Otter.ai vs. zeroheight

Terrible customer service. I nearly cancelled my account due to errors in billing and no communication. First, Otter.ai began sending out invites to anyone in my organization without my permission, approval or knowledge. The next thing I know, I'm being billed for two people I do not even know. They were within my company, but still. I contacted Otter.ai the only way you can, which is by creating a response from within your account log in. I reached out twice and NEVER received an acknowledgement. However, the two other accounts were credited back, but no response about that either. No apology, nothing. I probably will not renew and will find another similar company with better customer service.

Incentivized

For creating and maintaining a component library, it is a fantastic tool that creates an interface between Developers, UX Engineers and Designers. It is easy to get both general information about a component, but also incredibly detailed information when looking at the component on a pixel-level, where information on paddings, margins, colors, fonts etc. can be easily accessed.

Incentivized

• Quick detailed notes immediately following meeting
• Templates to help format the notes based on meeting type
• Write comprehensive post meeting follow up emails

Incentivized

• showcasing components and other topics
• ease of seeing detailed information on components (colors, paddings, sizes etc.)
• ease of finding information
• possibility of going to previous versions of the design guideline

Incentivized

• We don't have the option of creating SRT files for subtitling videos
• We are on the free plan so we are limited to only three uploads

Incentivized

• when opening a component image (which opens a new page where the detailed information like paddings and colors are shown), the zoom can only be done by buttons, I'd prefer to be able to use my mouse scroll and for vertical / horizontal scrolling to do ctrl+scroll or ctrl+shift+scroll or something like that

Incentivized

Perfect for the purpose

Incentivized

Trint was more difficult to use and would not easily upload my audio recording. In contrast, however, Otter.ai was much more user friendly and easily uploaded my audio transcript. If you are looking for an audio transcription service that doesn't require a complex knowledge of software like this, then I would heartily recommend Otter.ai over Trint!

Incentivized

I have used and still use Sketch and Zeplin too, but they serve other purposes for us. Sketch is used to design the components themselves and they are then exported to Zeroheight where they are showcased and enriched with textual information. Zeplin is used to design application pages, and again the components are exported to Zeplin from Sketch. But Zeroheight is mainly used for the development of the components themselves as well as a documentation for our design guideline in general. It is also used by us for design tokens and patterns, as well as other information on the design guideline, so if someone wants to understand the "why" of a design decision, the explanation can be usually found in Zeroheight too.

Incentivized

• Cheap for a business cost
• High cost for the feature set - Would like to see more features.
• Overall helpful for important conversations and meeting notes.

Incentivized

• increased quality, as less misunderstandings or communication problems occur
• increased speed of development, as it is a single source of truth for us. The developer can rely on the information in Zeroheight being correct so that he doesn't have to iterate his code again and again.

Incentivized