Lots of features with abuse issues
June 01, 2022

Lots of features with abuse issues

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • Voice (Inbound, Outbound, SIP Trunking, etc.)

Overall Satisfaction with Bandwidth

Bandwidth.com provides a number of affordable services. Unfortunately, they refer abuse complaints to their resellers, and many resellers abuse the system. I myself have received repeated spam phone calls about car warranties and the like, but bandwidth.com support does not deactivate the customer or reseller account after repeated requests. Think twice before supporting a company with policies such as these.
  • Low pricing
  • Abuse complaints
  • Containing the use of their system to responsible actors.
  • Unfortunately, repeated calls from resellers abusing their system has cost me a lot of time.

Do you think Bandwidth delivers good value for the price?

Not sure

Are you happy with Bandwidth's feature set?

Yes

Did Bandwidth live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bandwidth go as expected?

I wasn't involved with the implementation phase

Would you buy Bandwidth again?

No

I do not feel Bandwidth does enough to protect the public from abuse of their services.