TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Zapier

    Score8.9 out of 10
    N/AThe Zapier Automation Platform designed to integrate data between web apps. It is scaled for small to mid-sized businesses, with a functional but limited free version of the program.

    $29.99

    per month 750 tasks per month

    Pricing
    Zapier
    Editions & Modules
    Starter
    $29.99
    per month 750 tasks per month
    Professional
    $73.50
    per month 2k tasks per month
    Team
    $103.50
    per month 2k tasks per month
    Company
    Contact Sales
    Offerings
    Pricing Offerings
    Zapier
    Free Trial
    No
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details33% discount for annual pricing.
    More Pricing Information
    Community Pulse
    Zapier
    Considered Both Products
    Zapier
    Chose Zapier
    No other solutions i experienced in our Automation workflow with current organization.
    Incentivized
    Chose Zapier
    Power Automate is great if you live exclusively in the Microsoft Dataverse. However, we have lots of apps that aren't fully represented - that's where Zapier shines. It has such great reach to so many other apps. Zapier is my go-to automation solution.
    Incentivized
    Chose Zapier
    Zapier is excellent when working with those tools because even though they have automation capabilities, they lack a lot of connection with different apps.
    Incentivized
    Chose Zapier
    We selected Zapier because of its reputation. That was a mistake. There are many other platforms that do the same job for considerably less money.
    Incentivized
    Chose Zapier
    I personally chose it for the wide variety of integrations it has. I can connect to any app I need to use. Also, they are always adding new ones. The ease of use is an important factor for me and its simple and fast interface. For the use that I give it, it seems to me that the …
    Incentivized
    Chose Zapier
    Zapier is pretty much easier to use unlike other paid CRM tools available in the market. Its intuitive user interface and free trial make it easier to switch to it. Its free plan of 100 tasks per month also helps small businesses who can't afford to buy high-price tools.
    Incentivized
    Chose Zapier
    In case of IFTTT at the very begining you could use any of them to solve the same problem but with the time IFTTT became more hardware automation and Zapier more software services automation so eventually I end up moving 100% to Zapier and I still think IFTTT has its own use …
    Incentivized
    Chose Zapier
    Not sure
    Incentivized
    Chose Zapier
    We actually utilize both Integromat and Zapier at our company, for all the reasons detailed in this review. Though Zapier is excellent for simple client integrations, we often run into internal use cases that require complexity that Zapier cannot provide. Specifically working …
    Incentivized
    Chose Zapier
    Similar--free and paid accounts, both suitable for small businesses and sole proprietors. Similar apps also allow you to set up workflows so when a specific action is taken, a followup action is then taken. Works wonderfully and really helps save time on a day-to-day basis. It …
    Incentivized
    Chose Zapier
    Zapier fills in for some of the features that are missing from Google Forms. Using them both is the best option for us.
    Incentivized
    Chose Zapier
    Zapier is the best option for users with no coding experience, it has a very simple and welcoming interface that leads you directly to your goal. Also, there are useful articles and forums that help you navigate through the system. Also, there is great customer service in case …
    Incentivized
    Chose Zapier
    I’ve used the free version of Hootsuite. I think this program is a more robust program once you pay for its features. Zapier is still better as a free version. So if you are looking to round out your digital presence with little investment go with Zapier. If you’re trying to …
    Incentivized
    Chose Zapier
    • Zapier is a much more mature platform with much more software that you can integrate into and they add to their portfolio every month
    • Zapier has more functions for each software they connect
    • Zapier has their own services that are very useful
    Incentivized
    Chose Zapier
    Zapier seemed better positioned to do what we need to do from a business perspective. I may be wrong but IFTTT seemed more personal/home use.
    Incentivized
    Chose Zapier
    There is not really any other product out there that compares to Zapier. It is one of the best products for automation and it can be used with ease.
    Incentivized
    Chose Zapier
    I have only tried IFTTT several years ago and at that time Zapier had a much wider range of integrations available. I’m not aware of there are any competitors that are at the same level.
    Incentivized
    Chose Zapier
    I have used PieSync and Zapier was much easier to use for me.
    Incentivized
    Chose Zapier
    I am currently using Zapier and it became for us a must have tool that make us win a lot of time .
    Incentivized
    Chose Zapier
    We started out very quickly with Zapier, and it worked very well for us an organization, and have simply scaled on that specific platform. While we have used and tested some others, we decided at the end to stay with Zapier due to the extent of adoption across the …
    Incentivized
    Chose Zapier
