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Texting Platform
February 22, 2022

Texting Platform

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zipwhip

We use Zipwhip to correspond with our Season Ticket Members and new prospects. Our Fan Services Reps will reach out to their clients to deliver information through that platform. Most frequently, we use it for information that can be delivered quickly and is generally pretty brief. We’ll use email or phone for more in-depth info.
  • Plugs into Salesforce
  • Allows you to use current phone number
  • Easy correspondence with clients
  • Platform is being sold and is going away
  • No opportunity to continue with platform after this year
  • Mass texting
  • Plug into Salesforce
  • Texting
  • Using your phone number
  • More touchpoints to clients
  • Clients are happier
  • Our retention has gotten better
Zipwhip is just a little bit more user-friendly than AliveChat because it allows you to text people on more scale. AliveChat has a great website chat function, but its texting platform is a little more clunky than Zipwhip. Zipwhip is a little more expensive but definitely the better product.

Do you think Twilio Zipwhip (discontinued) delivers good value for the price?

Yes

Are you happy with Twilio Zipwhip (discontinued)'s feature set?

Yes

Did Twilio Zipwhip (discontinued) live up to sales and marketing promises?

Yes

Did implementation of Twilio Zipwhip (discontinued) go as expected?

Yes

Would you buy Twilio Zipwhip (discontinued) again?

Yes

Zipwhip is well suited for brief communication at scale. Our Fan services reps after close to 1,000 accounts, and this allows them to get out quick messages at scale. It is less appropriate for longer messages where email or a phone call is the better route to reach out.