Name: 11Sight: One-click Inbound Video Calls and Customer Engagement Platform For Sales and Marketing
Uploaded: 2021-12-17T20:29:44.000Z
Duration: 2 min 12 s
Description: 11Sight: One-click Inbound Video Calls and Customer Engagement Platform For Sales and Marketing

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Mobile App Development

PHP Frameworks

Development

Learning Management

Online Proctoring Software

Education

Business Intelligence (BI)

Collaboration

Embedded Business Intelligence (BI)

Online Notary

Workflow

Enterprise

Accounting

Accounts Payable

Online Trading

Treasury Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

API Management

Cloud Migration

Cloud Storage

Configuration Management

Consulting and Advisory Services

Container Management

Custom Software Development Services

Data Center Virtualization

Data Warehouse

Distributed Denial of Service (DDoS) Protection

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

IoT Device Management

LAN Switches

Managed Private Cloud

Network Performance Monitoring

Sensitive Data Discovery

Technology Scouting Software

Unified Communications Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Landing Page

Market Intelligence

Marketing Automation

Press Release Management

Product Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Lead Generation

Point of Sale

Sales Enablement

Sales Performance Management

Sales

Cloud Infrastructure Entitlement Management

Security

Construction Workforce Management

Dental

Fleet Management

Geographic Information

ID Card

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Veeam ONE

Veeam Software

NAKIVO Backup & Replication

Nakivo Inc.

Twilio

Braze

SAP Service Cloud

LivePerson Conversation Cloud (LiveEngage)

LivePerson

Pega Customer Decision Hub

Pegasystems

Customer.io

Adobe Journey Optimizer

Adobe

Verint Messaging

Verint

Simplify360

Nextiva

### Video Conferencing Solutions
Users consistently highlight 11Sight's video conferencing solutions as a reliable and efficient tool for hosting virtual meetings and video calls. The platform's ability to provide high-quality video and easy integration options has garnered positive feedback from users across various industries. Additionally, the platform's features such as screen sharing, call recording, and chat functionality have been commended for enhancing the overall video conferencing experience.

### Virtual Meeting Tools
Users consistently praise 11Sight's virtual meeting tools for their simplicity and effectiveness in facilitating online collaboration. The ability to easily share meeting links without the need for additional downloads, coupled with the high-quality video and recording features, has garnered positive feedback from users. Additionally, the option to create multiple virtual meeting rooms and conference rooms to cater to different needs has been highlighted as a valuable asset by reviewers. Despite some limitations in room capacity, users find 11Sight's virtual meeting tools to be a reliable and cost-effective solution for conducting virtual meetings and conferences.

### Customer Communication Platforms
Users unanimously praise 11Sight's effortless connectivity features for clients and team members. The platform's ability to facilitate quick and easy connections with customers through simple link sharing is highly valued. Customers appreciate the convenience of being able to join meetings without the need for additional software downloads. Additionally, the high-quality video conferencing capabilities and the option to connect via various devices contribute to a positive user experience. The platform's effectiveness in enhancing communication with clients and team members is consistently highlighted by reviewers.

### User Experience and Interface Design
Users have varying opinions on 11Sight's user interface (UI) and user experience (UX) design based on the reviews provided. Some users find the current UI/UX to be intimidating and in need of simplification for better usability, while others appreciate the functionality and ease of use. There are mentions of the upcoming new UI/UX rollout in February 2022, indicating a positive anticipation for improvements in the overall user experience. Despite some criticisms about the outdated look of the UI and the need for enhancements, users acknowledge the potential of 11Sight in streamlining communication processes.

### Online Meeting Enhancements
Users consistently praise 11Sight's effortless connectivity through simple clicks and links in their reviews. The general sentiment is that the online meeting enhancements provided by 11Sight make it incredibly easy for both users and clients to initiate video calls and meetings without the need for any installations or registrations. The convenience of just clicking a link to connect with customers has been highlighted as a significant advantage, streamlining the communication process and ultimately improving customer satisfaction. Additionally, the ability to join meetings instantly with a single click, without the hassle of installing new software, has been well-received by users. The overall consensus is that 11Sight's online meeting enhancements play a key role in facilitating smooth and efficient communication with clients and customers.

### Real-time Collaboration Features
Users have consistently highlighted the ease of use and effectiveness of ElevenSight's real-time collaboration features, particularly emphasizing the convenience of sharing meeting links and connecting without the need for additional software downloads. The high video quality and intuitive interface have also been commended, making collaboration seamless and efficient for both users and clients. Additionally, the availability of mobile apps for iOS and Android has further enhanced the accessibility and flexibility of real-time communication through ElevenSight.

### Mobile Connectivity Options
Users consistently praise 11Sight's mobile app functionality. The mobile connectivity options offered by 11Sight are highly regarded for their ease of use and versatility. Users appreciate the ability to connect through mobile devices, desktops, and the cloud, providing a seamless experience across different platforms. Additionally, the option to schedule, host, or join HD video or audio group meetings directly from a browser or mobile device is seen as a valuable feature. Despite some initial challenges with the user interface, users find that the mobile connectivity options enhance their overall experience with 11Sight, allowing for efficient communication and collaboration.

