Trimble Fleet Mobility vs. Veeva CRM

Appian is well suited for optimization of routes and contrary to what Appian claims, it is not well suited for scheduling.

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.

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• Appian is excellent for use in both the analysis arena and ongoing operations support. The speed to solution and quality of solution is at the top of the market.
• The configurability of the system gives the user the flexibility to address almost any route problem imaginable. Analysts have the ability to recreate the "world" to fit their customer's needs rather than forcing the customer into a predetermined framework.
• The installation of the software is flexible and can be structured to fit any work group's format, from a centralized core to a distributed mobile analysis team.

• Commercial Cloud
• Sunrise UI
• Multi device support from browser, iOS devices

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Independently Invited by TrustRadius

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• Transit times are sometimes inaccurate/inconsistent.
• Software can slow down as a route file undergoes many changes.
• Large quantity of input files can sometimes create confusion/inconsistency when route files are shared by multiple users.

• There is no offline version of the app so it is hard for field staffs to access where internet connectivity is not strong
• Can be expensive specially for a smaller company as it is based on SAAS platform

Many issues with the system and I will probably recommend other type of software if the question arises. Because of the investment my company has made, I will use the system for now.

Appian was best suited for an analysis environment both functionally and from a cost structure standpoint. Other packages are targeting ongoing operations and their cost structures reflect that goal. The purely analytical environment can underestimated in these situations. There is definitely a need for non operation specific analysis tools in the marketplace.

Better for field based medical personnel when recording Medical calls.

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• Improved service to customers by being more aware of ETA's and how they relate to each store's receiving hours.
• Reduced transportation costs in dynamic environment where routes are optimized daily using Direct Route.
• Better customer service to field by generating e-mail notifications for following day's ETA's, along with notifications when trips are behind schedule.

• Oftentimes it is the field sales force that heavily influence the choice of the CRM solution. It appears that many of our field sales force prefer Veeva. Happy reps = more actively used CRM = clearer understanding of the reps' activities.
• Veeva offer 2 implementation versions - out of the box implementation (around 6-8 weeks to install) and 'all singing, all dancing' implementation (based on the length of your specific string). You can pick one and therefore influence your ROI accordingly.
• Again, as Veeva CRM is pretty much a de facto CRM solution, this is good for scalability if/when rolling it out across multiple regions/branches

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info