Webgility vs. Xero

This platform is a pretty decent platform that
has all the required facilities which makes it a good platform for the users. I
would recommend this software to businesses because this is not too hefty in
their pockets and this can be pretty affordable for many. Also, it works quite
efficiently and effectively.

Incentivized

I am a massage and physical therapist. We are not a fancy business but business admin can take a lot of time and effort. Xero came recommended to me by colleagues in the sector. You raise invoices, you get paid. and you pay your bills. These are all daily scenarios for most businesses and Xero does this particularly well. Since my accountant can query my records directly, this greatly saves on bookkeeping time when it is time to do the company returns.

Incentivized

• Almost no wait time to speak to a technician
• The technician team is knowledgable and effective
• They offer a fantastic service allowing my team to concentrate on bringing in revenue not doing data entry.
• QuickBooks integration is better than anyone else we have a webconnect program with.

• Repeating invoices (most of my business is monthly recurring invoices) - it does these very well.
• Reporting - particularly being able to dig into the different lines of the P&L statement.
• Tracking categories - I assign a category to every line of every invoice so it's easy to see how much has been sold of each type of service every month and year, and compare them to previous periods.

Incentivized

• There are certain deprivations associated with Webgility. Some of them are that it does not answer phones or emails. I feel that the concept of Webgility is great, but at the same time, you have to know exactly what to do in order for the system to work properly, effectively, and efficiently.
• In the beginning, I felt it was complicated software, so it took time to learn. Since then the experience has been smooth and good.

Incentivized

• Multiple addresses for singular contacts.
• Limit unit price decimals to 2 digits, currently shows 3 or more after the decimal on invoices.
• Discounted rates for multiple entities within the same group e.g. if you have a group of 3 or more companies looking to move to Xero, incentivize those clients with discounted monthly rates.
• Easier way to reconcile loan accounts across multiple entities.

In addition to the matters covered in this review, my reason for renewing this product is that Xero's functionality and the constant updates that the company provides, makes the software even more business friendly. The software therefore builds a brand loyalty among customers.

As a standalone software, it allows users to fulfill most of the basic functions (e.g. transaction input and report generation) simply and conveniently. It also allows for multiple APIs to help augment various tasks that accounting-adjacent (e.g. claims processing). The cloud based model and portability to mobile devices allows tasks to be carried out in a more convenient way.

We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.

On a good day, things worked but after upgrades, things began to slow and or not work at all at times. I coined the moving circle while I waited as the "Xero Wheel of Death". Sometimes it never stopped and force quitting was necessary.

Incentivized

Always respond and keep issues open until you are satisfied with the result. Generally good responses, in the past, I had some support responses that were really basic and really annoying. They type where "have your tried restarting your computer" style of answers. Well, of course, I went through all the basics before contacting them. Duh, but I suppose not everyone does. Otherwise, it would be a 10. The last year has shown a marked improvement in the support responses however.

The format was great; someone was there to ask questions or help if you were stuck.

Incentivized

All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.

If it can be done, time the implementation near a new fiscal year so you can start clean. Otherwise, you have to go back and do historical data from the beginning of the fiscal year, which can be brain draining.

Incentivized

Webgility is an Omnichannel Retail Suite for businesses offering ease and control. They have a secure concept of several layers of safety for business processes integrated. The stock reporting can be used in real-time or in history, and for planning. There is a versatile interface or integration into API for eCommerce markets and POS that is rich and can be customized with ease. Webgility offers great customer service facilities with plenty of adaptable features. That is a big range of features that can be researched with competitors. We had Multiorders, Zoho Inventory, Quickbook Desktop Enterprise in consideration. We see Multiorders coming closest. They have a great integration in various channels for sale and enable management of all kinds of orders including shipping. There is a comfortable part for the management of inventories too. Then we see Zoho Inventory which is easy to set up and seemingly more usable and comfortable to administrate. In the third position, we compare QuickBooks Online as the closest competitor. This offers similar ease in all processes of accounting. Everything is all in one place and close to real-time. The differences are small. There are different targets for optimization that make the difference

Incentivized

I tried to use MYOB as it was better from a pricing perspective but it wasn't as easy for me to navigate around. So I went with Xero even though it was more expensive at the time. All in all I think Xero does an excellent job at what it does. Not sure all the AI stuff is useful but time will tell.

Incentivized

I have yet to fully stress test the product given the size of the company where I am using it. I am sure as we scale to more customers, more vendors and more reporting requirements, I will have a better understanding of what it is capable of in terms of bandwidth and processing

Incentivized

• Webgility does not accept and imports all types of transactions which sometimes gets annoying.
• I just totally love the immediate and instant technical as well as customer support of Webgility which is always there to help us out at any sort of minor to major hiccup.
• Webgility gives us the autonomy and the liberty to work in a form of the hosted environment.
• Webgility has a very seamless integration which is far better than any other program we have worked with.

Incentivized

• Doing our BAS and IAS statements is very easy with the automatic lodging with the ATO.
• I LOVE that super is so quick and easy to do. I remember the bad old days of spending a day every quarter sorting out super payments. I just pay it every payday now with an easy approval process.
• Having the ability to attach invoices to the reconciliation line/invoice entry is amazing. No more awful boxes of hard copy invoices.

Incentivized