Trainual vs. Zendesk Guide

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Trainual
Score 6.7 out of 10
N/A
Trainual is a modern training manual for growing businesses. It provides one simple tool that aims to help users centralize processes and policies, automate onboarding and training, and build a foundation to scale faster. The vendor says Trainual is designed for small to medium sized businesses that are growing quickly and eager to document systems and processes, define step-by-step workflows, eliminate grey area between roles, and ensure that training happens consistently, every…
$119
per month
Zendesk Guide
Score 7.5 out of 10
N/A
Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.N/A
Pricing
TrainualZendesk Guide
Editions & Modules
Pro
$119
per month
Premium
$179
per month
No answers on this topic
Offerings
Pricing Offerings
TrainualZendesk Guide
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
TrainualZendesk Guide
Learning Management
Comparison of Learning Management features of Product A and Product B
Trainual
9.4
9 Ratings
14% above category average
Zendesk Guide
-
Ratings
Course authoring9.48 Ratings00 Ratings
Course catalog or library9.48 Ratings00 Ratings
Player/Portal9.68 Ratings00 Ratings
Learning content9.59 Ratings00 Ratings
Mobile friendly9.67 Ratings00 Ratings
Progress tracking & certifications9.59 Ratings00 Ratings
Assignments9.48 Ratings00 Ratings
Compliance management9.68 Ratings00 Ratings
Learning administration9.37 Ratings00 Ratings
Learning reporting & analytics9.16 Ratings00 Ratings
Social learning8.66 Ratings00 Ratings
Best Alternatives
TrainualZendesk Guide
Small Businesses
Tovuti LMS
Tovuti LMS
Score 9.5 out of 10
Notion
Notion
Score 8.8 out of 10
Medium-sized Companies
Bridge Learning Platform
Bridge Learning Platform
Score 10.0 out of 10
Tridion
Tridion
Score 9.0 out of 10
Enterprises
Bridge Learning Platform
Bridge Learning Platform
Score 10.0 out of 10
Tridion
Tridion
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
TrainualZendesk Guide
Likelihood to Recommend
9.7
(9 ratings)
7.3
(8 ratings)
Support Rating
10.0
(3 ratings)
8.0
(2 ratings)
User Testimonials
TrainualZendesk Guide
Likelihood to Recommend
Trainual
We have offices set around the world, and hiring new team members in certain countries makes it a bit difficult, especially now to fly out or fly in to help get them situated and fully trained. This really helps close the gaps in between the distance and training. Makes onboarding a heck of a lot easier.
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Zendesk
In our company, we host our benefit articles based on country on our Zendesk Guide. However, these articles should not be seen by employees that are outside their respective article country. For example, an employee that is based in Thailand shouldn't be seeing Malaysia benefits article as employees might compared benefits. With Zendesk Guide, the system allow us to set the configuration of the article so it is only visible Thailand-based employees, and for Malaysia article, only Malaysia-based employees
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Pros
Trainual
  • Tracks progress for training.
  • Easily determines a new hires competency in handling tasks on their own.
  • Houses all of our documents and videos in one location versus several.
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Zendesk
  • They give us ability to control the whole frontend of the Communities by giving us access to manipulate HTML (in HBS file), CSS and JS
  • They give handlebars templating engine in backend which helps us to show various listing rendered through server side without having need to implement client side rendering of the listing and features.
  • They provide us dynamic content fields, which can be useful for mapping categories or storing category and topic IDs so we don't need to hard code IDs in Sandbox and Production separately.
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Cons
Trainual
  • The subject organization could use work! It's just jumbled and needs folders.
  • It's very cumbersome to have to click back and forth to subjects when you are within a task. I wish there was a larger side bar that could show ALL subjects, topics, and tasks in one glance with drop-down menus.
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Zendesk
  • Formatting according to our brand guidelines can be tricky
  • Reporting metrics are lacking
  • The user interface can be confusing
  • Their support team takes a long time to respond
  • They have comments open on their KB articles, but almost noone responds, which is frustrating.
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Support Rating
Trainual
During the entire sales process, the Trainual team was great to work with. After the sale, their onboard process was top notch as well and was very quick to answer any questions and actually were open to customizing the platform to meet our specific needs. They have been great this entire time.
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Zendesk
The support is good but can sometime be frustrating to get a quick answer. We end up being sent articles that don't answer the question and then we have to go back and try again
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Alternatives Considered
Trainual
  • This is our first time using anything like this!
  • Previously we just wrote task items in shared Google documents. It was the best of what we could do at the time, but this is a whole different world, and we love it! Being able to integrate quizzes and photos and interactive video is excellent!
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Zendesk
It is an attribute of Zendesk that allows for easy over the phone communication between agents and customers. It is more personal and allows for better productivity. Phone support from anywhere with reliable internet connection which is essential to call center communication whether in the office or in the home of the agent.
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Return on Investment
Trainual
  • Saves time for the team for training
  • The fact that everything is in one location is really good!
  • Allows us to edit and change and adjust as the business does
  • Keeps us flexible and not cemented to a way of doing things
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Zendesk
  • We used it for multiple customer so we can say ROI of Zendesk Guide is very competitive.
  • Zendesk meet[s] most of the business objective[s], which suits [a]s best product among its competitor.
  • I highly recommend to use Zendesk for knowledge base and tickets and agents.
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