With WorkHub Tasks, our customer service handling time has decreased
December 08, 2022
With WorkHub Tasks, our customer service handling time has decreased
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with WorkHub Tasks
After collecting and reviewing customer feedback, the helpdesk ticketing system WorkHub Tasks automatically creates and assigns tickets to the relevant individuals. Users can organize the tickets according to their importance. This method makes customer contact more manageable and accessible. To prevent any data leakage, WorkHub Tasks encrypts all of your data using the correct SSL standards.
- The chat feature allows us to have real-time conversations with customers
- It helps us to resolve customer issues more quickly.
- WorkHub Tasks make it possible for the team to raise customer satisfaction
- The constant "ring" of new chats is annoying and disruptive.
- Sometimes, it crashes when someone tries to use two or more chats at once.
- Its too costly for small businesses.
- The ability to decide how many chats a person can handle at once.
- The best security measures to protect your data
- Customizable widgets and web forms
- Customer satisfaction has increased.
- Increased number of contacts handled each day.
- Reduced number of incoming emails.
HubSpot has a lower learning curve. On the other hand, WorkHub Tasks provides project management on a larger scale, giving more priority to the tasks; that is why it is my favorite.
Do you think WorkHub Tasks delivers good value for the price?
Yes
Are you happy with WorkHub Tasks's feature set?
Yes
Did WorkHub Tasks live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of WorkHub Tasks go as expected?
Yes
Would you buy WorkHub Tasks again?
Yes