Likelihood to Recommend Zapier is perfect for simple integrations and setting up generally low-volume accounts that require very little configuration and maintenance. For a distributed structure where a client/outside party is responsible for billing, it’s easy to create an account, put them on a low-cost plan, configure a simple integration and teach them how to alter the setup. Its webhook-based setup is perfect for many simple use cases and there’s no reason to use a more complex or expensive solution.
However, if you have integrations that are increasingly complex (involve parsing, multiple non-linear steps, the integration of non-native APIs), significant in overall volume/data or require additional features (time delays for API limits), Zapier likely isn’t your best choice. Other integration platforms offer higher levels of customization and capability, though they’re typically significantly more complex and expensive.
Read full review Zoho Flow helps us greatly in connecting other Zoho apps. We use Flow to connect
Zoho Creator with
Zoho Books so an invoice is created when a record is entered into
Zoho Creator . We use Zoho Flow when certain fields containing data in Zoho CRM to send that data over to the
Zoho Creator record. We use it to add a contact from the
Zoho Creator record to a list in
Zoho Campaigns . Zoho Flow has proved very worthwhile.
Read full review Pros Ease of use - multiple people in the organization can set up and run Zaps per their specific use cases without much training. Connectivity - Zapier is able to connect to multiple applications we use on a regular basis. Functionality - Zapier provides embedded functionality within the app itself (email, data conversion), but also appropriate triggers and actions for apps it connects to. Versatile - Zapier can execute complicated and simple tasks and thus has many use cases. Read full review Works with all other Zoho apps to connect them together and share data User interface and dashboard are nice. Gives you a detailed look into flow history and/or audit of your flows The ability to set logic responses and incorporate custom functions makes the app even more powerful Read full review Cons Being able to turn off one leg of a Zap without having to delete it or turn the whole Zap off Not all fields populate when using certain aspects of Salesforce, but that could be an SF issue Communication when support is actually needed basically doesn't happen Read full review A deeper resources section, with more "how-to" videos More user functionality to tell you when an app fails, and not just after failing 3 or 5 times in a row. Maybe add some scenario flows connecting two apps with examples of how the flow works and benefits a user. Read full review Likelihood to Renew Zapier is now very much an integral part of our business and we could not operate without it!
Read full review Usability Zapier is very user-friendly. They walk you through each step of the zap-building process in an orderly and easy to understand way. Each step of the zap is tested before moving onto the next step. For simple zaps, you can have them up and running within minutes. For more complicated zaps, it may take some experimentation, but Zapier is there to help you troubleshoot.
Read full review Support Rating Before we purchased Zapier, I contacted support and asked them if Zapier could support my intended workflow (this is actually a selection on their support form - awesome). Within 2 hours, I was contacted by a support team member who seemed sure it would work, but granted me premium access for 2 weeks to try it out for myself. Sure enough, it did! Ever since then, support has replied rapidly to any problems I have experienced and answered my questions within a few sentences.
Read full review I've reached out to the support team several times with assistance requests in Zoho Flow. Each time the team has answered my questions promptly and accurately. And because we are mainly integrating other Zoho apps their teams are perfectly positioned to solve our problems.
Read full review Alternatives Considered Zapier is a much more mature platform with much more software that you can integrate into and they add to their portfolio every month Zapier has more functions for each software they connect Zapier has their own services that are very useful They have so many existing work flows that you can easily add Read full review I've used
Zapier and both programs are similar.
Zapier has deeper integrations or more apps to integrate with but considering Flow's association with other Zoho apps this does it for us!
Read full review Return on Investment It saves us hours of time every week being able to connect services automatically. It enables automations to happen that would not otherwise be possible at all. It allows us to choose other software for specific purposes without the limitations of only the built-in connectivity. Read full review It's part of our Zoho One package, so it's hard to comment on this one. Assuming we did pay full price, I would say the ROI would be justified. For our example of sending invoices to Books from Creator saves us a great deal of time. It takes a bit of time to configure each Flow but once you get the hang of it the flows really do save time and ensure data quality. Read full review ScreenShots