Bandwidth -- Voice programmatically done right!
September 11, 2021

Bandwidth -- Voice programmatically done right!

Jonathan Geller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Voice (Inbound, Outbound, SIP Trunking, etc.)
  • Messaging (SMS, MMS, Group Messaging, Local A2P, etc.)
  • Phone Numbers (CNAM, Local Phone Numbers, Number Porting)

Overall Satisfaction with Bandwidth

We currently utilize Bandwidth among other carriers as a product support out platform. Getting voice traffic in/out as well as text messaging requires a partner. Bandwidth is a great partner.
  • Support
  • Communications
  • API
  • Documentation
  • Unify their many portals into one
  • Automation saves on resources
  • Broad / quick access to DIDs
  • Clear porting threads

Do you think Bandwidth delivers good value for the price?

Yes

Are you happy with Bandwidth's feature set?

Yes

Did Bandwidth live up to sales and marketing promises?

Yes

Did implementation of Bandwidth go as expected?

Yes

Would you buy Bandwidth again?

Yes

Bandwidth is a great choice when automation is a must. Their API's are broad and include SDK's to make integration snappy. Manual use is also a positive experience through their systems and dashboard. However their support dashboard utilizes a third party (Zendesk) which makes access / experience fragmented.

Long threads within Zendesk, particularly with attachments can make a very long/heavy thread reply and when opening email tickets.

We hope to see all dashboard unified in the future!