What users are saying about
14 Ratings
27 Ratings
14 Ratings
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Score 9.4 out of 100
27 Ratings
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Score 9.2 out of 100

Feature Set Ratings

    Learning Management

    9.4

    Trainual

    94%

    Zendesk Guide

    Feature Set Not Supported
    N/A
    Trainual ranks higher in 11/11 features

    Course authoring

    9.4
    94%
    8 Ratings
    N/A
    0 Ratings

    Course catalog or library

    9.4
    94%
    8 Ratings
    N/A
    0 Ratings

    Player/Portal

    9.6
    96%
    8 Ratings
    N/A
    0 Ratings

    Learning content

    9.5
    95%
    9 Ratings
    N/A
    0 Ratings

    Mobile friendly

    9.6
    96%
    7 Ratings
    N/A
    0 Ratings

    Progress tracking & certifications

    9.5
    95%
    9 Ratings
    N/A
    0 Ratings

    Assignments

    9.4
    94%
    8 Ratings
    N/A
    0 Ratings

    Compliance management

    9.7
    97%
    8 Ratings
    N/A
    0 Ratings

    Learning administration

    9.3
    93%
    7 Ratings
    N/A
    0 Ratings

    Learning reporting & analytics

    9.0
    90%
    6 Ratings
    N/A
    0 Ratings

    Social learning

    8.5
    85%
    6 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Trainual is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    9.7

    Trainual

    97%
    9 Ratings
    9.3

    Zendesk Guide

    93%
    5 Ratings

    Support Rating

    10.0

    Trainual

    100%
    6 Ratings
    8.0

    Zendesk Guide

    80%
    4 Ratings

    Likelihood to Recommend

    Trainual

    We have offices set around the world, and hiring new team members in certain countries makes it a bit difficult, especially now to fly out or fly in to help get them situated and fully trained. This really helps close the gaps in between the distance and training. Makes onboarding a heck of a lot easier.
    Serhat Oner | TrustRadius Reviewer

    Zendesk Guide

    In our company, we host our benefit articles based on country on our Zendesk Guide. However, these articles should not be seen by employees that are outside their respective article country. For example, an employee that is based in Thailand shouldn't be seeing Malaysia benefits article as employees might compared benefits. With Zendesk Guide, the system allow us to set the configuration of the article so it is only visible Thailand-based employees, and for Malaysia article, only Malaysia-based employees
    Anonymous | TrustRadius Reviewer

    Pros

    Trainual

    • Tracks progress for training.
    • Easily determines a new hires competency in handling tasks on their own.
    • Houses all of our documents and videos in one location versus several.
    Mario Jiannino | TrustRadius Reviewer

    Zendesk Guide

    • Logs all ticket details
    • Monitors ever customer interaction
    • Easy to learn and maneuver
    Sereta Robinson | TrustRadius Reviewer

    Cons

    Trainual

    • The subject organization could use work! It's just jumbled and needs folders.
    • It's very cumbersome to have to click back and forth to subjects when you are within a task. I wish there was a larger side bar that could show ALL subjects, topics, and tasks in one glance with drop-down menus.
    Anonymous | TrustRadius Reviewer

    Zendesk Guide

    • Some improvement needed to reviewing articles, as we can't do the reviews in the same place where we write and publish the article.
    • Central KBs need to support version history, which some time lacks to give track of multiple review.
    Sandeep Singh | TrustRadius Reviewer

    Pricing Details

    Trainual

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $119 per month

    Trainual Editions & Modules

    Edition
    Pro$1191
    Premium$1791
    1. per month
    Additional Pricing Details

    Zendesk Guide

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Zendesk Guide Editions & Modules

    Additional Pricing Details

    Support Rating

    Trainual

    Trainual 10.0
    Based on 6 answers
    During the entire sales process, the Trainual team was great to work with. After the sale, their onboard process was top notch as well and was very quick to answer any questions and actually were open to customizing the platform to meet our specific needs. They have been great this entire time.
    Anonymous | TrustRadius Reviewer

    Zendesk Guide

    Zendesk Guide 8.0
    Based on 4 answers
    The support is good but can sometime be frustrating to get a quick answer. We end up being sent articles that don't answer the question and then we have to go back and try again
    Shea Mworia | TrustRadius Reviewer

    Alternatives Considered

    Trainual

    • This is our first time using anything like this!
    • Previously we just wrote task items in shared Google documents. It was the best of what we could do at the time, but this is a whole different world, and we love it! Being able to integrate quizzes and photos and interactive video is excellent!
    Julianna Oates | TrustRadius Reviewer

    Zendesk Guide

    It was integrated with our Zendesk help desk, and was reasonable in price.
    Vincent Frisina | TrustRadius Reviewer

    Return on Investment

    Trainual

    • Saves time for the team for training
    • The fact that everything is in one location is really good!
    • Allows us to edit and change and adjust as the business does
    • Keeps us flexible and not cemented to a way of doing things
    Mario Jiannino | TrustRadius Reviewer

    Zendesk Guide

    • Increase employee knowledge.
    • Encourage self-service behavior.
    • Reduce requester (employee) wait time as they find an answer on their own.
    • Reduce the number of tickets created for agent.
    Anonymous | TrustRadius Reviewer

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