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Customers have had excellent experiences with Betachon Freight Auditing in various scenarios. One key use case is booking international …
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Product Details
- About
- Tech Details
What is Betachon Freight Auditing?
Betachon Freight Auditing Features
- Supported: Alerts/Notifications
- Supported: Compliance Management
- Supported: Audit Management
- Supported: Auditing & Claim Filing Services
- Supported: Automated Claim Filing
- Supported: Carrier Invoice Auditing
- Supported: Cost Recovery
- Supported: Data Import/Export
- Supported: Exceptions Management
- Supported: Package Analytics
- Supported: Shipment Tracking
- Supported: Shipping Optimization
- Supported: Third Party Management
Betachon Freight Auditing Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android, iPhone, iPad |
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Customers have had excellent experiences with Betachon Freight Auditing in various scenarios. One key use case is booking international air shipments. Customers praise Betachon for providing pricing and service that exceeds other providers in this capacity. The software's automation and quick response times, often within hours, make the process of booking shipments seamless and efficient.
Another valuable use case of Betachon is its auditing system. Users appreciate its ability to pull reports for customer accounts, allowing them to easily track and analyze their shipping expenses. This feature has helped companies with a high volume of invoices to identify errors in shipping invoices more efficiently, saving them valuable time and resources.
Additionally, customers rely on Betachon's monitoring and qualification of shipments for potential refunds. Although they may not be able to get money back from damage claims or late delivery notifications with their current courier service, users appreciate that Betachon identifies billing mistakes and qualifies shipments for potential refunds from carriers like FedEx. As a result, they have been able to save thousands of dollars by leveraging the software's automation to find errors in shipping invoices.
Betachon's ability to leverage its database to benchmark accounts and negotiate better contracts with carriers has also been highly valued by users. With access to data analytics and market insights provided by the software, customers have been able to improve their shipping strategies, optimize costs, and secure more favorable agreements with carriers.
In addition to these specific use cases, customers appreciate Betachon's effective communication and expertise in various situations. The software's customer service team takes the time to review requests, make changes, and work closely with customers to improve their services. This level of support has been instrumental in helping users resolve disputes over charges for services that were not provided as desired, further enhancing their overall experience with Betachon.
Overall, Betachon Freight Auditing offers a range of use cases that address common pain points in the shipping industry. Whether it's booking international air shipments, auditing shipping expenses, identifying billing mistakes, leveraging data analytics for benchmarking and negotiation, or resolving disputes, customers have found Betachon to be a valuable tool for streamlining their shipping processes and optimizing costs.
Time-saving automatic claim filing: Several reviewers have found Betachon's automatic claim filing feature to be a significant time-saver for their business and their customers. They appreciate how it has drastically reduced the amount of time spent on filing claims and has resulted in awarded claims, adding value to their operations.
User-friendly interface: Users consistently praise Betachon's user interface, describing it as a breeze, simple, and easy to use. They appreciate how it helps them set up vendors overseas and provides insightful analytics at their fingertips. Compared to other software from international carriers, they find Betachon's interface to be far superior, intuitive, and easy to navigate.
Efficient freight auditing with helpful customer support: Reviewers highlight that Betachon's freight auditing has resulted in small savings over the years. While these savings may not be significant, users still find the software easy to use with a nice interface and automation. Accessible and helpful customer support enhances the overall experience for users who appreciate having assistance when needed.
Reporting Limitations: Some users have expressed that the reporting for identifying rate issues could be improved on. They feel that the current reporting features do not provide sufficient visibility or clarity when it comes to analyzing and addressing rate-related problems.
Outdated Features: While it doesn't impact the service itself, some users have mentioned that certain features could use a facelift. Although they did not specify which features specifically, these users believe that updating and modernizing certain aspects of Betachon Freight Auditing would enhance the overall user experience.
Difficulties with Customer Service: A few users have found it challenging to reach customer service at times when trying to inquire about an issue. These individuals express frustration over delays in receiving support or difficulty getting their concerns addressed promptly by the Betachon team.