ThousandEyes vs. Uptrends

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ThousandEyes
Score 8.9 out of 10
N/A
ThousandEyes offers Digital Experience Monitoring that integrates application performance monitoring within a broader network monitoring platform. It primarily focuses on connectivity monitoring and supports SaaS and hybrid systems monitoring.N/A
Uptrends
Score 8.1 out of 10
N/A
Uptrends is the eponymous product from the company in Massachusetts for monitoring a website's uptime, used as well for monitoring web apps' functioning, server monitoring with alerts and reporting, and general analysis of a website's performance, element-by-element.
$16.21
per month
Pricing
ThousandEyesUptrends
Editions & Modules
No answers on this topic
Starter
$16.21
per month
Business
$22.61
per month
Enterprise
$54.04
per month
Offerings
Pricing Offerings
ThousandEyesUptrends
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsThe basic plans (Starter, Premium, and Professional) come with a fixed amount of uptime monitors you can use for the price shown. The advanced plans (Business and Enterprise) are fully customizable, so you only pay for what you need. The price gets higher based on the number of monitors you add. You can calculate the exact fee in your account using our pricing configurator
More Pricing Information
Community Pulse
ThousandEyesUptrends
Top Pros
Top Cons
Features
ThousandEyesUptrends
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
ThousandEyes
-
Ratings
Uptrends
7.4
2 Ratings
8% below category average
Remote monitoring00 Ratings8.02 Ratings
Network device monitoring00 Ratings9.02 Ratings
Multiple Server Monitoring00 Ratings7.01 Ratings
Multi-device monitoring00 Ratings6.01 Ratings
Automated alerts and notifications00 Ratings7.12 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
ThousandEyes
-
Ratings
Uptrends
7.5
1 Ratings
1% above category average
Patch Management00 Ratings7.01 Ratings
Service configuration management00 Ratings8.01 Ratings
Software and hardware inventory00 Ratings7.01 Ratings
Policy-based automation00 Ratings8.01 Ratings
Reporting
Comparison of Reporting features of Product A and Product B
ThousandEyes
-
Ratings
Uptrends
7.7
2 Ratings
2% above category average
Performance data reports00 Ratings8.02 Ratings
Customizable reporting00 Ratings7.02 Ratings
Data visualization00 Ratings8.92 Ratings
Risk analysis00 Ratings7.01 Ratings
Security
Comparison of Security features of Product A and Product B
ThousandEyes
-
Ratings
Uptrends
7.3
1 Ratings
9% above category average
Data backup and recovery00 Ratings8.01 Ratings
Antivirus and malware management00 Ratings6.01 Ratings
Administrator access control00 Ratings8.01 Ratings
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ThousandEyesUptrends
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Score 7.7 out of 10
Atera
Atera
Score 8.9 out of 10
Medium-sized Companies
Catchpoint
Catchpoint
Score 8.6 out of 10
ManageEngine Site24x7
ManageEngine Site24x7
Score 9.1 out of 10
Enterprises
Nexthink
Nexthink
Score 9.1 out of 10
ManageEngine Site24x7
ManageEngine Site24x7
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ThousandEyesUptrends
Likelihood to Recommend
9.0
(63 ratings)
9.0
(2 ratings)
Likelihood to Renew
7.6
(3 ratings)
-
(0 ratings)
Usability
7.3
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(2 ratings)
7.0
(1 ratings)
User Testimonials
ThousandEyesUptrends
Likelihood to Recommend
Cisco
At least for me, it is a very important tool to diagnose bandwidth / Routing issues. Any global company should have ThousandEyes, it will avoid you many headaches. You'll need to invest in servers (on-prem and remote) in all locations in which you need, you can take advantage of all the monitoring tools.
Read full review
Uptrends
Uptrends has more than 100 checkpoints all around the world. Which helps to track product performance and uptime in 1, 5, 10, or more minutes check interval. Alerts with error info got during checks help to determine issue type and transfer it to the relevant department. A synthetic check needs some improvements to cover standard web application needs, but recording those scripts is very easy with google extension.
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Pros
Cisco
  • Alerting on outages. ThousandEyes provides a few different options to receive alerts: you can have alerts emailed to a subset of (or all) users, there is a basic Slack integration, and if more flexibility is required (or your preferred method of being alerted isn't built-in) webhooks can be used to hit another API.
  • Speeding up mean time to resolution (or mean time to innocence if you're a more siloed and blame-happy organization). Failure alerts can be configured to include the cause of the failure instead of just "resource x is down." For example, the alerts can come out and say that a website was down due to an HTTP 500, which will help prevent staff from spinning their wheels trying to diagnose the network from the client to the web server.