### Installation and Download Alternatives
Users consistently praise 11Sight's no-download feature, highlighting its ease of use and convenience. The ability to initiate video calls without the need for additional software installations is a key selling point for many users. They appreciate the simplicity of just sharing a link for others to join meetings, eliminating the hassle of downloads. This streamlined approach not only saves time but also enhances the overall user experience. The positive feedback regarding the installation and download alternatives of 11Sight underscores its effectiveness in meeting users' needs efficiently and effectively.

### Video and Audio Quality Features
Users consistently praise 11Sight for its exceptional video and audio quality features across various reviews. The general consensus among reviewers is that 11Sight offers high-quality video reception, with many users highlighting the outstanding clarity and sharpness of the video calls. Additionally, users appreciate the ease of use and the ability to conduct meetings without the need for additional software downloads. The platform's audio quality is also commended, with users noting clear sound transmission during calls. In summary, 11Sight's video and audio quality features seem to be a standout aspect of the platform, contributing to a positive user experience.

### Remote Team Connectivity
Users express frustration with the current process of saving remote photos individually, highlighting a need for a more efficient method. While some users appreciate the remote video call feature with the ability to capture remote photos, others feel that the lack of bulk saving functionality hinders their experience. Additionally, there are suggestions for potential enhancements such as incorporating remote control features similar to Zoom and TeamViewer. The sentiment regarding 11Sight's remote team connectivity capabilities appears to be mixed, with users seeking improvements in the ease of saving remote photos and additional functionalities for enhanced connectivity.

Based on user reviews, here are the three most common recommendations for 11sight:

1. Users recommend using 11sight as a one-click video meeting solution to increase customer satisfaction. This platform provides real-time, face-to-face communication, making it a great alternative to Zoom. It is secure and easy to use, making it particularly beneficial for new users of video conferencing.

2. Users suggest considering 11sight if you require web calls and conferences. They highlight that this tool offers all the necessary functionality needed for successful conferences. Whether you need to generate sales or improve customer satisfaction, 11sight is recommended as a reliable choice.

3. Users also recommend vMeet as an alternate method of video conferencing on the go. While they appreciate the benefits of 11sight, some users believe that vMeet provides a convenient solution for video conferencing needs when on the move.

Overall, reviewers praise 11sight for its reliability, ease of use, and ability to enhance customer satisfaction through real-time communication.

11Sight solves multiple business problems for its users. One of the most significant benefits is providing a fast and easy way for businesses to connect with clients and potential customers. With the direct call feature on their website, businesses can engage in direct communication with their customers, answering questions and alleviating any concerns they may have. This leads to increased customer satisfaction and loyalty.

Another business problem that 11Sight solves is the need for a reliable web conferencing tool. Users can quickly invite clients and customers to meetings with a single click, without the need to install new software or navigate complicated interfaces. The product includes all the features needed in today's business environment, such as whiteboarding, hand raising, and one-click join, making it ideal for remote teams collaborating on projects. In addition, 11Sight integrates well with other tools like Outlook, Google Apps, and Salesforce, making it an all-in-one solution for managing meetings and client calls.

Ease of Use: Users find 11Sight to be an easy-to-use platform, with some describing it as standalone without the need for other apps like FaceTime, WhatsApp, or Zoom. Many reviewers appreciate that there is no need to download any app to use the platform. The product's ease of use and streamlined virtual conferencing process has been a valuable addition to businesses and personal needs.

Flexibility: The ability to use the same setup regardless of the device of the caller is valuable to users who appreciate the versatility of 11Sight. Some reviewers state that they can connect through mobile, desktop, and cloud seamlessly using this platform. Additionally, users find ElevenSight an intuitive platform with maximum space being spent on video elements while having minimalistic chat and screen sharing buttons.

Customer Support: Users appreciate the level of customer support from the 11Sight team which has been described as phenomenal. Several reviewers mention that their issues were resolved quickly by knowledgeable support staff members. This feature is what users appreciate most about this enterprise-grade product that is robust and bullet-proof with many features packed into one solution.

Difficult Navigation: Some users found the user interface of 11Sight difficult to navigate as compared to other video conferencing software. 

Limited Recording Feature: According to one user, the call recording feature only allows for recording the entire call and cannot be started or stopped within the call.

Subpar UI/UX: Some users felt that the UI and UX of 11Sight could be improved, particularly in regards to customization options and branding.

Starter

Professional

Unlimited

Salesforce Sales Cloud

Text-Em-All, headquartered in Frisco, delivers personalized, informational, emergency mass text messages and phone calls, whether they’re going to five people or 50,000.

Credits

Monthly

Text-Em-All

11Sight

Customer Engagement

11Sight: One-click Inbound Video Calls and Customer Engagement Platform For Sales and Marketing

With 11Sight, your prospects can engage with you with one click from anywhere on the web.

Receive inbound video calls with qualified potential customers from any online channel with one click.

All it takes is ONE CLICK from anywhere on the web! All calls are end-to-end encrypted! 🔐

ONE CLICK on a Linkedin post, on a Facebook comment, email marketing, from a website, or any online channel… That’s because we have reduced the digital identity to a URL. For example, our sales line is https://11sight.com/sales. 🖱🖱

On your end, you can select which team member is answering the call, the system can ring multiple team members at the same time, and you can answer calls on any browser or device. The result is an instant, person-to-person video conversation on the customer’s terms. No sign-ups, no downloads, and no appointments required. 👍

Questions? Call us now https://11sight.com/sales 🚀

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Customer Engagement Platforms

11Sight

Overview

What is 11Sight?