What users are saying about
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Top Rated
474 Ratings
83 Ratings

Xero

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Top Rated
474 Ratings
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Score 8.8 out of 100
83 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Xero

Xero is well suited to my [organization] across all facets of the business. It easily handles payroll which is integrated with our Deputy account for a completely streamlined payroll process that requires very little user input. It also syncs with our point of sale, Lightspeed (Kounta) which removes any need for manual sales/revenue data entry. Managing expenses and bills to pay is also extremely easy, quick, and intuitive.
Tom Roden | TrustRadius Reviewer

Zoho Books

The biggest pro is that everyone can easily use Zoho Books. Secondly I would say Zoho Books is the world's best accounting software which is very helpful by helping me in managing money flowing in or flowing outside of our organization. It has played a key role in making our decision making power strong.
Markus Melton | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Xero
8.4
Zoho Books
Pay calculation
Xero
8.8
Zoho Books
Benefit plan administration
Xero
8.6
Zoho Books
Direct deposit files
Xero
8.9
Zoho Books
Salary revision and increment management
Xero
8.4
Zoho Books
Reimbursement management
Xero
7.1
Zoho Books

Customization

Xero
7.6
Zoho Books
5.6
API for custom integration
Xero
7.4
Zoho Books
5.6
Plug-ins
Xero
7.8
Zoho Books

Security

Xero
8.3
Zoho Books
6.6
Single sign-on capability
Xero
8.3
Zoho Books
7.4
Role-based user permissions
Xero
8.4
Zoho Books
5.7

Reporting & Analytics

Xero
8.0
Zoho Books
8.0
Dashboards
Xero
8.0
Zoho Books
6.8
Standard reports
Xero
8.5
Zoho Books
8.1
Custom reports
Xero
7.6
Zoho Books
9.0

General Ledger and Configurable Accounting

Xero
8.1
Zoho Books
6.5
Accounts payable
Xero
8.6
Zoho Books
7.0
Accounts receivable
Xero
8.7
Zoho Books
7.0
Cash management
Xero
8.3
Zoho Books
6.2
Bank reconciliation
Xero
8.8
Zoho Books
6.4
Expense management
Xero
8.2
Zoho Books
6.6
Time tracking
Xero
6.9
Zoho Books
6.0
Fixed asset management
Xero
7.3
Zoho Books
Multi-currency support
Xero
7.9
Zoho Books
7.1
Multi-division support
Xero
6.8
Zoho Books
Regulations compliance
Xero
8.5
Zoho Books
6.0
Electronic tax filing
Xero
8.7
Zoho Books
Self-service portal
Xero
8.2
Zoho Books
6.6
Global Financial Support
Xero
7.3
Zoho Books
Primary and Secondary Ledgers
Xero
8.5
Zoho Books
Intercompany Accounting
Xero
7.4
Zoho Books
Localizations
Xero
8.5
Zoho Books
Journals and Reconciliations
Xero
8.9
Zoho Books
Enterprise Accounting
Xero
7.7
Zoho Books
Configurable Accounting
Xero
8.5
Zoho Books
Centralized Rules Framework
Xero
7.6
Zoho Books
Standardized Processes
Xero
8.0
Zoho Books

Inventory Management

Xero
5.9
Zoho Books
6.4
Inventory tracking
Xero
6.0
Zoho Books
6.5
Automatic reordering
Xero
4.9
Zoho Books
6.4
Location management
Xero
7.4
Zoho Books
Manufacturing module
Xero
5.4
Zoho Books

Order Management

Xero
7.9
Zoho Books
6.4
Pricing
Xero
7.6
Zoho Books
5.8
Order entry
Xero
7.7
Zoho Books
6.7
Credit card processing
Xero
8.9
Zoho Books
6.6
Cost of goods sold
Xero
8.3
Zoho Books
6.5
Order Orchestration
Xero
7.0
Zoho Books
End-to-end order visibility
Xero
7.9
Zoho Books
Order exception Resolution
Xero
7.5
Zoho Books

Pros

Xero

  • Easy to set-up/use. It took me only 15-minutes for the initial set-up.
  • Provide necessary integration with other applications we use. We integrate Xero with Expensify and JustWorks.
  • Cost-effective and therefore much cheaper than other plans out there.
  • Real-time link with our bank, which provides real-time account balances of what's in our bank account.
  • Standard reports already built-in.
Anonymous | TrustRadius Reviewer

Zoho Books

  • Zoho Books invoicing and receipting features are second to none. We find it easy to quickly invoice clients and add items to their bills and also for our own receipting internally.
  • The accounting features are great for our accounting team to be able to see where we are financially and how the business is doing.
  • The ability to add contacts and run a mini CRM channel with clients within Zoho is invaluable. Since we use this in conjunction with our other CRM channels, it helps to have a centralized place to follow up and see through a sales funnel.
  • Zoho Books allows us to take payments from clients around the globe a feature we didn't have when we used another accounting system.
  • The pricing for Zoho Books is fairly reasonable for an SME organization which is a great for us as it pays itself back many times over every month.
Nathan Sichilongo | TrustRadius Reviewer

Cons

Xero

  • Overall it is a great platform and quite comprehensive for US based users.
  • However, if we focus on multinational companies that want to integrate the information of different companies in several countries within the same solution, we find the need to carry out reports outside the platform to provide the accounting structure and compliance necessary in countries outside the US.
Anonymous | TrustRadius Reviewer

Zoho Books

  • When converting to Zoho Books from another accounting software, this seemed a bit difficult but this process is never easy.
  • There are certain restrictions within modules (estimates/sales orders/invoices/payments) that make it difficult to edit transactions. In many ways this is good, but different from what we have experienced with other accounting software solutions.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Xero

