TrustRadius: an HG Insights company

Adobe Commerce

Score8.1 out of 10

291 Reviews and Ratings

Learn More

What is Adobe Commerce?

Adobe Commerce delivers personalized shopping at scale. Delivered as Adobe Commerce as a Cloud Service (ACCS), it boosts conversion with an AI-powered storefront, built-in merchandising, and GenAI-driven content. ACCS supports rapid expansion through multi-site, multi-language, and multi-brand capabilities, handling millions of SKUs, complex catalogs, and custom pricing. Always-on SaaS innovation lowers total cost of ownership by removing upgrade overhead and minimizing maintenance.

Read more details.

Categories & Use Cases

Adobe Commerce Key Features

Learn about the best (and worst!) features Adobe Commerce has to offer, as determined by TrustRadius' reviewers.
Based on 291 ratings of Adobe Commerce's features
View all Adobe Commerce features

Top Performing Features

  • eCommerce security

    Security measures are in place to prevent a breach of sensitive payment information.

    Category average: 8.1

  • Order processing

    Includes tools or integrations for order processing.

    Category average: 8.2

  • Product catalog & listings

    Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.

    Category average: 8

Areas for Improvement

  • Personalized recommendations

    Display or recommend certain products depending on the customer’s identity or shopping/browsing history.

    Category average: 6.8

  • Bulk product upload

    Admins can upload products in bulk using spreadsheets.

    Category average: 7.5

  • Product variations

    Products with variations or configurable options are easy to list and easy to browse.

    Category average: 7.3

Who Buys & Uses Adobe Commerce

Adobe Commerce Reviews

What users are saying about Adobe Commerce.
View all Adobe Commerce reviews

Pros

  • High degree of platform flexibility and customization
  • Strong support for third-party integrations and APIs
  • Ability to manage multiple storefronts from a central location

Cons

  • High total cost of ownership (TCO) due to hosting and development
  • Challenging setup and complex user experience for internal teams
  • Difficulties with configuration and customization, especially for checkout

Adobe Commerce Flexibility

Incentivized
Mohammed Omar
Solution architecture at Seoudisupermarket (5001-10,000 employees)

Use Cases and Deployment Scope

I use Adobe Commerce to build scalable, customizable eCommerce platforms, including custom modules based on business needs with high availability. I focus on upgradability, maintainability, and simplicity, while handling complex shipping needs, large catalogs, high order volumes, and integrations, ensuring seamless customer experiences and long-term business growth.

Pros

  • Empowerment
  • Flexibility

Cons

  • Historical orders
  • Frontend

Return on Investment

  • The impact Adobe Commerce has on our organization's overall business objectives is Time to market

Usability

Alternatives Considered

WooCommerce and Shopify

Other Software Used

ChatGPT, PhpStorm, PyCharm

Commerce experience at Adobe Commerce

Incentivized
Dalila Grebovic-Fischer
Senior Manager in Corporate at EY Consulting GmbH (501-1000 employees)

Use Cases and Deployment Scope

In my opinion, Problems are always DATA.

Pros

  • modularity
  • performance
  • flexibility

Cons

  • In my opinion, there is room for improvement in Adobe Commerce with data management

Return on Investment

  • The impact Adobe Commerce has on our organization's overall business objectives depends on client

Usability

Alternatives Considered

Shopify

Easy to use and increases efficiency.

Incentivized
Verified User
Employee in Marketing (11-50 employees)

Use Cases and Deployment Scope

We use Adobe Commerce for basically all marketing materials. When we want high-quality, finished results, we turn to Adobe. We also use it to share files, share comments, and give feedback. Whether it's a social post or a contract review, Adobe tools are what we use in our daily work.

Pros

  • Easy reviews.
  • Exporting to any file format needed.
  • High Quality tools.
  • Great updates.

Cons

  • Better AI tools.
  • Better ways to collab across applications.
  • Price point.

Return on Investment

  • Great ROI.
  • Great for quick updates.
  • Efficiency is better.

Usability

Other Software Used

Adobe PhotoShop, Adobe After Effects, Adobe Illustrator CC

Adobe Commerce Review after 13 years of use

Incentivized
Verified User
Program Manager in Marketing (1001-5000 employees)

Use Cases and Deployment Scope

Adobe Commerce is our primary eCommerce software for our online storefronts. It addresses B2B2C selling, a variety of catalogs and product types.

Pros

  • Product catalog
  • Extensible
  • B2B functionality

Cons

  • AI support and AI search in particular need improvement to be considered
  • Front end performance
  • Support case SLA and resolution

Return on Investment

  • Updates can be expensive and time consuming to accomplish, sometimes with high opportunity cost
  • User B2B account features offer flexibility for multi-person customer teams
  • Support timelines for issue resolution and RCA is lacking

Usability

Alternatives Considered

Shopify Plus and BigCommerce

Other Software Used

ShipStation, ShipperHQ, Act-On Software

Product to manage your commerce needs

Incentivized
Verified User
Employee in Professional Services (201-500 employees)

Use Cases and Deployment Scope

My part is mostly related to solutioning & I take part in meetigs with business stakeholders and understand the requirements as well as challenges. Challenges like performance, scalability, SEO, GEO, expansion, headless etc and based on that I'll define suitable architecture by utlizing different products like ACCS, ACO or AC PAAS or AC On-prem.

Pros

  • Scalability
  • Performance
  • Expansion
  • Inventory

Cons

  • Adobe is taking feedback from business and consistantly solving problems like we have noted with earlier launch of Adobe Commerce Cloud PaaS & recent launch of ACCS & ACO products - Changed the whole game over here with new products

Return on Investment

  • Upfront development and licence cost - in case of migration or starting from scartch actual ROI may be visible after 2nd year or 3rd year
  • SEO, GEO & Performance results into higher conversion

Usability

Other Software Used

Adobe Experience Manager, Adobe Experience Platform, Adobe Journey Optimizer

Adobe Commerce Alternatives

Products similar to Adobe Commerce that may also meet your needs.
View all Adobe Commerce alternatives
Miva
CompareLearn more
BigCommerce
CompareLearn more
KalioCommerce
CompareLearn more
PrestaShop
CompareLearn more