ADP Workforce Now

Core HR Software

Software Profile & Review Summary

ADP is a very large public company with a broad range of human resource software offerings. The company that eventually became ADP was founded in 1949 as a manual payroll processing business. The company went public in 1961 and has grown to be one of the largest technology companies in the US with over 60,000 employees and annual revenue above $10 billion. Although primarily known as a payroll-processing vendor, the company provides a payroll and very broad range of HR software for all HR functions and for all company sizes.

ADP Workforce Now is designed for smaller customers with over 50 employees. The product is built on a single database and includes payroll, human resources administration, time and attendance, benefits administration and ACA compliance solutions, recruitment, performance management and compensation planning. It also includes a reporting tool.

Company Status: Public
2014 Revenue: $11billion + (entire company)
Revenue Growth 2013-14: 8%
Customers: 610,000 (entire company)
Employees: 52,000 (entire company)

ADP Workforce Now Customer Distribution

ADP Workforce Now Customer Distribution Pie Chart Source: (32) User reviews of ADP Workforce Now on TrustRadius

Aggregate User Ratings of ADP Workforce Now on TrustRadius

Source: (32) User reviews of ADP Workforce Now on TrustRadius
Rating Attribute ADP Workforce Now # of Reviewers Contributing to Rating Average Core HR Category Average
Likelihood to recommend 7.0 22 7.82
Likelihood to renew 6.5 18 7.19
Product usability 8.5 2 8.54
Product availability N/A N/A 9.00
Product performance N/A N/A 8.30
Support 6.3 4 8.88
In-person training N/A N/A 7.80
Online training 8.0 1 7.50
Implementation satisfaction 5.5 2 7.28

Summary of ADP Workforce Now Reviews

Source: (32) User reviews of ADP Workforce Now on TrustRadius
ADP Workforce Now Pros ADP Workforce Now Cons
Very easy to use with nicely formatted Excel output. (Note: This is the predominant, but not unanimous view).
Time and attendance
Time and attendance is difficult to set up correctly. Some users report bugs.
Self-service portal
Very easy for employees to change W-4's etc. Time-off requests also well handled.
Browser support
Some issues with support for new browser versions, particularly IE.
Customer Service
High quality customer service with knowledgeable teams, although little cross-function knowledge.
HR/Payroll separation
These two sides of the product are very independent with their own reports and support teams. It would be beneficial if they were more integrated.
Payroll/ Benefits
Very strong payroll and benefits features. This is the area where ADP excels with some reviewers reporting flawless performance.
Talent Management
Talent management capabilities are generally immature.

ADP Response to Reviewer Feedback