Item: Apple Remote Desktop
Rating: 8
Author: Kyle Bergeron

Use Cases and Deployment Scope

We used this software to manage the mac desk desktop's in the entire company. It aided in support when the user was in front of the PC or when they left and needed to have remote work done.

Pros and Cons

Remote Desktop Connection ability
Device status
Device monitoring via a console.

It would be nice for it to see devices across multiple subnets
the User Interface could use a facelift.

Return on Investment

I cannot answer that question, because I was not privy to that information.

For apple/mac products - hands down has the upper advantage when it comes to remote administration. It lacks in some areas that Datto and Kasyea have the upper hand on like some system monitoring. Overall, if I had multiple macs I needed to monitor and service, I would use Apple Remote Desktop to work with them.

Key Insights

Do you think Apple Remote Desktop delivers good value for the price?

Yes

Are you happy with Apple Remote Desktop's feature set?

Yes

Did Apple Remote Desktop live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Apple Remote Desktop go as expected?

I wasn't involved with the implementation phase

Would you buy Apple Remote Desktop again?

Yes

Other Software Used

TeamViewer, Datto RMM, Kaseya VSA

Likelihood to Recommend

For the application I used ti for, it performed the job very well. It had its shortcomings (described in previous answer) that made it less fun to use - but overall it got the job done. It made managing Mac's easier remotely than a 3rd party software ever would.

Apple Remote Desktop - Great for Mac Administration

Overall Satisfaction with Apple Remote Desktop