Overall Satisfaction with Zipwhip
My team uses Zipwhip to communicate with employees that we onboard as a group. As my team onboards multiple employees at a time, we used to run into difficulties when we used singular phone lines for employee communications. We would have to constantly relay what the employee said to our team to keep everyone informed, which brought about a lot of duplicate work. Zipwhip allows us to use one number that the entire team can use and view all communications.
- Mass text option
- Easy naming of contact numbers
- One thread that multiple users can see
- Would love to be able to make calls using Zipwhip
- Other communications like missed/completed calls and voicemails could show up on contact thread
- Occasional login issues
- Conversation view grouped by contact
- Mass text function
- Templates
- Less confusing worker experience for our customers
- Less back and forth communication
- Less need for documentation about things communicated over text
- Dialpad Talk and 3CX
While we still use Dialpad for calls since Zipwhip does not support calls, Dialpad gave us far less visibility into employee communications. We were always spending a lot of time discussing something that an employee said to another user without having the full context of the conversation to look at. At times it led to duplicate information being sent to the employee which translated to a poor onboarding experience.
Do you think Twilio Zipwhip (discontinued) delivers good value for the price?
Not sure
Are you happy with Twilio Zipwhip (discontinued)'s feature set?
Yes
Did Twilio Zipwhip (discontinued) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Twilio Zipwhip (discontinued) go as expected?
I wasn't involved with the implementation phase
Would you buy Twilio Zipwhip (discontinued) again?
Yes