ARTrail

ARTrail is a comprehensive accounts receivable software designed specifically for call centers and collection agencies. This software solution aims to streamline and enhance the collections process for businesses of all sizes. According to the vendor, ARTrail provides a range of features that can improve efficiency and productivity in the collections industry.

Key Features

Client Portal: ARTrail offers a secure portal for clients to access and manage their accounts receivable information. Clients can easily view and download reports, invoices, and other relevant documents. The vendor states that the client portal also allows clients to submit and track disputes, communicate with the collection agency, and make payments.

Consumer Portal: ARTrail provides a dedicated portal for consumers to interact with the collection agency. Through this portal, consumers can conveniently access their account details, make payments, and communicate directly with the agency. The consumer portal also offers self-service options for consumers to update their contact information and preferences.

Credit Reporting: According to the vendor, ARTrail enables collection agencies to efficiently report consumer account information to credit bureaus. This feature aids in building credit histories and determining creditworthiness. The vendor claims that ARTrail ensures the accurate reporting of delinquent accounts and timely payment updates.

Data Integration: ARTrail seamlessly integrates with various data sources to gather and consolidate account information. This integration enables collection agencies to import and export data from external systems, ensuring real-time data synchronization and updates across multiple platforms.

Data Vendor Integration: ARTrail integrates with data vendors to access additional consumer information. The vendor claims that this integration enhances the agency's ability to locate debtors and gather relevant data for collections. It streamlines the process of retrieving and updating consumer information from external sources.

Dispute & Compliance: ARTrail provides tools and workflows to manage and resolve consumer disputes. According to the vendor, this feature ensures compliance with applicable regulations and industry standards. It tracks dispute resolution progress and maintains an audit trail for compliance purposes.

Document Management: ARTrail offers a centralized repository for storing and managing collection-related documents. This feature allows for easy document retrieval, organization, and sharing among agency staff and clients. The vendor states that it supports version control and document collaboration, enhancing productivity.

Legal Management: ARTrail simplifies the management of legal actions and proceedings related to collections. It tracks court dates, legal documents, and case statuses, providing a comprehensive overview of legal matters. According to the vendor, the software also includes tools for generating legal documents and managing attorney relationships.

Workflows: ARTrail automates and streamlines collection workflows and processes. It allows for the customization and configuration of workflows based on agency requirements. The vendor claims that this feature provides task management, notifications, and status tracking, improving efficiency and productivity.