TrustRadius

Verint Copilot Bots vs. Wingman (legacy product)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Verint Copilot Bots
Score 0.0 out of 10
N/A
Verint Copilot Bots automate agent workflows in real time to reduce manual effort and support more efficient customer interactions. Each Copilot Bot focuses on automating a specific task to reduce agent workload. The Copilot Bots include: Smart Transfer Bot, Knowledge Automation Bot, Coaching Bot, Wrap Up Bot, and Agent Virtual Assistant. These bots help preserve context across handoffs, surface summarized knowledge, provide real-time coaching, automate after-call work, and complete customer…N/A
Wingman (legacy product)
Score 9.0 out of 10
N/A
Wingman is a legacy Conversation Intelligence product for recording, analyzing, and coaching sales conversations. On June 15, 2022, Clari acquired Wingman as part of its Revenue Collaboration & Governance strategy to incorporate conversation data into the Clari Revenue Platform and reduce dependence on manually entered CRM activity. Following the acquisition, Wingman was integrated and renamed Clari Copilot. It is no longer an individual product available for sale.N/A
Pricing
Verint Copilot BotsWingman (legacy product)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Verint Copilot BotsWingman (legacy product)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Verint Copilot BotsWingman (legacy product)
Best Alternatives
Verint Copilot BotsWingman (legacy product)
Small Businesses
Front
Front
Score 9.2 out of 10
Apollo.io
Apollo.io
Score 8.5 out of 10
Medium-sized Companies
Front
Front
Score 9.2 out of 10
Gong
Gong
Score 9.1 out of 10
Enterprises
Front
Front
Score 9.2 out of 10
Verint Speech and Text Analytics
Verint Speech and Text Analytics
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Verint Copilot BotsWingman (legacy product)
Likelihood to Recommend
-
(0 ratings)
9.4
(81 ratings)
Likelihood to Renew
-
(0 ratings)
8.6
(3 ratings)
Usability
-
(0 ratings)
8.2
(1 ratings)
Support Rating
-
(0 ratings)
8.4
(2 ratings)
Implementation Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Verint Copilot BotsWingman (legacy product)
Likelihood to Recommend
Verint
No answers on this topic
Discontinued Products
Wingman would be well suited for any organisation with more than 5+ reps in their sales team. Recording all the demo calls will create a playbook which will help the reps learn from each other and also to ramp up new reps with how to conduct the demo and discovery calls
Ram V | TrustRadius Reviewer
Ram V
Senior Account Executive
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Pros
Verint
No answers on this topic
Discontinued Products
  • Filtering calls by keywords - saves you time so that you don't have to listen to entire calls.
  • Creating game tapes - so that you can easily onboard new team members.
  • Great support team (love for Sushma).
  • Much cheaper than competitors.
LH
Lamija Horozic
Operations Manager
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Cons
Verint
No answers on this topic
Discontinued Products
  • Searching for specific calls (you can scroll through the list, but that takes time)
  • The dashboard isn't as user friendly as it could be, but a seasoned user can navigate it just fine
  • The AI-driven insights aren't always accurate but are still very useful nonetheless
Verified User
Anonymous
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Likelihood to Renew
Verint
No answers on this topic
Discontinued Products
I think Wingman is one of the best software in their segment. Very few companies are cost-effective and offer similar solutions.
Verified User
Anonymous
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Usability
Verint
No answers on this topic
Discontinued Products
Super user friendly tool! There are some features that I think might be improved over time, like navigation assistance or tutorials, and quick tips, like how to ensure calls always get recorded, how to add Wingman to calls last-minute, or how to use their playlist feature Game Tapes, but those are nice to haves, not need to haves.
Adam Moreschi | TrustRadius Reviewer
Adam Moreschi
Customer Success Manager
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Support Rating
Verint
No answers on this topic
Discontinued Products
Wingman is always quick and thorough with their support and often offer to proactively connect on Zoom. I love that.
Verified User
Anonymous
Read full review
Implementation Rating
Verint
No answers on this topic
Discontinued Products
I wasn't directly involved but no news is good news in our organization for topics like this!
Adam Moreschi | TrustRadius Reviewer
Adam Moreschi
Customer Success Manager
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Alternatives Considered
Verint
No answers on this topic
Discontinued Products
Gong is expensive but it has a lot better AI/Intelligence feature compared to Wingman. Wingman definitely does the job, is cheap, and also support is pretty amazing and I personally like Shruti a lot in terms of what she is doing in this space. Also, Wingman is in an Indian company.
AB
Abhishek Basu
Business Development Manager- Global Sales
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Return on Investment
Verint
No answers on this topic
Discontinued Products
  • Training of new Sales representatives has gone from 1 month to 2 weeks using Wingman as part of the training tools.
  • The transcripts have also helped us to decrease the number of disputes "Lost" on Stripe, by providing evidence needed to win the case.
Verified User
Anonymous
Read full review
ScreenShots