eTapestry - worth checking out for your fundraising efforts!
September 21, 2022

eTapestry - worth checking out for your fundraising efforts!

Rich Horning | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud eTapestry

As a non-profit organization and registered charity, we use Blackbaud eTapestry for our relationships with donors. We use it: (1) as a CRM to track interactions and manage relationships; (2) to record donations; and (3) to produce charitable donation tax receipts. We utilize the query and report features to create mailing lists and to analyze our progress.

Pros

  • The main profile page for each donor provides a wealth of information - often there is no need to navigate to other pages of their profile.
  • Entering data into donor profiles - and navigating around the profiles - is quite intuitive.
  • When running queries or reports, the results are produced very quickly.

Cons

  • After entering data and navigating from the page you are working on, there is no warning asking, "Do you want to save the information you entered?" If you forget to Save, the data is lost.
  • The 2 step process of adding users - first getting a Blackbaud account and then being invited to join your organization's eTapestry group - feels cumbersome.
  • Managing donor relationships
  • Entering donations
  • Producing charitable donation tax receipts
  • The application has saved us extensive amounts of time. Previously, donor relationships were tracked on spreadsheets and were very difficult to manage.
  • Working with data has been vastly improved - to query things such as which donors gave $1,000 or more in the past 3 years.
  • Producing mailing lists for direct mail is probably 95% more efficient than doing so from spreadsheets
Blackbaud eTapestry is not as robust as Blackbaud Raiser's Edge. However, eTapestry provides strong value for the cost. It is much less expensive than using Raiser's Edge.

Do you think Blackbaud eTapestry delivers good value for the price?

Yes

Are you happy with Blackbaud eTapestry's feature set?

Yes

Did Blackbaud eTapestry live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud eTapestry go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud eTapestry again?

Yes

While it is not as robust as Raiser's Edge (also a Blackbaud product), Blackbaud eTapestry is a solid application that is, overall, a strong tool for an organization that includes fundraising in its activities. It is a good value for the money. It is well suited for managing and tracking donor relationships, recording donations, and producing charitable donation tax receipts.

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