Twilio vs. Yellow.ai
Twilio vs. Yellow.ai
Product | Rating | Most Used By | Product Summary | Starting Price |
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Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant | |
Yellow.ai | N/A | yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite. | N/A |
Twilio | Yellow.ai | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | Optional | ||||||||||||||
Additional Details | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | Contact vendor for pricing information. | ||||||||||||||
More Pricing Information |
Twilio | Yellow.ai | |
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Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Twilio | Yellow.ai | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Twilio | Yellow.ai | |
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Likelihood to Recommend | 6.6 (70 ratings) | 9.0 (2 ratings) |
Likelihood to Renew | 8.1 (5 ratings) | - (0 ratings) |
Usability | 9.5 (10 ratings) | - (0 ratings) |
Performance | 7.0 (15 ratings) | - (0 ratings) |
Support Rating | 5.7 (16 ratings) | - (0 ratings) |
Implementation Rating | 9.5 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 10.0 (1 ratings) | - (0 ratings) |
Professional Services | 10.0 (1 ratings) | - (0 ratings) |
Twilio | Yellow.ai | |
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Likelihood to Recommend | Twilio | Yellow.ai |
Pros | Twilio | Yellow.ai |
Cons | Twilio | Yellow.ai |
Likelihood to Renew | Twilio | Yellow.ai No answers on this topic |
Usability | Twilio | Yellow.ai No answers on this topic |
Performance | Twilio | Yellow.ai No answers on this topic |
Support Rating | Twilio | Yellow.ai No answers on this topic |
Implementation Rating | Twilio | Yellow.ai No answers on this topic |
Alternatives Considered | Twilio | Yellow.ai |
Contract Terms and Pricing Model | Twilio | Yellow.ai No answers on this topic |
Return on Investment | Twilio | Yellow.ai |
ScreenShots | Twilio Screenshots |