TrustRadius: an HG Insights company
Authorize.net Logo

Authorize.net Reviews and Ratings

Rating: 8 out of 10
Score
8 out of 10

Community insights

TrustRadius Insights for Authorize.net are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Reliability and Established Company: Many users have found Authorize.Net to be a reliable and established payment processing company. They appreciate the high data encryption security provided by the platform, which ensures the safety of their customers' information.

Smooth Workflow for Payment Processing: Users value the smooth workflow offered by Authorize.Net for authorizing, capturing, voiding, and refunding charges. They can easily carry out these actions through API calls or via the online dashboard, making it convenient and efficient for their businesses.

Free Add-On Features: The free add-on features provided by Authorize.Net are highly valued by users. These include fraud prevention filters, a simple checkout system, subscription/recurring billing options, and customer information storage. Users appreciate that these features enhance convenience and improve the overall customer experience.

Reviews

31 Reviews

Authorize.net helped me build my business

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

I used Authorize.net to process credit card transactions for all clients in my consulting business. I had gotten a referral about them from a colleague who'd used them for years. Fortunately, I don't have receivables. I take payment at the time an appointment is booked . Authorize.net accepts all major credit cards and made the operational side of my business easy. Their monthly reports are very useful to reconcile payments. I found them very responsive to my customer service needs.

Pros

  • Tracking monthly business volume
  • Tracking clients by volume
  • Customer service

Cons

  • It was a little difficult to understand some of the settings on my account
  • Individual credit cards had different rules and it wasn't always clear why I was charged additional fees.

Likelihood to Recommend

I felt that Authorize.net's employees were knowledgeable and able to answer my questions. When I needed help, I felt the agents took the time to understand what I wanted and provided the solution. They were good at following up from one agent to another.

A great solution for eCommerce startups to bring your business online

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Authorize.Net in some of the eCommerce platforms we manage. Since we work with Magento, it's natively integrated with the system, saving us a lot of headaches in the integration process of a payment gateway (which is never easy). Its main purpose is, of course, to be the payment gateway for credit card online transactions.

Pros

  • Very good integration in Magento
  • International circuit (can accept credit card from different countries)
  • Quick capture process compared to other gateways

Cons

  • Their admin website could use a revamp
  • Recurring payments are difficult to setup
  • Fees are not the best in the market, but not the worst

Likelihood to Recommend

Authorize.Net is a perfect solution when you need to implement it in a small to medium eCommerce. It allows you to process payments on an international scale, and it's perfect when the sale process has no special requirements. Since it can be used for physical POS, you can have a single solution for your shop and your website.

Vetted Review
Authorize.net
4 years of experience

Wasn't expecting to use this platform but ended up really liking it!

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

So I was actually recommended to use this by a client! I was building a website for a local client, and normally use a WooCommerce and Stripe for my payment platform and processing, rather than Authorize.net. However, my client already had a payment processing company that handled their on-site retail sales, and that provider asked me to use Authorize.net to allow everything to run together smoothly, rather than having 2 separate payment companies. While my experience with Stripe is only via e-commerce gateways, I was impressed at how smoothly the implementation happened with Authorize.net - and my client has seemed very happy with everything working on one provider.

Pros

  • Smooth implementation
  • Good customer support (as per my client)
  • Ease of use for customers

Cons

  • Unfamiliarity as a contractor; although this was my first and only time implementing it, so it could just be that I'm not used to it
  • Fees
  • Universality; from what I've seen, services like Stripe and PayPal are compatible with more platforms.

Likelihood to Recommend

For this specific use - a business that has a retail location as well as an online e-commerce store - Authorize.net has been great from what I've seen. My client does most of the work facing Authorize.net and he has been thrilled with it. His payment processing company strongly recommended Authorize.net for when they developed an e-commerce platform.. as a web designer, I don't see a HUGE difference between other providers, but he seems very happy and says that everything works very smoothly between the retail store and the website.

Vetted Review
Authorize.net
3 years of experience

Payment Gateway

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

Authorize.Net is one of the versatile solution for eCommerce solution. It is one of the oldest one which helps in both as payment gateway as well as card processing. Its helps us in automated recurring bill system, checkout process, managing customer information etc. It helps us build our virtual point of sale terminal. In our organization we used it for capturing cards and it is very easy to search customer transactions and reports.

Pros

  • payment gateway
  • multi currency
  • anti fraud management
  • checkout process
  • card processing

Cons

  • High price
  • reporting
  • separate merchant account requirement
  • customer support

Likelihood to Recommend

Authorize.Net is extremely reliable and very easy to setup the system. Mobile application is very good and free of cost. Capturing card and managing customer information is really handy, we can generated different types of reports on it and searching anything is a breeze. Security features are top notch and there is free of cost virtual terminal as well.

Great for Collecting Donations Made via Phone

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

When our donors call in to make a donation, we use Authorize.Net to complete credit card transactions. In addition, donors who receive our annual report can send back a remittance envelope with their credit card information written on it, which we then use Authorize.Net to process. Lastly, we have fees for some of our services and have thought about using Authorize.Net to allow people to pay fees with a card instead of cash.