  • Post mortems and root cause analyses. After an outage has been resolved, it is possible to go back for up to 30 days without losing any level of detail for the test in question, and to view information like the DNS response received, the network path taken by the traffic, and any added latency incurred by an individual link. It can also be used to view Internet routing changes surrounding the incident.
  • Support. Every ticket or chat I have opened has been met by a friendly and helpful staff member that has been able to provide helpful insight into what is causing a particular issue, and what steps they will take on their side to resolve an issue or provide suggestions of steps to take on our side if necessary.
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Uptrends
  • Monitors downtime.
  • Waterfall of resources when loading pages.
Read full review
Cons
Cisco
  • Continue to innovate and support more and more services. In the world of IOT and point to point traffic being more and more prevalent creating a flexible product is fantastic. Build on the end user product, last mile and even more sharing.
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Uptrends
  • Custom alert text option on mail
  • The synthetic tool needs some improvement when the last used device has not to support for recording scenarios in iframe located elements.
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Likelihood to Renew
Cisco
We will definitely renew and maybe even extend our usage of ThousandEyes. We have been using ThousandEyes now for a couple of years and it has shown us major benefits. With the new options it offers for SD-WAN for us it is a no brainer to renew our current licenses
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Uptrends
No answers on this topic
Usability
Cisco
I'm happy with the monitoring part, now if you want to know the benefits cost related and usability I'm not the person who can answer that.
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Uptrends
No answers on this topic
Support Rating
Cisco
You have online support from the tool itself 24/7 and they are very responsive. We also have a specific account manager and specific engineer assigned to help us with very specific questions for our environment. The level of response to our requirements is always super high. We have requested specific features to be added and these have been developed and introduced very quick tot he product (within weeks). Their DevOps and agile approach seems to pay off.
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Uptrends
Support average response time is 24 hours, which is quite a significant time when having some issues and needs help. They have notification issues as well. I mean, when a customer needs to be notified, for example canceling anything related acc maybe they sent notification and service suspend immediately, no pre notifications to act and be ready not to be blind.
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Alternatives Considered
Cisco
Simple Network Management Protocol cannot achieve what an agent-based monitoring solution can. Access layer testing gives you visibility into the user's endpoint. ThousandEyes is able to provide both telemetry and user experience in a bundled solution. The way that Cisco has built in the enterprise agents to their 9300 and 9500 switches has made exposure to the platform widespread.
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Uptrends
The price range is good if compared with the following tools. Alerts are informative, easy to connect with chat ops software, like slack, which is widely used by teams in my company. Performance measurement, which can be tracked day by day and can be delivered to stakeholders, all this made me decide to choose this tool.
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Return on Investment
Cisco
  • Real time visibility about network health can prepare us for outages
  • Less time wasted troubleshooting end user network issues when ThousandEyes can give clarity which saves time doing extra work
  • Before doing business with a SaaS product we can use ThousandEyes to give historical datat on network uptime.
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Uptrends
  • Ability to monitor uptime.
  • Cost savings over competitors.
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ScreenShots

ThousandEyes Screenshots

Screenshot of Path visibility demonstrates outages.Screenshot of ThousandEyes End User Monitoring delivers both on-demand and real-time visibility into each employee’s experience of SaaS and Internally-hosted applications, as well as underlying wireless LAN, WAN, Internet connectivity and system health.Screenshot of ThousandEyes Internet Insights™ combines a massive data set with algorithmic outage detection to provide near real-time insights into the SaaS applications and networks your business relies on. With Internet Insights, you can manage digital experience at Internet scale.Screenshot of