Telegram vs. Webex Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Telegram
Score 8.8 out of 10
N/A
Telegram is an open source and free messaging app with a focus on speed and security. Telegram can be used on all devices at the same time — messages sync across any number of phones, tablets or computers. Telegram boasts over 500 million monthly active users and is one of the 10 most downloaded apps in the world.N/A
Webex Connect
Score 8.8 out of 10
N/A
Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-app, Email, Apple Business Chat, Facebook Messenger, WhatsApp, and other messaging apps, Webex Connect automates orchestration of these interactions with backend systems. A visual drag-&-drop builder allows the user…N/A
Pricing
TelegramWebex Connect
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
TelegramWebex Connect
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
TelegramWebex Connect
Best Alternatives
TelegramWebex Connect
Small Businesses
PanTerra Networks
PanTerra Networks
Score 7.2 out of 10
Telegram
Telegram
Score 8.8 out of 10
Medium-sized Companies
PanTerra Networks
PanTerra Networks
Score 7.2 out of 10
Telegram
Telegram
Score 8.8 out of 10
Enterprises
WhatsApp Business
WhatsApp Business
Score 8.6 out of 10
Telegram
Telegram
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
TelegramWebex Connect
Likelihood to Recommend
9.9
(8 ratings)
8.6
(8 ratings)
Usability
-
(0 ratings)
8.5
(7 ratings)
User Testimonials
TelegramWebex Connect
Likelihood to Recommend
Open Source
Telegram has been very well suited for family video calls and conversations where detailed and private information is being shared. Video calling is fantastic and I'm so thrilled that they added group video calls now! The video quality is also so good that I've been able to use it to make virtual portrait sessions happen. I just don't use this for sending out formal contracts and things like that. I feel like email still needs to be used for those scenarios, but any client that just wants a secure way of communicating with me about their private family matters...this is THE app to use!
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Cisco
I feel that Webex Connect has always been a great companion for me and our company's teams. They have provided us with exceptional support and significantly improved our business communication with our teams and clients, which is directly reflected in our business numbers.
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Pros
Open Source
  • Easy to use and user friendly
  • Collaborating application
  • File sharing
  • Audio and video calling feature
  • Instant messaging
  • Channel and group formation
  • Data security
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Cisco
  • A good Omnichannel with (Social Media, Chat, E-mail)
  • Chatbot that bring the answers to our customers
  • Flow Builder with Cards that are interconnected
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Cons
Open Source
  • It is so safe to use that many users can share anything, including private pictures of anyone, even nudity as well. That is horribly disgusting.
  • They should restrict those users who run nudity in the Telegram groups and community.
  • Otherwise, I don't have any problem[s with] Telegram. I am a very satisfied user of Telegram.
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Cisco
  • A high end application UI suffocates on low end hardware, so a "lite" version should be there
  • SDK integration is messy for starters
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Usability
Open Source
No answers on this topic
Cisco
I would rate a solid 9 in case of usability as it does its work perfectly without any lacks and delays, we are using it for almost 3 years now and have not faced any major bug or issue with it. along with that it's easy to construct a Flow end to end where you just drag and drop icons to make the nodes working together with each other and as well as its learning curve is very simple and can be used by a non tech person also.
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Alternatives Considered
Open Source
I used WhatsApp Business but it's limited. I can add only 250+/- members to the WhatsApp group. But in Telegram, it's 200000. So this is a big opportunity to promote my event. Telegram has much more user data privacy and company transparency than Signal. I am using both but telegram for vas communication
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Cisco
Webex Connect has a great ecosystem integration with other cloud solutions such as Contact Center. It's a handy common use to connect those platforms working together.
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Return on Investment
Open Source
  • Easy spread of information and updates among customers.
  • Easier and faster communication among colleagues.
  • Groups may accumulate a huge number of people.
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Cisco
  • Our Customers sometimes calls to common questions and it was solved over a BOT automation
  • Reduce the number of agents required work simultaneously
  • Digital Channels are today more used then compared with traditional telephony calls
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ScreenShots