TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Workboard

    Score7.3 out of 10
    N/AWorkboard from the company of the same name in Redwood City, California is an objectives and key results (OKR) software tool.N/A

    WorkHub Tasks

    Score9 out of 10
    N/AWorkHub Tasks is a task management platform that is designed to help organizations build better relationships with customers. The platform provides roles and rights to ensure that data privacy is maintained both within and outside the company. WorkHub Tasks also includes escalation management features, which help ensure that tasks are completed on time and according to the requirements. Additionally, the platform allows for ticket creation from multiple channels, such as email and…

    $1

    per month per user

    Pricing
    WorkboardWorkHub Tasks
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    WorkboardWorkHub Tasks
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Features
    WorkboardWorkHub Tasks
    Incident and problem management
    Comparison of Incident and problem management features of Workboard and WorkHub Tasks
    Feature
    Workboard
    -
    Ratings
    WorkHub Tasks
    9.6
    2 Ratings
    16% above category average
    Organize and prioritize service tickets00 Ratings9.42 Ratings
    Expert directory00 Ratings9.42 Ratings
    Subscription-based notifications00 Ratings9.62 Ratings
    ITSM collaboration and documentation00 Ratings10.02 Ratings
    Ticket creation and submission00 Ratings10.02 Ratings
    Ticket response00 Ratings9.42 Ratings
    Best Alternatives
    WorkboardWorkHub Tasks
    Small Businesses
    No answers on this topic
    Intercom
    Score8.8 out of 10
    Medium-sized Companies
    Microsoft Project Server
    Score5 out of 10
    Help Scout
    Score9.3 out of 10
    Enterprises
    Planview PPM Pro
    Score8.9 out of 10
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    WorkboardWorkHub Tasks
    Likelihood to Recommend
    9.5
    (4 ratings)
    9.0
    (2 ratings)
    User Testimonials
    WorkboardWorkHub Tasks
    Likelihood to Recommend
    Workboard Inc
    Workboard is well suited in any organization IMO, it allows the individual business units to quickly set, define, organize and track their respective OKR's and align them with the larger business goals. The speed at which we're able to do this with Workboard has allowed us to spend more time on the goals themselves and less time on the management of the goal-setting exercise.
    Incentivized
    Read full review
    WorkHub
    WorkHub Tasks is best suited for companies searching for a better way to handle customer queries. It is also appropriate to resolve customer queries in time. Last but not least it is well suited for providing excellent customer service.
    Read full review
    Pros
    Workboard Inc
    • Project management at higher level - includes tasks assignment, visual representations of the project status and deadlines
    • Increases the team members' sense of ownership - especially for people that are not used with or exposed to dedicated project management tools like Microsoft Project is.
    • User collaboration - which in turn reduces the communication via email
    • Increases the efficiency of the meetings - by quickly going through the action items and updating the task progress in the tool itself
    • Support has been outstanding so far
    Incentivized
    Read full review
    WorkHub
    • The chat feature allows us to have real-time conversations with customers
    • It helps us to resolve customer issues more quickly.
    • WorkHub Tasks make it possible for the team to raise customer satisfaction
    Read full review
    Cons
    Workboard Inc
    • There's a bit of a ramp time to using the service.
    Incentivized
    Read full review
    WorkHub
    • After the projects are finished, there should be a mechanism to sort them.
    • Search by username ought to be available.
    • There should be a project-based sorting.
    Read full review
    Alternatives Considered
    Workboard Inc
    Workboard vs Microsoft Project(and its Server) is like comparing a regular sport car with Formula 1 cars. One is lighter, nicer, with a broader audience, it gets you there fast while the other one is dedicated, not as nice, especially built for it, not for everyone and it will get you there much faster.
    Incentivized
    Read full review
    WorkHub
    HubSpot has a lower learning curve. On the other hand, WorkHub Tasks provides project management on a larger scale, giving more priority to the tasks; that is why it is my favorite.
    Read full review
    Return on Investment
    Workboard Inc
    • Amount of time saved for managing goals had allowed us to spend more time on goal setting and tracking.
    Incentivized
    Read full review
    WorkHub
    • Intelligent query handling due to relative task assignment
    • Smart instead of the hard work enables using resources on other tasks
    • customer retention has gone up significantly
    Read full review
    ScreenShots

    WorkHub Tasks Screenshots

    Screenshot of WorkHub Tasks AI-based helpdesk ticketing system is designed to automatically read all customer feedback and convert a single query into a ticket. It is then assigned to the relevant person as per the category of the ticket.Screenshot of Once the ticket lands into the helpdesk ticketing system, each customer query is divided into relevant tasks based on their technical requirement. Each expert from the relevant category is allotted their query. If needed, the user can also create a manual task assignment by simply entering the information and assigning it to the relevant person with its deadline. With this process, customer communication becomes simpler and more manageable.Screenshot of The platform is designed to support multiple channel integrations so users can check all customer queries from a single platform. Channels including email service, a business website, or social media sites like Facebook & Twitter, every customer query is handled through WorkHub Tasks.Screenshot of WorkHub Tasks meets security standards with features that include PCI DSS compatibility to encrypt data, whitelisting & blacklisting of data sources, and SSO (Single Sign-On) / Login via Social Media options.