Apple Remote Desktop Reviews and Ratings

Use Cases and Deployment Scope

Endpoint Engineering and embedded IT Support personnel frequently use Apple Remote Desktop (ARD) to provide immediate remote assistance to end users. Although we use Jamf Pro (cloud) for overall maintenance of our macOS fleet, there are still times when Apple Remote Desktop is very useful for making live changes, or providing remote assistance to end users. It has been particularly useful in the case of student computing labs.

Likelihood to Recommend

I would rate this higher if I was confident that Apple is continuing to develop this utility. It has only received minor updates for quite a long time, and is not featured much in any of Apple's online material. It really is a useful utility, but it is starting to show its age and is fraying a bit around the edges in some respects. It could be very useful when integrated with the various MDM solutions (in our case, Jamf Pro) especially when an engineer needs to force something immediately and can't wait for a check-in, and also can't depend on the end user being able to (for instance) do a sudo jamf policy or sudo jamf recon.

Use Cases and Deployment Scope

Apple Remote Desktop helps me connect with my clients with ease. If there are problems or discussions that need to be conducted via Remote Desktop, this program is the most suitable. I have used it, especially during the pandemic, but also during times when traveling may not be as feasible, as well as when there is an urgent meeting that is taking place.

Likelihood to Recommend

Apple Remote Desktop is well suited for connectivity with clients and other staff members, who have been with you for a while. I might use with caution on clients or staff who have not yet developed rapport with the company as it may be confusing. I believe in person meetings might be more suitable

Use Cases and Deployment Scope

I use it to control Mac remotely. It allows me much more control over Zoom Remote or Microsoft Remote Desktop in automation. We have over 200 Mac laptops and the other remote software falls short. It would be nice to have an all-in-one solution but I do not believe it exists.

Likelihood to Recommend

Administering Apple products it is a must. It will work on Windows machines too using VLC protocol but it is not optimum. There is a time and place for a Mac-specific product. There just is not an all-in-one solution. If there was I would definitely try it.

Use Cases and Deployment Scope

I researched about a lot of software that could help me manage all the workstations in my office, and I came across Apple Remote Desktop. I have always had faith in the services offered by Apple and I definitely had to try this one out. I got a tutorial from an expert and I knew that I have to use it no matter what. The biggest problem it helped me solve is that I can now manage and administer the common issues from my own desk. I can run the periodic task of maintenance from the comfort of my office.

Likelihood to Recommend

Best Suited.

-> Running basic checks on different machines.

-> Sending out display messages for maintenance Breaks.

-> Screen sharing options for tutorial purposes.

Less Appropriate;

-> Installing simultaneous packages on multiple machines.

-> Slower processing time.

-> UI not so friendly

->

Use Cases and Deployment Scope

We use Apple Remote Desktop to remotely work on Mac Mini devices that we use for builds of iOS and MacOS applications we develop.

Likelihood to Recommend

Apple Remote Desktop is well suited for remote access of headless devices for short periods of time, in order to perform configurations or similar tasks. It is not so well suited for continuous work or work over WiFi.

Use Cases and Deployment Scope

Apple Remote Desktop works for us to manage all of our Apple computers on site. We can control screens, share files, run commands and manage the devices remotely. We use it for this basic functionality as an occasional alternative to other remote management products that we also run. Sometimes Apple Remote Desktop is the only software that can access the computer in a pinch.

Likelihood to Recommend

If you need local network remote access to Apple computers, Apple Remote Desktop is exceptional and inexpensive since it is a one-time cost. It will accomplish all you need it to. For remote offsite access you would be better to look for a different solution that doesn't require traversing the network firewall.

Use Cases and Deployment Scope

We use Apple Remote Desktop to connect to our MacOS end users on a regular basis to troubleshoot desktop support issues. The application is also used for software updates and remote viewing/control of an Apple machine.

Likelihood to Recommend

Connecting to our end user machine but logging in as the admin user to change printer settings without need to disturb work time.

Use Cases and Deployment Scope

We used this software to manage the mac desk desktop's in the entire company. It aided in support when the user was in front of the PC or when they left and needed to have remote work done.

Likelihood to Recommend

For the application I used ti for, it performed the job very well. It had its shortcomings (described in previous answer) that made it less fun to use - but overall it got the job done. It made managing Mac's easier remotely than a 3rd party software ever would.

Use Cases and Deployment Scope

We used to use ARD when we had Mac-based Zoom Room setups, but after changing our ZR environment, we only use ARD on a couple of dashboard setups in the org. It proved to be very helpful when it came to working on machines that don't have regular human interaction (we would use Zoom to do remote support when a human was on the other end).

Likelihood to Recommend

ARD is great when you're working with headless servers and machines that don't have an active user attached. Although there is a little bit of configuration needed on the endpoint side, when set up properly, things are seamless. When in the office and the end user can't come to the IT area, I always check if I can use ARD instead of Zoom for remote assistance

Use Cases and Deployment Scope

We use ARD for remote desktop for our Macbooks/iMac computers. We also use it for managing profiles and sending files between machines.

Likelihood to Recommend

I use the capabilities as they are built into the software and I have no need for any other functions.