Item: Twilio Zipwhip (discontinued)
Rating: 8
Author: Verified User

Overall Satisfaction with Zipwhip

Use Cases and Deployment Scope

We use Zipwhip to correspond with our Season Ticket Members and new prospects. Our Fan Services Reps will reach out to their clients to deliver information through that platform. Most frequently, we use it for information that can be delivered quickly and is generally pretty brief. We’ll use email or phone for more in-depth info.

Pros and Cons

Pros

Plugs into Salesforce
Allows you to use current phone number
Easy correspondence with clients

Cons

Platform is being sold and is going away
No opportunity to continue with platform after this year
Mass texting

Most Important Features

Plug into Salesforce
Texting
Using your phone number

Return on Investment

More touchpoints to clients
Clients are happier
Our retention has gotten better

Alternatives Considered

AliveChat

Zipwhip is just a little bit more user-friendly than AliveChat because it allows you to text people on more scale. AliveChat has a great website chat function, but its texting platform is a little more clunky than Zipwhip. Zipwhip is a little more expensive but definitely the better product.

Key Insights

Do you think Twilio Zipwhip (discontinued) delivers good value for the price?

Yes

Are you happy with Twilio Zipwhip (discontinued)'s feature set?

Yes

Did Twilio Zipwhip (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Twilio Zipwhip (discontinued) go as expected?

Yes

Would you buy Twilio Zipwhip (discontinued) again?

Yes

Other Software Used

AliveChat, Salesloft, Kore Technologies

Likelihood to Recommend

Zipwhip is well suited for brief communication at scale. Our Fan services reps after close to 1,000 accounts, and this allows them to get out quick messages at scale. It is less appropriate for longer messages where email or a phone call is the better route to reach out.

Comments

Please log in to join the conversation

Texting Platform