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Reliable... Once you get going!
March 24, 2022

Reliable... Once you get going!

Jeff Wise | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Authorize.Net

I have a home inspection business and customers pay by credit card 90% of the time. Once an inspection is scheduled, an email is generated asking the customer to follow a link in order to sign an inspection agreement and make payment by credit or debit card. In my business, not taking a credit card is not an option, merely a matter of choosing which payment processing platform we choose to do business with.
  • Reliable
  • Established
  • High data encryption security.
  • Very difficult to establish account.
  • Initial setup was time-consuming and not user friendly.
  • Processing times are not consistent.
  • Security
  • Processing times.
  • Ease of use.
  • Avenue to be compensated for my work.
  • Negative in that processing times can be very inconsistent.
  • User interface is simple.
  • Stripe
I prefer Stripe over Authorize.net.

Do you think Authorize.net delivers good value for the price?

Not sure

Are you happy with Authorize.net's feature set?

Yes

Did Authorize.net live up to sales and marketing promises?

No

Did implementation of Authorize.net go as expected?

No

Would you buy Authorize.net again?

No

Adobe Acrobat Reader DC, Buildertrend, Home Inspector Pro, Microsoft 365 (formerly Office 365)
Authorize.net is reliable and I feel confident that customers' information is protected. The security protocols used by Authorize.net appear to be as good, and probably better than many credit card payment processors. However, the initial setup process was very difficult. I distinctly recall getting up and running as being very cumbersome and time-consuming. I also was disappointed with how the processing and deposit of payments were not consistent. I distinctly remember regretting the decision to go with Authorize.net. However, as mentioned before, with the time and effort required to get the account set up and running, I refused to go through the process again and try a different provider.