoint Security vs. WithSecure Business Suite

Symantec Endpoint Security is a well-rounded product that provides a significant amount of functionality and covers many of our endpoint needs without needing to resort to multiple vendors that might clash in unpredictable ways when ultimately deployed to the endpoints in our estate. The default policies are adequate and tuning these requires some time as with all similar EDR products but the product is flexible enough to allow very granular whitelisting/blacklisting which is great. Low resource requirements are also fantastic and we've not had many complaints from developers who were getting slowed down when compiling complex code with other previous solutions.

Incentivized

• Very stable and cost-effective.
• Better integration with leading database vendors would be great; this would address features that are missing like x-windows support and concurrent secure file transfers.
• Patching is relatively fast and not as frequent as other vendors (with no impact on adherence to security best practices).

• Very easy to install and low storage footprint.

Incentivized

• The virus and spyware protection has worked well for us, catching several things and quarantining the items or cleaning them.
• The virus definitions very rarely fail to update for the users, so I feel confident that my client machines are kept up to date.
• I like the report I get daily telling me about threats found and action taken without having to login to the console to look it up myself.

Incentivized

• Most up to date secure/encryption technology.
• Very fast to set up and maintain.
• Supported by all major hardware platforms (Microsoft, Linux).

Incentivized

• The system should have a better ability to auto repair, if an item is malfunctioning it should auto reinstall.
• The cloud platform and the server do not talk well to each other and it would be great to get the same data on both platforms, this may be due to version though.
• It seems the whitelisting on the cloud platform could use some work.

Incentivized

• X-windows support could be more robust.
• Virtual shell adaptation could be improved.
• Greater concurrency for large secure transmissions would be a great add-on.

Incentivized

Best of Breed. Symantec Endpoint Protection beats all other end point products I have used, tested and seen in presentation at this point in time.

Incentivized

I think it works great. It's easy to administer. It's easy to see if it's working and how well. There's no real user interaction necessary.

Incentivized

We've used it for years and the software is easy to use. The dashboard is easy to read, and you can easily figure out where to go to troubleshoot or deploy software. Symantec is there for emergencies like backup restoration or file retrieval. It's pretty low maintenance. Symantec is there when your IT infrastructure needs it

Incentivized

Support is completely awful! You can never get anyone to help if you can even find a number to call. The support web portal is a joke and their response time if you're even able to submit a ticket is ridiculously slow.

Incentivized

• Support organization is active, so is online community boards.
• There have been no significant issues that haven't been able to be quickly addressed by either online documentation or F-Secure support.
• Easy to use diagnostic tools and information gathering, make problem analysis fast.
• Phone support can be different due to time zone differences, but this has not been a major issue.

Incentivized

Use a third party deployment tool and not the deployment option within the SEP Manager itself.

Incentivized

Symantec Endpoint Security offers very similar features to the above products, they all do the same thing in terms of protecting your endpoints against cybersecurity threats. Installation wise the products all install from a central management system and report back to this for central reporting. Ultimately we choose Symantec as the reseller was able to offer additional incentives which made their pricing very competitive.

Incentivized

• This suite of software does not have any mentionable competition, in my opinion.
• It adheres to current security protocols, in-frequent patching requirements, low IT overhead, and on-going support are exemplary.
• Robust documentation and online community boards help keep support and maintenance transparent and efficient.
• Legacy support for older OS' is quite useful.
• Simplicity when onboarding into custom hybrid network configurations is also vital.

Incentivized

• The ROI from deploying this has led to fewer security issues which reduces costs.
• Keeping track of security issues and how the were remedied is easier.
• Deskside support can work with end users easily if something is triggered and this allows us to not have to overstaff.

Incentivized

• Very low cost.
• Low IT overhead (very low network bandwidth, CPU, storage utilization).
• Supported by all major hardware vendors.

Incentivized