Love the visibility that Zipwhip offers
February 25, 2022

Love the visibility that Zipwhip offers

Mallory Fuller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zipwhip

My team uses Zipwhip to communicate with employees that we onboard as a group. As my team onboards multiple employees at a time, we used to run into difficulties when we used singular phone lines for employee communications. We would have to constantly relay what the employee said to our team to keep everyone informed, which brought about a lot of duplicate work. Zipwhip allows us to use one number that the entire team can use and view all communications.
  • Mass text option
  • Easy naming of contact numbers
  • One thread that multiple users can see
  • Would love to be able to make calls using Zipwhip
  • Other communications like missed/completed calls and voicemails could show up on contact thread
  • Occasional login issues
  • Conversation view grouped by contact
  • Mass text function
  • Templates
  • Less confusing worker experience for our customers
  • Less back and forth communication
  • Less need for documentation about things communicated over text
While we still use Dialpad for calls since Zipwhip does not support calls, Dialpad gave us far less visibility into employee communications. We were always spending a lot of time discussing something that an employee said to another user without having the full context of the conversation to look at. At times it led to duplicate information being sent to the employee which translated to a poor onboarding experience.

Do you think Twilio Zipwhip (discontinued) delivers good value for the price?

Not sure

Are you happy with Twilio Zipwhip (discontinued)'s feature set?

Yes

Did Twilio Zipwhip (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Twilio Zipwhip (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy Twilio Zipwhip (discontinued) again?

Yes

Zipwhip is very useful for group communications, especially when the group is focused on customer service and satisfaction. Zipwhip allows for streamlined communication with users that makes for an easier and professional customer experience. If the experience relies heavily on phone calls as opposed to text messages, Zipwhip would be less appropriate.