Anywhere365

Anywhere365 is an enterprise dialogue management platform developed by Workstreampeople B.V. This solution aims to streamline and automate customer interactions across various channels, including voice, chat, email, and social media. According to the vendor, Anywhere365 caters to businesses of different sizes, from small enterprises to large corporations. It is utilized by professionals and industries such as contact center managers, customer service managers, IT managers, receptionists, healthcare providers, retailers, financial services companies, telecommunications firms, and educational institutions.

Key Features

Dialogue Intelligence for Power BI: Anywhere365 combines Microsoft's Power BI tool with its advanced data to create customizable dashboards and visualizations. Users can connect data from Anywhere365 with any data source in their organization, zoom in on specific information, and access comprehensive views of historic data.

No Code Dialogue Studio: Anywhere365's No Code Dialogue Studio allows users to design and program customer dialogue flows without the need for coding knowledge. Users can easily create communication flows, build voice bot and chat bot dialogues using a visual interface, and deploy them effortlessly.

Attendant Console for Microsoft Teams: Anywhere365 offers a user-friendly Reception Attendant Console specifically designed for Microsoft Teams. Users can transfer calls, take contact notes, set call-back reminders, manage queues, and integrate with calendars. The console provides a modern interface with customizable widgets and can be accessed from anywhere through a browser.

Attendant Console for Dialogue Cloud: Anywhere365 also offers a user-friendly Reception Attendant Console for the Dialogue Cloud. It provides features such as call transfers, contact notes, call-back reminders, queue management, and calendar integrations. The console has a modern interface with customizable widgets and is accessible through a browser.

WebAgent for ServiceNow: Anywhere365's WebAgent integrates with ServiceNow to enable the receipt and sending of calls, chats, emails, and video in the contact center. The WebAgent provides a comprehensive agent and supervisor experience in one client, offering features like customer recognition, queue overview, advanced timeline, wrap-up timer, reason code, and agenda.

WebAgent for Bullhorn: Anywhere365's WebAgent integrates with Bullhorn to facilitate tailored candidate communication based on Bullhorn CRM data. The WebAgent provides a complete agent and supervisor experience in one client, including features such as customer recognition, queue overview, advanced timeline, wrap-up timer, reason code, and agenda.

Legacy Replacement: Anywhere365 offers a cloud-based dialogue management solution that replaces legacy contact center systems. This transition eliminates the need for expensive hardware and infrastructure, providing businesses with advanced capabilities and future-proofing their contact center operations.

Business Innovation: Anywhere365 enables business innovation by incorporating bots, AI, and machine learning into the dialogue management process. By integrating chatbots and voicebots, businesses can automate simple customer interactions, freeing up agents' time for more complex inquiries. AI technology can provide instant responses, analyze customer sentiments, overcome language barriers, and enhance overall customer relationships.

CRM Productivity: Anywhere365 integrates with various CRM and back-office systems, including Microsoft Dynamics 365, Salesforce, Oracle, and TopDesk. This integration allows agents to access customer information directly from the dialogue management platform, enhancing productivity and personalization. By streamlining workflows and automating data entry, it reduces manual effort and ensures accurate and up-to-date customer data.

Communications Routing Effectiveness: Anywhere365 ensures efficient communications routing by distributing the right communication to the right person at the right time, regardless of location. Leveraging existing work equipment like Microsoft Teams and Skype for Business, Anywhere365 facilitates seamless collaboration and maximizes agent productivity. Real-time visibility through a wallboard allows monitoring of contact center activity and performance.