Bandwidth Reviews and Ratings

Use Cases and Deployment Scope

Bandwidth.com provides a number of affordable services. Unfortunately, they refer abuse complaints to their resellers, and many resellers abuse the system. I myself have received repeated spam phone calls about car warranties and the like, but bandwidth.com support does not deactivate the customer or reseller account after repeated requests. Think twice before supporting a company with policies such as these.

Likelihood to Recommend

I do not feel Bandwidth does enough to protect the public from abuse of their services.

Use Cases and Deployment Scope

We currently utilize Bandwidth among other carriers as a product support out platform. Getting voice traffic in/out as well as text messaging requires a partner. Bandwidth is a great partner.

Likelihood to Recommend

Bandwidth is a great choice when automation is a must. Their API's are broad and include SDK's to make integration snappy. Manual use is also a positive experience through their systems and dashboard. However their support dashboard utilizes a third party (Zendesk) which makes access / experience fragmented.

Long threads within Zendesk, particularly with attachments can make a very long/heavy thread reply and when opening email tickets.

We hope to see all dashboard unified in the future!

Use Cases and Deployment Scope

Bandwidth is used by the whole organization for number ordering, toll-free services, call routing, etc. We moved to Bandwidth in a decision for cost savings as being a CLEC can be very costly when considering interconnection charges, trunk charges, etc.

Likelihood to Recommend

If you are looking to provide phone service without taking on the cost of becoming a CLEC, Bandwidth is a very excellent option. Or scenarios where you need to establish service quickly, using them is a must. They are always open to negotiating costs to you if the proof is there for a discount as well.

Use Cases and Deployment Scope

We used Bandwidth for the majority of our origination across the entire organization. We were a telecom network and they were an integral part of our business.

We found their network to be reliable, the porting department capable -- more capable than most -- and their troubleshooting to be top drawer when we did have an issue.

Likelihood to Recommend

Bandwidth covers the majority of areas where we had customers. However, there are still some areas we would have like to see them cover for calls. They cover more areas than our other carriers, but they did surprise us from time to time by an inability to be able to deliver call transport.

Use Cases and Deployment Scope

Bandwidth.com is a CLEC. My company resells their numbers and service for VoIP communication. The whole company utilizes Bandwidth.com, but I interface mainly with phone numbers including number porting. We are able to order and port numbers through BW and resell to our customers. They have contacts and communication with other CLEC and LEC carriers to be able to port amongst each other.

Likelihood to Recommend

For telecommunications: porting, new numbers, SMS, toll-free, and voice.

Use Cases and Deployment Scope

Bandwidth provides our primary origination and termination for our wholesale customers. Their APIs allow us to seamlessly integrate all of Bandwidth's feature sets into our existing applications.

Likelihood to Recommend

Bandwidth is great for wholesale origination and termination. With a decent commitment, you can get great rates, and their support is excellent. Recommended as a primary source of service for voice traffic.

Use Cases and Deployment Scope

We use them extensively for call origination, termination, e911, Dynamic 911, SMS (SMPP), and CNAM lookup. We use them as a provider that handles all of these things for our customers. They provide a reliable service that we are able to leverage.

Likelihood to Recommend

When needing a wholesale product, and a reasonable price, they are very good. I might not recommend them if a guaranteed termination product was required.