TrustRadius Insights
11Sight solves multiple business problems for its users. One of the most significant benefits is providing a fast and easy way for …
Starting at $19 per month per user
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What is 11Sight?
11Sight, from the company of the same name in San Francisco, California, connects customers to businesses via video, audio, or chat from anywhere on the web with one click.
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Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://11sight.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19 per month per user
Product Details
- About
- Tech Details
What is 11Sight?
11Sight, from the company of the same name in San Francisco, California, connects customers to businesses via video, audio, or chat from anywhere on the web with one click.
11Sight Video
11Sight: One-click Inbound Video Calls and Customer Engagement Platform For Sales and Marketing
11Sight Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
11Sight solves multiple business problems for its users. One of the most significant benefits is providing a fast and easy way for businesses to connect with clients and potential customers. With the direct call feature on their website, businesses can engage in direct communication with their customers, answering questions and alleviating any concerns they may have. This leads to increased customer satisfaction and loyalty.
Another business problem that 11Sight solves is the need for a reliable web conferencing tool. Users can quickly invite clients and customers to meetings with a single click, without the need to install new software or navigate complicated interfaces. The product includes all the features needed in today's business environment, such as whiteboarding, hand raising, and one-click join, making it ideal for remote teams collaborating on projects. In addition, 11Sight integrates well with other tools like Outlook, Google Apps, and Salesforce, making it an all-in-one solution for managing meetings and client calls.
Ease of Use: Users find 11Sight to be an easy-to-use platform, with some describing it as standalone without the need for other apps like FaceTime, WhatsApp, or Zoom. Many reviewers appreciate that there is no need to download any app to use the platform. The product's ease of use and streamlined virtual conferencing process has been a valuable addition to businesses and personal needs.
Flexibility: The ability to use the same setup regardless of the device of the caller is valuable to users who appreciate the versatility of 11Sight. Some reviewers state that they can connect through mobile, desktop, and cloud seamlessly using this platform. Additionally, users find ElevenSight an intuitive platform with maximum space being spent on video elements while having minimalistic chat and screen sharing buttons.
Customer Support: Users appreciate the level of customer support from the 11Sight team which has been described as phenomenal. Several reviewers mention that their issues were resolved quickly by knowledgeable support staff members. This feature is what users appreciate most about this enterprise-grade product that is robust and bullet-proof with many features packed into one solution.
Difficult Navigation: Some users found the user interface of 11Sight difficult to navigate as compared to other video conferencing software.
Limited Recording Feature: According to one user, the call recording feature only allows for recording the entire call and cannot be started or stopped within the call.
Subpar UI/UX: Some users felt that the UI and UX of 11Sight could be improved, particularly in regards to customization options and branding.
Based on user reviews, here are the three most common recommendations for 11sight:
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Users recommend using 11sight as a one-click video meeting solution to increase customer satisfaction. This platform provides real-time, face-to-face communication, making it a great alternative to Zoom. It is secure and easy to use, making it particularly beneficial for new users of video conferencing.
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Users suggest considering 11sight if you require web calls and conferences. They highlight that this tool offers all the necessary functionality needed for successful conferences. Whether you need to generate sales or improve customer satisfaction, 11sight is recommended as a reliable choice.
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Users also recommend vMeet as an alternate method of video conferencing on the go. While they appreciate the benefits of 11sight, some users believe that vMeet provides a convenient solution for video conferencing needs when on the move.
Overall, reviewers praise 11sight for its reliability, ease of use, and ability to enhance customer satisfaction through real-time communication.