Xero 2.1
Based on 26 answers
In addition to the matters covered in this review, my reason for renewing this product is that Xero's functionality and the constant updates that the company provides, makes the software even more business friendly. The software therefore builds a brand loyalty among customers.
Sarang Mandke | TrustRadius Reviewer

Zoho Books

No score
No answers yet
No answers on this topic

Usability

Xero

Xero 9.0
Based on 50 answers
Xero has a very clean design and a pleasant, easy-to-navigate GUI. It was immediately understandable how to reconcile book charges without a tutorial. Creating and sending invoices are fairly straight forward; and financial reports are easily customizable. Xero also has a support database that gives quick solutions to most issues.
Anonymous | TrustRadius Reviewer

Zoho Books

Zoho Books 7.2
Based on 4 answers
Some features lack of depth in its functionalities as they give the impression that they are incomplete or half-way developed, so it is necessary to optimize some features already present in the software so that it can provide maximum performance and provide a real value to the software. It should be noted that there is a steep in the learning curve when using Zoho Books especially if you are a user who comes from using another accounting software, so you will have to get used to its workflow and operation.
Markus Melton | TrustRadius Reviewer

Reliability and Availability

Xero

Xero 9.0
Based on 10 answers
We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.
Scott Scharf | TrustRadius Reviewer

Zoho Books

No score
No answers yet
No answers on this topic

Performance

Xero

Xero 10.0
Based on 8 answers
Pages generally load quickly, but it's a fairly common occurrence to have pages taking a bit longer than I'd like to load (as in, 4+ seconds). Occasionally I have to refresh a page to get it to work. Bank feed and integrations tend to be slow in general, but that could easily be due to API latency on the side of the other parties. Most of the time, though, the bank feeds refresh before I login so it's not a huge problem. Not necessarily good performance compared to a local app like QuickBooks desktop, but definitely good performance for a cloud application. Room for growth? yes.
Anonymous | TrustRadius Reviewer

Zoho Books

No score
No answers yet
No answers on this topic

Support Rating

Xero

Xero 4.4
Based on 19 answers
Support has always been responsive and quickly resolved any questions I have. The only reason I don't give full points is because there's no way to call for immediate help. I'm fine with this because I don't need it badly enough to pay for it
Dave Olsen | TrustRadius Reviewer

Zoho Books

Zoho Books 5.7
Based on 4 answers
The people are great. They follow the party line when working with us. There is clearly no intent to provide integration to the employee expenseThere is no intent to make the bank reconciliations system work in a manner consistent with US Accounting principles. There is no intent make the payroll system one that can easily cut a paycheck. Which brings up the fact that adjusting the printing on a check is very laborious and you only get close. You cannot get perfect
Mike James | TrustRadius Reviewer

Online Training

Xero

Xero 10.0
Based on 5 answers
All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
Scott Scharf | TrustRadius Reviewer

Zoho Books

No score
No answers yet
No answers on this topic

Implementation Rating

Xero

Xero 9.7
Based on 10 answers
If it can be done, time the implementation near a new fiscal year so you can start clean. Otherwise, you have to go back and do historical data from the beginning of the fiscal year, which can be brain draining.
Andre Yeu | TrustRadius Reviewer

Zoho Books

No score
No answers yet
No answers on this topic

Alternatives Considered

Xero

For the purpose of which we use Xero, I have not used any alternative systems. However, for certain aspects of it such as expense management, we decided to go with Webexpenses to replace the expense management features of Xero. This was because Xero lacked the automation, control and visibility we needed to correctly manage our company's expenses.
Anonymous | TrustRadius Reviewer

Zoho Books

We had a lot of problems with Exact Online, support-wise and price-wise. So Zoho Books wins on every point there. While Exact offers way more options, it tends to be really slow... and complex. Again Zoho Books wins. If you want an easy-to-use tool and not pay a lot of money, or if you are a small administration office with a few clients, this tool will be perfect for you.
Mike Koolwijk | TrustRadius Reviewer

Scalability

Xero

Xero 10.0
Based on 6 answers
Over 600 plus apps available for integration and easy to create standard charts of account and report templates to implement across multiple entities. Same pricing regardless of number of transactions or users. Real benefit is variety of integrated apps that allow you to automate processes and have functionality that 10 years ago was only available in ERP systems costing hundreds of thousands.
Anonymous | TrustRadius Reviewer

Zoho Books

No score
No answers yet
No answers on this topic

Return on Investment

Xero

  • Excellent positive impact on ROI - easy to use, saves time related to bookkeeping
  • Improved access to financial information - excellent reports
  • Improved bill payment time - can easily see what bills are due and the amounts
  • Improved accounts receivables collection time - can easily see when invoices are coming due
Nicola (Nicki) Morris | TrustRadius Reviewer

Zoho Books

  • Integration: Zoho Books offers out of the box integrations to extend the functionality and connect with the applications you love like MailChimp, Microsoft Outlook, PandaDoc, and Quickbooks, etc.
  • Flexibility makes Zoho Books great!
  • Since I can use forecast reports, I can create customizable sales forecast data from the dashboard to accurately measure revenue forecasts and establish sales quotas.
Cedric Haynes | TrustRadius Reviewer

Screenshots

Pricing Details

Xero

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Xero Editions & Modules

Edition
Early$111
Growing$321
Established$621
  1. per month
Additional Pricing Details

Zoho Books

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$15

Zoho Books Editions & Modules

Edition
Standard$151
Professional$401
Premium$601
Free$02
  1. Per Organization/Month, Billed Annually
  2. For businesses with turnover <50K USD per annum
Additional Pricing Details
Zoho Books is available for both monthly and yearly plans. Users who sign up for the annual plan get a discount.

Rating Summary

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