Trellix Endpoint Security ENS vs. Webroot Antivirus

During the pandemic all our users worked remotely that was challenging from security perspective, so we had to deploy the endpoint protection system with cloud based monitoring server. By doing that we were able to keep safety for users workspaces even though some of them did not connect to VPN for a long time

Incentivized

Webroot can be great if you have many employees using computers. Sensitive business information can be accessed by malicious threats online if your employees are not trained to avoid these problems. In this case, I think it's important to have software to protect you. If working with a smaller team (and not doing any sort of video production or other intensive software/applications) I can't see a need for anything like Webroot. Learning how to use the internet safely and protecting your file storage are things to be done on the cheap and with smarts.

Incentivized

• Provides high fidelity alerting.
• Allows CSOC analysts to perform forensic triage and alert investigations through containment from a single pane of glass.
• Provides alert telemetry across on-disk and in-memory attacks.
• Supports many additional 'bolt-on' modules to provide additional alert context or capabilities.

Incentivized

• It is very lightweight. You dont even know it is running, yet it is always protecting the endpoint.
• It has protected us from various threats, including ransomware - even when wannacry was hitting companies everywhere.
• They have a good console with multiple provisioning options, so we were able to push it to everyone when we first started using it, and then include it as part of our deployment process going forward.

Incentivized

• My biggest flak with McAfee Endpoint Security is that it is quite resource-intensive. It does tend to make the system a little slow. You get security at the expense of your machine's speed.
• Even though the drive encryption makes the system more secure, it takes a lot of time to first enter the very long password, and then for it to decrypt the whole machine. This sometimes clashes with Windows update and causes a lot of complications which leads to boot loops.

Incentivized

• I wish that you could delete inactive endpoints when you wanted to. I find myself having to filter out inactive endpoints when searching endpoints.
• I think Webroot Antivirus + Internet Security Complete (SecureAnywhere) could improve its malware detection better. Malwarebytes seems to have better detection.
• Over the years, Webroot Antivirus + Internet Security Complete (SecureAnywhere) has made a couple of big mistakes, such as changing something on their end that then accidentally caused one of our business applications to be flagged as malware, which prevented our users from using it.
• The user friendliness and install on Macs could be more seamless.

Incentivized

It's easy to renew with Webroot, their support is very attentive and highly available. However if you do choose to change products, they even provide means of removing the software from your endpoints via the admin portal which is very convenient.

Incentivized

So below is my breakdown, Pro's: Centralized Management, Comprehensive Protection and customization. Con's: Initial cost

Incentivized

There is nothing perfect in this world, but Webroot Antivirus + Internet Security Complete (SecureAnywhere) is easy to use in comparison to others. Also Webroot tech support is only a phone call away. There have been several times I ran into an issue, but tech support as there to help resolve the issue.

Incentivized

The support is pretty good, and I haven't had any issues with getting the highest quality technical support when there are issues. Tech support representatives that I have dealt with know the product quite well and have solved many issues that I have had with the product in the past. The only issue I have with support is that it can be quite expensive.

Incentivized

We have not had to use Webroot support much over the years. The one or two times we did we were referred to online documentation and in a somewhat condescending manner in one case and in another case, the support person did not demonstrate much knowledge of their product and referred us to the user community for support.

Incentivized

We only selected McAfee because we are already using ESET NOD32 for the protection of our desktops and laptops. We didn't want to use the same software for our servers so we chose McAfee instead. I personally like ESET Smart Security better than McAfee when deploying it on a desktop or laptop because I think it protects the PC better. When it comes to web protection, policy updates, etc., McAfee is the better choice and that's why we deployed it on our servers.

Incentivized

Webroot works better than some, but I do not think it provides the same level of protection as some of the more advanced competitors in the field. This is just one layer of our Cybersecurity stack, and it should not be the only thing you rely on to protect your endpoints. We also use advanced firewalls, EDR, MDR, and a SOC to keep our clients' devices safe.

Incentivized

Ease of implementation across various devices is easy and efficient regardless of scale. Whether it is 5 devices or 500 the product continually proves its the best in its class.

Incentivized

• This tool helped us in delegating the asset safety responsibility to the client level by 80%, leaving 20% for the management console.
• With a decent pricing, the benefits are slightly above expectations. The ROI is good.
• But, considering most of the malware comes from internet, with a good email security appliance and next gen firewall in place, the online security alerts are now redundant. It could be something that can be termed as overkill on the budget.

Incentivized

• From an MSP perspective - I would say it has been an amazing ROI. Cost is important and sometimes not the most important. Overall for the value - we are very happy with the product. Simple to use, simple to roll out, great integration's, and decent support for enterprise partners.
• Non technical people would consider this a "negative" but anybody in the IT field would understand why things have to be done this way. When rolling out to new clients, inherently, it is challenging to determine all necessary exclusions needed for every application a company has. This can be frustrating for clients with the great level of protection that Webroot provides. From the IT field, we understand that AV roll outs needs to be watched closely to determine when proper exclusions need to be put in place to ensure the clients LOB applications are working correctly.
• Webroot has helped us achieve the business objectives we set out to make - a strong 'Security Package' that address both virus and malware protection. We will continue to use Webroot in the future as we add more products into our Security Package.

Incentivized