Userlane vs. Usersnap

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Userlane
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
Userlane is a software adoption platform designed for organizations in regulated sectors, including healthcare, financial services, manufacturing, and life sciences. The platform integrates usage analytics with in-app support to manage software engagement and friction. Application Intelligence The Application Intelligence module provides visibility into an organization's software environment. It utilizes App Discovery to identify active applications,…N/A
Usersnap
Score 7.5 out of 10
N/A
Collect in-product feedback, measure customer satisfaction and learn how you can improve. Get ratings, visitor's screen view and sentiment feedback from customers now.
$98
per month
Pricing
UserlaneUsersnap
Editions & Modules
No answers on this topic
Startup
$99
per month
Company
$189
per month
Premium
$329
per month
Enterprise
$2,379
per month
Offerings
Pricing Offerings
UserlaneUsersnap
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsThe pricing is heavily dependent on your requirements therefore we ask you to contact us directly.Discount available for annual pricing.
More Pricing Information
Community Pulse
UserlaneUsersnap
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UserlaneUsersnap
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User Ratings
UserlaneUsersnap
Likelihood to Recommend
9.1
(4 ratings)
8.4
(2 ratings)
Usability
9.1
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
UserlaneUsersnap
Likelihood to Recommend
Userlane
Well suited:
  • Web-based software with many users, complex processes (or both) --> Easy to fix a lot of common support / training issues very fast
  • Software rollouts with high costs associated to ensure user acceptance is great --> Great feedback from users
  • Multiple applications where processes are adjusted regularly --> Fast to roll out across many apps and easy to maintain
Not so well suited:
  • Desktop apps -- > Doesn't really work for desktop
  • Mobile apps --> Limited support, only works for web-based mobile apps
  • Small user base (less than 50 users) --> Not required when there are only a few users
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Usersnap GmbH
Definitely a great tool that is way better than just recording web QA feedback in a Google Doc or via email. Everything goes straight into a queue and it is easy to tag what you are talking about with the tool. Leaves less room for misinterpretation and keeps a record of all feedback so nothing gets missed. Filtering within the feedback queue and search functionality to avoid duplicates would be helpful.
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Pros
Userlane
  • Unbiased people and company.
  • Professional team.
  • Solution oriented team.
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Usersnap GmbH
  • Organize customer feedback.
  • Provide an easy to use, feature-rich widget that allows users to highlight, comment and even draw on a screenshot of your application.
  • Screenshots that are sent to you include meta-data like the browser user agent, browser console data, screen resolution, etc.
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Cons
Userlane
  • Need to Improve User level analytics
  • Need to Improve UX/UI
  • Need to improve reporting
  • More option to export the analytics report ,Currently you can export in PDF.
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Usersnap GmbH
  • When you go into the list of Usersnap feedback you have submitted, there isn't search functionality or filtering so that you can see the feedback of a certain type at a time, or see if you submitted that feedback already.
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Usability
Userlane
  • Easy to use content editor, no specific knowledge needed
  • Super fast to create interactive guides, went live within days
  • Clean and actionable analytics, not too bloated
Read full review
Usersnap GmbH
No answers on this topic
Support Rating
Userlane
No answers on this topic
Usersnap GmbH
I am unsure how to rate the support of Usersnap as I did not contact support yet. The tool works well as is. The agency we work with that used the tool didn't need to contact Usersnap support as well. I'm sure the user support on the tool is adequate.
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Alternatives Considered
Userlane
I haven't used any other to much extent.
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Usersnap GmbH
Prior to Usersnap we looked at and even tried to bring up Bugzilla, but it requires a lot of maintenance and customization in my opinion. We needed something that was ready to use out of the box, which Usersnap certainly was. The other problem with Bugzilla is that it's mostly for software development bugs, that is, bugs submitted by developers, not really end users. Yes, it can be used by end-users, but not as intuitively as Usersnap.
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Return on Investment
Userlane
  • Higher conversion rate.
  • Less support needed.
  • Proactive communication solves the most user questions.
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Usersnap GmbH
  • Usersnap has allowed us to implement a solution that allows end-users to communicate with us with very little effort.
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ScreenShots

Userlane Screenshots

Screenshot of App DiscoveryScreenshot of HEART OverviewScreenshot of Portfolio OverviewScreenshot of Userlane Assistant