Vision Helpdesk vs. eDesk
Vision Helpdesk vs. eDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Vision Helpdesk | Small Businesses (1-50 employees) | Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API. Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.… | $8 per month | |
eDesk | Small Businesses (1-50 employees) | eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer… | $0 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | These are yearly plans paid monthly for using eDesk. Month to month plans are available | ||||||||||||||
More Pricing Information |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Vision Helpdesk | eDesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Vision Helpdesk | eDesk | |
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Likelihood to Recommend | 5.0 (4 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 9.1 (1 ratings) | - (0 ratings) |
Usability | 8.2 (1 ratings) | - (0 ratings) |
Support Rating | 6.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (1 ratings) | - (0 ratings) |
Vision Helpdesk | eDesk | |
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Likelihood to Recommend | Vision Helpdesk | eDesk |
Pros | Vision Helpdesk | eDesk |
Cons | Vision Helpdesk | eDesk |
Likelihood to Renew | Vision Helpdesk | eDesk No answers on this topic |
Usability | Vision Helpdesk | eDesk No answers on this topic |
Support Rating | Vision Helpdesk | eDesk No answers on this topic |
Alternatives Considered | Vision Helpdesk | eDesk |
Return on Investment | Vision Helpdesk | eDesk |
ScreenShots | Vision Helpdesk Screenshots | eDesk Screenshots |