An application that has continued to lose value
Overall Satisfaction with Zipwhip
We currently only use Zipwhip within two departments. One that uses it to outbound text customers once they sign up for a tour automatically, which is a nice feature and one for inbound texts to a toll-free number. The department that uses it for automatic texting also uses it for conversations with their college-age customers who prefer that method of communication.
Pros
- API to allow triggered text messaging.
- Tied to a direct phone number that people can also call.
- Easy to track a conversation in a thread.
Cons
- Very painful customer service and account management. We originally used this throughout the whole organization, but due to issues with their account management and service, we moved most away from it.
- Overpriced for what it offers when other services offer both text and voice for a lower cost
- Mobile app and desktop app did not always received texts in real time.
- They out of the blue raised the price 300% on us that negatively impacted the budget we had planned out for the year.
- Initially it did help increase contact rates.
- Time consuming and hard to manage.
- EZ Texting and Dialpad
We mainly use EZ Texting to bulk text when needed and we use Dialpad for our 1 on 1 communications via text now. Our voice is through Dialpad so it is a lot more efficient for agents to be in one place for all manners of communication. EZ Texting allows us to bulk text where Zipwhip did not allow us to do that
Do you think Twilio Zipwhip (discontinued) delivers good value for the price?
No
Are you happy with Twilio Zipwhip (discontinued)'s feature set?
No
Did Twilio Zipwhip (discontinued) live up to sales and marketing promises?
No
Did implementation of Twilio Zipwhip (discontinued) go as expected?
Yes
Would you buy Twilio Zipwhip (discontinued) again?
No
Comments
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