TrustRadius Top Rated Core HR for Enterprise and SMB 2015

Ceridian Dayforce HCM

Core HR Software

Software Profile & Review Summary

Ceridian was a public company descended from Control Data Corporation, but was taken private after acquisition in 2007 by two financial organizations. Ceridian acquired the Toronto-based Dayforce in 2012 marking a pivot from a service bureau to a cloud technology platform offering a single application on a single database and one source code. Dayforce has a strong legacy of workforce management, Core HR, payroll, and analytics. Ceridian has been expanding the platform with new recruiting, performance management, and compensation capabilities. In 2015, Ceridian introduced Dayforce Go, which offers a streamlined implementation process for SMBs.

Company Status: Private
2014 Revenue: $914m
Revenue Growth 2013-14: N/A
Customers: 100,000+ (entire company) *
Employees: ~5,000 (entire company)

Ceridian Dayforce HCM Customer Distribution

Ceridian Dayforce HCM Customer Distribution Pie Chart Source: (12) User reviews of Ceridian Dayforce HCM on TrustRadius

Aggregate User Ratings of Ceridian Dayforce HCM on TrustRadius

Source: (12) User reviews of Ceridian Dayforce HCM on TrustRadius
Rating Attribute Ceridian Dayforce HCM # of Reviewers Contributing to Rating Average Core HR Category Average
Likelihood to recommend 9.0 9 7.82
Likelihood to renew 9.2 6 7.19
Product usability 8.0 1 8.54
Product availability N/A N/A 9.00
Product performance N/A N/A 8.30
Support N/A N/A 8.88
In-person training N/A N/A 7.80
Online training N/A N/A 7.50
Implementation satisfaction N/A N/A 7.28

Summary of Ceridian Dayforce HCM Reviews

Source: (12) User reviews of Ceridian Dayforce HCM on TrustRadius
Ceridian Dayforce HCM Pros Ceridian Dayforce HCM Cons
Customer service
Many avenues for assistance including service delivery execs, account managers and support.
Customer support
Support team response times can be lengthy and team could be better trained.
Payroll processes
Streamlined and accurate payroll processes with excellent built-in security governing who has access to data.
Training is all instructor led. Some reviewers say they would like access to self-paced webinars, etc.
Note: The vendor says they do offer webinars.
Employee self-service
Self-service capability for time off requests, life changes, benefit elections, open enrollment etc. are very effective.
Calculation of complex benefits
One reviewer mentions this as a shortcoming is sometimes lacking.
Scheduled reports
Scheduled reports functionality is very useful for monthly processing.
Some users complain that standard reporting does not provide sufficient detail. New BI capabilities have gone some way to addressing this.
User Interface
Intuitive user interface for all levels of users.

Ceridian Response to Reviewer Feedback