Pros

  • Credit card authorization
  • User friendly platform
  • Phone payments

Cons

  • Price to use
  • Not integrated with our other platforms (website)
  • We are unsure of the full range of services available to us

Likelihood to Recommend

We are a nonprofit organization and use Authorize.Net to complete donation transactions. Sometimes our donors call in to leave a donation via credit card or leave their credit card information written on a remittance envelope sent to them in the mail. The main feature we use is to process credit card transactions.

Vetted Review
Authorize.net
4 years of experience

Authorize.Net Simple enough to Handle all your needs!

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Help move transactions seamlessly and without delays. Products were needed, and with Authorize.Net, we're able to obtain products that help our IT maintain its deadline on pace. Some of the products were high-end electronics which required special care and attention to their delivery status for our production line. It made sense to pay for its safe delivery.

Pros

  • Secure for our organization to use
  • Efficient because easy to use
  • Acceptance in the industry for use

Cons

  • Product extended warranty perhaps
  • Card that allows to earn benefit points

Likelihood to Recommend

Our organization was looking to revamp one of our departments to increase its production but also elevate our staff quota. Authorize.Net gave us the shopping power to invest in equipment essential to our growth. Furth more, it gave us the opportunity to look at our spending budget keep it medium containable yet possibly room to expand if needed with our limited budget restrictions.

Vetted Review
Authorize.net
5 years of experience

Authorize.Net at a glance

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We help with billing, sales, advertising, and setting up contractual obligations with termination details.

Pros

  • Contractual end date and obligation, termination terms
  • Seamless payment integration
  • Customization of payment gateways

Cons

  • Process of E- check is not simple and needs more improvement
  • Access of payments after few months is a tough task
  • Layout is not so user-friendly and attractive

Likelihood to Recommend

Well suited for payments, contractual obligation, end date termination, and needs more improvement on layout, which I have already mentioned. While reconciliation is excellent, transaction decline status is not transparent. This needs more realistic reasons to be conveyed to the users. Sometimes debt claims are unreasonable and make the process very troublesome.

Repeat charges need to be stored, and API widgets are excellent.

Vetted Review
Authorize.net
10 years of experience

One stop solutions for all kind of payments and its processing

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

Authorize.Net helps us in accepting payments from our users in our e-commerce portal. They provide the best solutions in Online payments, Mobile payments, eCheck payments, Virtual point of sale. There different modes of payments facilities are best in the market and make them the first choice. The interface is very easy to integrate and works best. I highly recommend this.

Pros

  • online payments
  • Mobile payments
  • ecommerce payments

Cons

  • Should work more on website functionality
  • Should provide ease in authorization
  • Should work on customer support

Likelihood to Recommend

It provides easy and secure payment solutions. The payment process is very quick and performs in real-time. The navigation is also good. They should work on the website design part to look better. They should consider the pricing part (make affordable) for start-ups and small business owners. Customer support is their weak part.

Reliable... Once you get going!

Rating: 4 out of 10
Incentivized

Use Cases and Deployment Scope

I have a home inspection business and customers pay by credit card 90% of the time. Once an inspection is scheduled, an email is generated asking the customer to follow a link in order to sign an inspection agreement and make payment by credit or debit card. In my business, not taking a credit card is not an option, merely a matter of choosing which payment processing platform we choose to do business with.

Pros

  • Reliable
  • Established
  • High data encryption security.

Cons

  • Very difficult to establish account.
  • Initial setup was time-consuming and not user friendly.
  • Processing times are not consistent.

Likelihood to Recommend

Authorize.net is reliable and I feel confident that customers' information is protected. The security protocols used by Authorize.net appear to be as good, and probably better than many credit card payment processors. However, the initial setup process was very difficult. I distinctly recall getting up and running as being very cumbersome and time-consuming. I also was disappointed with how the processing and deposit of payments were not consistent. I distinctly remember regretting the decision to go with Authorize.net. However, as mentioned before, with the time and effort required to get the account set up and running, I refused to go through the process again and try a different provider.

Authorize.Net for My Business

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Authorize.Net is used as a gateway to other accounting systems in the company. Prior to that and in some occasions we use it to run credit cards directly though the system without having the physical card in hand. Authorize.Net "tells" us if there is an immediate issue with the credit card number, or if the transaction went through. A detailed report is emailed at the end of the day or next day.

Pros

  • Stores credit card information in encrypted format
  • Works great as a payment gateway to other systems, such as WAVE
  • Maintains a payment history
  • Handles monthly repetitive transactions
  • Can run transactions anytime I need to
  • Good support system

Cons

  • Could be easier to research payments
  • I rarely have to call them. Maybe a checklist when you start using
  • Integration could be simpler

Likelihood to Recommend

We do not have a credit card machine, everything is done inhouse, on the Internet. With Authorize.Net I do not have to be concerned with PCI compliance, as that falls to Authorize.Net. We manually run our credit cards and Authorize.Net allows us to do this quickly. If there's an expired date we are notified, if there the credit card declines, we are notified as soon as we run the card. With declined cards, because they are stored on the Authorized.Net we can contact the customer, update the account and set a future time for the transaction if necessary. I don't see a situation where is would not be appropriate to use.