| Feature | Free Version | Paid Version |
|---|---|---|
| Phone | Available | Available |
| Live Chat | Available | Available |
| Forum/Community | Available | Available |
| FAQ/Knowledgebase | Available | Available |
| Social Media | Available | Available |
| Video Tutorials / Webinar | Available | Available |
| Unavailable | Available |
things are a little clunky to get through The database is a bit antiquated Price is always a factor we consider … Price Product Features Product Usability Product Reputation Prior Experience with the Product … We are always very price-conscious, but we
upgrade. I know that I can use another partner, but that is an additional cost … Security User Friendly Cost effective
Raisers Edge is more expensive and different process to pull reports
Customer service Pricing - too expensive DIY forms - donor experience
Blackbaud eTapestry used to be more affordable, but now with the addition of an annual $600 enablement fee, it puts it out of reach for some nonprofits … the new one is well over $7,000 a year, probably even more now, and not affordable to smaller nonprofits. eTapestry has the basics that we need, and we … we have used it for multiple years, we are…
long response times overly expensive … Blackbaud eTapestry has been nearly impossible to work with when wanting to look at cost reduction. We are currently … Network for good is significantly more cost-effective and overall more user friendly.
No. ETAP is expensive as it is.
overcome by purchasing additional records, which is a yearly (not one-time) fee. … platform can hold you must purchase additional records, which is a yearly cost, and cause some organizations to out…
can only have 10. We also purchased an online form and now they want to charge us $400 to update it. We saw how the online store would work and it does
their impact on fundraising. The cost of any donor management software makes it hard for small non-profits to afford, and again, some of the interface … "work and look". eTapestry (Blackbaud) was also the most comprehensive and affordable option when we first started, and still has a great comprehensive approach … chose eTapestry (Donor Perfect). We were interes…
us as the price was acceptable (although not cheap). It does everything we need it do for a small, growing charity. … Multi-users as no extra cost Cloudbased
The cost of eTapestry is helpful for budget The time it takes to learn eTapestry's
Blackbaud Raiser's Edge. However, eTapestry provides strong value for the cost. It is much less expensive than using Raiser's Edge. … an organization that includes fundraising in its activities. It is a good value for the money. It is well suited for managing and tracking…
things in the database. These courses were fairly expensive and our small organization couldn't afford that. I had to figure a lot out on my own or using … Price Prior Experience with the Product … no--cost
lists in real time. We selected eTapestry for its lower purchase price and maintenance fees. … Price … I am pretty sure we purchased it because it was the entry level, low cost option within the Blackbaud suite of products.
impacted our ability to steward donors Overly expensive product negatively impacted our bottom line Opportunity cost - we spent a lot of time switching CRMs … Not intuitive at all Overly expensive Poor customer service 1 … This product is expensive, hard to follow, and…
Great ROI -- the software is cost-effective and has allowed us to automate many of our administrative processes
pretty big time sink. In addition to that, once we reached 1,000 donors, our cost increased, which is challenging for a small nonprofit.
Affordable for smaller nonprofits that cannot afford Raisers Edge from Blackbaud. The pricing tiers can be more suited to these … these smaller organizations. For example, charges are determined by how many constituents are in the database. The lowest tier is 5000 constituents. I…
Blackbaud eTapestry is one of the best, most cost-effective fund development products I've used. … for what the school needed. Raiser's Edge is great but would be way too expensive for us to use as a collaborative of schools.
SalesForce offers more options for reaching donors but is too expensive.
basic donor database system as compared to Raiser's Edge and much more expensive than something that Salesforce may offer.
The cost continues to rise with zero improvements, we would leave if we did not have
task is extremely frustrating. The User Enablement Fee is ridiculous. Blackbaud is already charging quite a lot for what we get. … donations, and collecting membership fees. System … Functionality is not intuitive or streamlined. Donor-covered fee functionality is not…
