Fortinet FortiGate vs. Zscaler Internet Access

We reviewed many different vendors product offerings, we found the Fortinet FortiGate to best fit our needs. We upgraded from a previous firewall, the migration was a fairly easy process. We were also able to consolidate multiple firewalls into one unit using vdoms. It's been helpful to have one pain of glass, one support contract and easy to work with support. These firewalls are feature rich which is great, but the support contracts are expensive.

Incentivized

It has been pretty great in our deployment; the ability to send specific messages to users, or to isolate with a banner, has given us more control without blunt "this was blocked for this reason" landing pages. We have a lot of YouTube use, and it's difficult to police the legitimate use from personal use. Because of this, the quotas have been an effective way to achieve traffic goals without getting in users' way.

Incentivized

• It is the most reliable NGFW that we have ever been touch with it.
• You can easily upgrade the firewall cluster firmware without user attention!!!
• User IDentity based feature is fantastic and intrusion prevention just works with least false-positive possible.
• Very reachfull and intuitive GUI, just love it

Incentivized

• Provides a secure VPN connection point for endpoint connectivity.
• Provides the VPN connectivity in a fast and reliable connection state.
• Very dependable, once connected the connection stays up and there's no fuss.
• Very good at letting you know when you are not authenticated.
• Very easy to authenticate and regain access when your session times out.

Incentivized

• When we switched to Fortinet Fortigate, it took some time getting used to and become familiar with the new interface. Being used to strictly command-line interfaces, a full GUI-based firewall was something brand new. Careful planning had to be done when creating rules to ensure we didn't miss anything. However, once we got used to the new GUI interface, going from one Fortinet product to another was simple, as Fortinet used the same interface for all of its devices.

Incentivized

• ZS CLI support to turn off ZIA and ZDX service specifically on mac.
• Better visibility into failed posture devices, including a timeline and the reason the posture failed (This is about the Zscaler mobile portal: Enrolled devices --> Failed posture devices).

Incentivized

Fortinet's products have kept improving with new software releases and they continue to deliver great value. Their support is also very good. I believe that as a small enterprise, their products have given us competitive advantage delivering features and functionality that enable us to innovate and do things better. They also continue to be a leader in the markets they serve.

Incentivized

While Zscaler Internet Access (ZIA) delivers critical value in cloud security and RBI compliance, I rate renewal likelihood 7/10 due to evolving needs versus platform limitations. Below is my rationale:

Key Gaps:

1. Advanced Threat Costs:

ZIA’s add-ons (e.g., Advanced DLP, Sandboxing) incur 35%+ cost premiums – straining budgets as transaction volumes (UPI/iMobile) grow 50% YoY.

2. API Banking Scalability:

ZIA’s API rate limits throttle real-time policy sync during UPI peaks (10K+ TPS), forcing workarounds for finacle integrations.

3. RBI Future-Proofing:

Limited native support for upcoming digital rupee (CBDC) security rules requires custom development, increasing compliance overhead.

Incentivized

The user interface shared among many simultaneous users is very easy to get around. With shared favorites among users, most tasks are easily bookmarked and can quickly be found and edited. Their strategy for web filter integration is easy to understand and manage as well. With some general direction, setup and maintenance were easy to do and easy to teach others in the organization to do as well.

Incentivized

The product is as expected. ZIA has been integrated and utilized as intended. Any modifications to rules in ZCC have been straightforward to implement. Although it has not been done yet, the segmentation for specific users is highly anticipated. The product received a 9, as no product is wholly perfect, but it has been great to use.

Incentivized

We had didn't any hardware failures at our two main office locations and upgraded our units last year after using them for about 5-6 years

Incentivized

Good performance and really good integration. We have integration with Microsoft AD.

Incentivized

There are often performance issues reported

Incentivized

We live in Turkey. Fortinet's Turkey office [dealt] constantly with us in our every problem or our experience. In addition, global support teams also supported every ticket we opened in every problem we encountered. They support innovative approaches and evaluate and offer solutions. In this context, they were very supportive of the problems we encountered in previous versions.

Zscaler's ZIA support is quick and knowledgable. They respond within 1-2 hours of you submitting your ticket. They are very thorough and are typically ready to jump on a live troubleshooting session. Our ZIA platform and how we use is it unique so at times tickets can be open for weeks but we alway get quality support compared to other unrelated product support in our enterprise

Incentivized

I received it a couple years afters use it and it was just to confirm my knowledge about the tool.

Incentivized

Make sure that you have the most current version of FortiOS. Make sure all Fortigates are on the same version

Incentivized

good the engineer give excellent support and eplanation

Incentivized

One of the biggest advantages over competitors that Fortinet FortiGate leverages well is its remote virtual private networks options. Licensing is included with Fortinet FortiGate units at no extra cost. We find that the telemetry is easier to compile and most importantly communicate with non technical members of staff. The Fortinet FortiGate unit is also extremely stable for long periods of time without showing signs of needing a reboot.

Incentivized

We keep using the other products, but for network traffic Zscaler Internet Access tends to be the best solution, although for Infoblox we are using their DNS solution, and for CrowdStrike, we are focusing on other items more related to EDR than network.

Incentivized

My environments are pretty small (less than 100 users per location) so no issues here.

Incentivized

• SD-WAN : Can't stress it further that we are very happy with this functionality and outcomes in the org. We have multiple WAN and MPLS links and traffic switching becomes an important in order to utilize the best performing line.
• QoS : We use QoS for almost all internet traffic, be it Web browsing by users, IOT segment, Application based traffic policy and VIP and normal user based bandwidth allocation.
• SSL and IPSec VPN, both features are fully used to it absolute capacity. IPSec tunnels with multiple sister companies across globe.

• I would say it has a very good ROI, as whenever someone can't access something, they submit a ticket to our network engineer, and within minutes, the site is safely added to ZIA with best-practice configurations. After seeing a little of the UI from the Zenith event, it seems very user-friendly to control these policies.

Incentivized