TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Wunderkind

    Score5 out of 10
    N/AWunderkind (formerly BounceX) is presented as a people-based marketing cloud. It includes behavior-based personalization capabilities for website content, email, and other channels. The vendor states digital businesses use Wunderkind to remember who site visitors are, allowing them to deliver high-converting, one-to-one messages on websites, through emails and texts, and in ads at scale.N/A

    Zotero

    Score9.3 out of 10
    N/AZotero is a free reference management tool developed as a project developed at Carnegie Mellon and supported by a small team at George Mason University.N/A
    Pricing
    WunderkindZotero
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    WunderkindZotero
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    WunderkindZotero
    Small Businesses
    FullContact
    Score8 out of 10
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    WunderkindZotero
    Likelihood to Recommend
    1.7
    (6 ratings)
    10.0
    (6 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.5
    (2 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    1.0
    (1 ratings)
    10.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    WunderkindZotero
    Likelihood to Recommend
    Wunderkind
    BounceX is well suited if you want to boost list/customer base growth, but a tricky aspect of it for me is that I don't know the benefit smaller companies would get from BounceX to accelerate growth without having an existing customer base.
    Incentivized
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    Open Source
    Zotero is well suited for any researcher, student or writer that wants to easily cite sources for web platforms that do not have easy citing tools integrated within the website. There are many browser plug-ins built for Zotero that allow users to click a button directly from the source into the main software and from there can be more organized for citation export. Zotero doesn't work well if you open an external PDF from a website as it cannot pull author information correctly from a PDF source.
    Incentivized
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    Pros
    Wunderkind
    • Personalization in email - they have a great ability to surface products in email directly tied to what a past customer was browsing on the site
    • Great account management and fast turnaround times to address evolving needs we have
    • Very robust site experience capabilities to accommodate a lot of different use cases
    Incentivized
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    Open Source
    • Zotero, when paired with the Zotfile plugin, makes it incredibly easy to index sources and documents on a project-by-project basis. Users can store document files locally in a Zotero project filesystem, or merely store links to files stored elsewhere.
    • Zotero plays extremely nicely with PDF documents, thanks again to the Zotfile plugin: I can highlight sections of a PDF article's text and Zotero indexes these "pull quotes" in a searchable and well-organized manner for easy extraction when it comes time to synthesize my sources into a new paper.
    • Zotero automates the production of properly-formatted references (including APA, MLA, Chicago, and others), making it a breeze to create accurate and complete bibliographies.
    • Zotero's library system provides a straightforward graphical user interface to manage multiple research projects and associated files, including the ability to easily add items to a project by ISBN, DOI, PMID, and arXiv IDs.
    Incentivized
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    Cons
    Wunderkind
    • Support is awful
    • Management will not work with you to make things right
    • Tool is buggy. It went down for 50 hours during our Black Friday sale resulting in substantial amount of lost revenue.
    Read full review
    Open Source
    • Libre office integration was iffy
    • Using different word processors (i.e, Word, then Google Docs on the same file) can "break" embedded citations.
    Incentivized
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    Likelihood to Renew
    Wunderkind
    No answers on this topic
    Open Source
    Zotero is a fantastic software for researchers. We do pay for 6 GB of storage for each user, so their libraries can be backed to the cloud beyond the 300 MB of allowed free storage. It's low-cost, or can be free if you don't opt into that version. No other citation manager comes even close to Zotero in its capabilities, user-friendly nature, and cost, nor do they innovate their features constantly like Zotero and have open source support online
    Incentivized
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    Usability
    Wunderkind
    No answers on this topic
    Open Source
    once you adapt to the interface, which could feel a bit outdated and old school, its incredible intuitive. An aesthetic improvement could make it reach a whole other level, just if it does not lose any of its usability features. Its quite intuitive and the learning curve is very short.
    Incentivized
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    Reliability and Availability
    Wunderkind
    No answers on this topic
    Open Source
    Always available. I have it downloaded on my desktop and it opens quickly/immediately, holds open the articles I was reading on the page I was at, and is always ready-to-go for something like Word integration for adding citations
    Incentivized
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    Performance
    Wunderkind
    No answers on this topic
    Open Source
    Everything loads shockingly quickly. PDFs open much faster in Zotero than they do in Adobe Acrobat, all changes to PDFs are saved, the citation manager opens relatively quickly in Word, the tool updates with the online Zotero interface and automatically syncs seamlessly
    Incentivized
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    Support Rating
    Wunderkind
    Beware if you buy from them you are committed for a year. It is too expensive for the offering and they offer no solutions for you to manage the process/tool at a discounted rate. Will not renew my contract, that’s for sure.
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    Open Source
    I have never used Zotero support. I can answer the questions I need to from googling or finding others who have asked my same question in the Zotero support community forums
    Incentivized
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    Implementation Rating
    Wunderkind
    No answers on this topic
    Open Source
    I was not involved with the implementation
    Incentivized
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    Alternatives Considered
    Wunderkind
    We've used both Emarsys and Klaviyo as our ESP, while using Wunderkind to handle email/SMS acquisition and abandonment emails. Wunderkind has proven to be able to capture more emails and send more behavioral emails with the contact matching technology.
    Incentivized
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    Open Source
    Zotero is much less prone to glitches than Mendeley, and has much easier to use web extensions and word processor plugins. I found Zotero easy and intuitive to use
    Incentivized
    Read full review
    Scalability
    Wunderkind
    No answers on this topic
    Open Source
    All features of Zotero have always worked just fine to me. In my many years using it, I've never run into issues. And when I do want to maximize my use of some feature or learn more, the product support communities are helpful. It's an extremely consistent, reliable software
    Incentivized
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    Professional Services
    Wunderkind
    No answers on this topic
    Open Source
    Skipping - did not work with their professional services for my purchase
    Incentivized
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    Return on Investment
    Wunderkind
    • For the email campaigns we had an original agreement for them to produce a 5X return on ad spend and thus far they have produced a greater than 8X return
    Incentivized
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    Open Source
    • More Credibility on Our Online Posts that is Informational
    • Less Chances of Potential Legal Issues When Writing
    • Less Time Spent Grabbing Sources from Browser History When Researching
    Incentivized
    Read full review
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