Textedly vs. Textual vs. Trumpia

I have used Textedly for several years. But recently, in my opinion their commitment to customers and customer service has dramatically declined. They made recent updates to their platform and dramatically increased prices without contacting existing customers. The price of my existing plan increased a significant amount. I have requested that the messages I have purchased be made available to my business and they will not release them until a certain date. When I contacted customer support and ask for resolution, the staff do not answer my questions or offer alternative solutions. I have requested that my account be closed and a refund of the 11 months that I have not used. They will not work with me and only offer that I pay for a higher priced plan or purchase additional messages at a very, very high rate. Please do not use this company. They are no longer considering the needs of customers that have been with them for several years.

Trumpia is very good for a small to mid-size company that sends out texts 1 to 2 times a month. If you are large organization, have a lot of email records and/or send out texts very frequently throughout the month Trumpia may not be the most cost effective option. In that case it might be better to explore whether or not your CRM has text message functionality and see how that compares to Trumpia

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• Ease of Use!!
• Great customer service when I've had to contact them.
• Great analytics.

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• Account Management
• Customer Service
• Automated Text Campaigns

• Would like the ability to send longer messages.

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• They could do a better job of bridging the gap between their platform and client's CRMs to ensure that information is shared in both places.

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From my experience, their customer service has been disappointing. They have not been willing to work with me and my needs. When pricing was significantly increased, I was not informed of this in advance. It simply increased and I discovered it by accident while reviewing my subscription.

It is easy to use and I am now familiar with the platform

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Sometimes I wonder if I'm just overlooking something because it's so easy to use. It literally took no time to be up and running with this program.

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When I ask questions to customer service, the questions are not all answered. They do not come back with alternative suggestions for me and my subscription. They are not rude but only provide standard "answers" that it appears they have been coached to give

We have only used Trumpia since we began sending out promotional text messages back in 2016. We have been very happy with Trumpia therefore we have not had to explore any other providers. The only other option that we may explore in the future is sending out promotional texts messages directly through our CRM and see how that works

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• Instant updates to clients.
• Clients can get info without searching our website.
• Sign up is easy even for the most technologically illiterate.

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• Trumpia has helped us improve our efficiency.

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