Nondisruptive Access
December 08, 2022

Nondisruptive Access

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Apple Remote Desktop

We use Apple Remote Desktop to connect to our MacOS end users on a regular basis to troubleshoot desktop support issues. The application is also used for software updates and remote viewing/control of an Apple machine.
  • Ease of connection
  • Security
  • User interface
  • Recent update crashes often after long periods of inactivity
  • New MacOS disallows connection unless File Vault has been unlocked
  • Better support for MacOS users
  • Quick configuration changes without disrupting work
The Apple Remote Desktop application has a much faster connection once the computer has been properly configured.

Do you think Apple Remote Desktop delivers good value for the price?

Yes

Are you happy with Apple Remote Desktop's feature set?

Yes

Did Apple Remote Desktop live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Apple Remote Desktop go as expected?

I wasn't involved with the implementation phase

Would you buy Apple Remote Desktop again?

Yes

Connecting to our end user machine but logging in as the admin user to change printer settings without need to disturb work time.

Apple Remote Desktop Feature Ratings

Screen sharing
10
File transfer
Not Rated
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
5
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated