| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Twilio Zipwhip (discontinued) | Score8.1 out of 10 | N/A | Zipwhip, a texting-for-businesses application for two-way text between a company and its customers, was acquired by Twilio, and discontinued. | $19 per month |
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| Considered Both Products | Chose Twilio Zipwhip (discontinued) I have not evaluated any other company I switched to Textellent The best option around Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Twilio Zipwhip (discontinued) MyCase previously didn't have texting (it does now). When we chose Zipwhip, there was nothing out there at the time that compared to it. We selected Zipwhip because it was a low-cost and easy-to-use add-on to our tech stack that allowed us to communicate quickly with people, … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Twilio Zipwhip (discontinued) We used DYL prior to getting Zipwhip but DYL is more expensive and is not integrated with our CRM. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Twilio Zipwhip (discontinued) While we still use Dialpad for calls since Zipwhip does not support calls, Dialpad gave us far less visibility into employee communications. We were always spending a lot of time discussing something that an employee said to another user without having the full context of the … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Twilio Zipwhip (discontinued) We hadn't really looked at other services before choosing Zipwhip as there were not a lot of test-to-landline companies when we began looking. The price was right and the customer service was amazing. It was easy to learn the software and to onboard our entire team. When we … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Twilio Zipwhip (discontinued) We mainly use EZ Texting to bulk text when needed and we use Dialpad for our 1 on 1 communications via text now. Our voice is through Dialpad so it is a lot more efficient for agents to be in one place for all manners of communication. EZ Texting allows us to bulk text where … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |
| Would buy again | |
78% Would buy again 7 Answers | |
| Delivers good value for the price | |
88% Delivers good value for the price 7 Answers | |
| Happy with the feature set | |
78% Happy with the feature set 7 Answers | |
| Lived up to sales and marketing promises | |
71% Lived up to sales and marketing promises 5 Answers | |
| Implementation went as expected | |
100% Implementation went as expected 8 Answers | |
| Twilio Zipwhip (discontinued) | |
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| Small Businesses |  EZ Texting Score9.1 out of 10 |
| Medium-sized Companies | EZ Texting Score9.1 out of 10 |
| Enterprises |  Airship Score9.1 out of 10 |
| All Alternatives | View all alternatives |
| Twilio Zipwhip (discontinued) | |
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| Likelihood to Recommend | 4.5 |
| Usability | 8.0 |
| Support Rating | 1.4 |
| Twilio Zipwhip (discontinued) | |
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