TrustRadius Top Rated Core HR for Enterprise and SMB 2015


Core HR Software

Software Profile & Review Summary

David Duffield, former CEO of PeopleSoft, and Aneel Bhusri founded workday in March 2005. The company went public in 2012 and has a current market capitalization of $15 billion. The workday platform is fundamentally different to every other product in the category in that it is effectively an ERP platform with Financials in addition to Core HR functionality and talent management. It is a pure multi-tenant SaaS system and is a highly disruptive product in the large enterprise segment of the market and it has already made significant waves in the marketplace.

Company Status: Public
2014 Revenue: $469m*
Revenue Growth 2013-14: 71%*
Customers: 700
Employees: 3,900 est.

Workday Customer Distribution

Workday Customer Distribution Pie Chart Source: (30) User reviews of Workday on TrustRadius

Aggregate User Ratings of Workday on TrustRadius

Source: (30) User reviews of Workday on TrustRadius
Rating Attribute Workday # of Reviewers Contributing to Rating Average Core HR Category Average
Likelihood to recommend 8.3 24 7.82
Likelihood to renew 9.4 15 7.19
Product usability 8.7 9 8.54
Product availability 9.0 6 9.00
Product performance 9.3 4 8.30
Support 7.3 8 8.88
In-person training 7.8 6 7.80
Online training 8.0 6 7.50
Implementation satisfaction 6.8 8 7.28

Summary of Workday Reviews

Source: (30) User reviews of Workday on TrustRadius
Workday Pros Workday Cons
User interface
The UI is exceptionally intuitive and dynamic.
Reporting is complex and burdensome. Many smaller customers require technical consultants or IT support.
Organization charts
Organization chart mapping capabilities are presented in very visual, dynamic way.
Inadequate documentation on updates. Far less documentation that customers are used to with on-premise software.
Very frequent product enhancements for bug fixes and in response to customer requests.
Deployment/support are outsourced for smaller customers.
Pure multi-tenant SaaS system with high availability and few outages.
System Management
System management very difficult. Object-oriented database is fast but presents some challenges due to unfamiliarity.
Very strong mobile experience on iPad and iPhone.
Data import
Mass import tool very difficult to use.
Customer Support
Support team is responsive and knowledgeable.
Absence of an LMS is a major product gap.

Workday Response to Reviewer Feedback