    I've never had to find a program other than Zapier.
    Incentivized
    Chose Zapier
    Zapier is by far the best of any services like that I've seen. I really do recommend it to every small business I know!
    Incentivized
    Chose Zapier
    I found Zapier easier to use, and it had more integrations for the apps that I use.
    Incentivized
    Chose Zapier
    IFTTT is much more open and extensible but doesn't come with nearly the amount of pre-baked integrations and pre-built workflows that Zapier does. When we first used Zapier years ago, IFTTT was more of a hobbyist/tinkerer platform and not primarily aimed at the enterprise …
    Incentivized
    Chose Zapier
    Zapier is better but Tray had the ability to be more customizable.
    Incentivized
    Key User Insights
    Would buy again
    94%
    Would buy again
    47 Answers
    Delivers good value for the price
    92%
    Delivers good value for the price
    44 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    48 Answers
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    43 Answers
    Implementation went as expected
    98%
    Implementation went as expected
    46 Answers
    Features
    Zapier
    Cloud Data Integration
    Comparison of Cloud Data Integration features of Zapier
    Feature
    Zapier
    9.3
    107 Ratings
    14% above category average
    Pre-built connectors9.6103 Ratings
    Connector modification9.091 Ratings
    Support for real-time and batch integration8.389 Ratings
    Data quality services9.672 Ratings
    Data security features9.871 Ratings
    Monitoring console9.580 Ratings
    Best Alternatives
    Zapier
    Small Businesses
    Make
    Score9.3 out of 10
    Medium-sized Companies
    IBM App Connect
    Score9 out of 10
    Enterprises
    Workato
    Score9.3 out of 10
    All AlternativesView all alternatives
    User Ratings
    Zapier
    Likelihood to Recommend
    9.4
    (112 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    Usability
    9.7
    (11 ratings)
    Support Rating
    1.0
    (10 ratings)
    User Testimonials
    Zapier
    Likelihood to Recommend
    Zapier
    If you have processes that are now managed and controlled using a spreadsheet, Zapier will give you a lot more control over what is happening and will help you increase productivity by eliminating simple steps such as sending emails and sharing information with your colleagues. It frees time for very transactional activities.
    Incentivized
    Read full review
    Pros
    Zapier
    • Ease of use - multiple people in the organization can set up and run Zaps per their specific use cases without much training.
    • Connectivity - Zapier is able to connect to multiple applications we use on a regular basis.
    • Functionality - Zapier provides embedded functionality within the app itself (email, data conversion), but also appropriate triggers and actions for apps it connects to.
    • Versatile - Zapier can execute complicated and simple tasks and thus has many use cases.
    Incentivized
    Read full review
    Cons
    Zapier
    • Being able to turn off one leg of a Zap without having to delete it or turn the whole Zap off
    • Not all fields populate when using certain aspects of Salesforce, but that could be an SF issue
    • Communication when support is actually needed basically doesn't happen
    Incentivized
    Read full review
    Likelihood to Renew
    Zapier
    Zapier is now very much an integral part of our business and we could not operate without it!
    Incentivized
    Read full review
    Usability
    Zapier
    The interface is very user-friendly, and there are also many tools to help a brand-new user get started. For example, you can put your Zap idea into the AI bot, and it will basically build a shell of your Zap to get started on. The format for each step within a Zap is also very helpful (set up the connection/app, set up the fields/details, then test).
    Incentivized
    Read full review
    Support Rating
    Zapier
    Before we purchased Zapier, I contacted support and asked them if Zapier could support my intended workflow (this is actually a selection on their support form - awesome). Within 2 hours, I was contacted by a support team member who seemed sure it would work, but granted me premium access for 2 weeks to try it out for myself. Sure enough, it did! Ever since then, support has replied rapidly to any problems I have experienced and answered my questions within a few sentences.
    Incentivized
    Read full review
    Alternatives Considered
    Zapier
    We actually utilize both Integromat and Zapier at our company, for all the reasons detailed in this review. Though Zapier is excellent for simple client integrations, we often run into internal use cases that require complexity that Zapier cannot provide. Specifically working with API calls (not just webhooks), complex multi-step integrations with Routing/parsing/etc, and large volume integrations. Integromat is perfect for these use cases, but doesn’t provide the simplicity and account scalability that Zapier offers.
    Incentivized
    Read full review
    Return on Investment
    Zapier
    • It has saved me the money in hiring an administrative assistant
    • It also saved me the time it took to do these tasks
    • It also allowed me to automate things that increased my lead generation
    • It also allowed me to automate several processes
    Incentivized
    Read full review
    ScreenShots