Bugzilla Reviews & Ratings 2023

Name: Bugzilla Tutorial - 1 - INTRODUCTION | WHAT IS BUGZILLA
Uploaded: 2017-08-14T11:51:06.000Z
Duration: 1 min 42 s
Description: What is Bugzilla?

Bugzilla

Overview

Recent Reviews

Bugzilla, or nah?

7 out of 10

April 19, 2017

Bugzilla was used as a bug management system for our clients (ranging between 50-250 clients). This was used to track the progress of all …

Bugzilla gets the job done

7 out of 10

April 03, 2017

We use Bugzilla departmentally both as a defect tracking tool and as a customer escalation tracking tool. Because the two categories of …

Bugzilla

9 out of 10

March 29, 2017

We are using it for the bug tracking in our project. It is used in our engineering department, for software bug report and tracking.
Enginee…

Bugzilla - Maintaining Workflow

8 out of 10

March 24, 2017

I used Bugzilla as a contractor of CK-12. It was fairly easy to get started with remotely. It is an organized system that helped in …

Very good issue tracker for development work

8 out of 10

July 29, 2016

I’ve used Bugzilla at two big projects in my company, and both times have loved how it’s handled our sprint planning, tracking, and …

Easy and cost efficient Bugzilla!

9 out of 10

July 27, 2016

Bugzilla is being used in my department, other departments use JIRA for bug tracking. The problem we have is test management integration …

Bugzilla for Bug Hunters

6 out of 10

June 29, 2016

Bugzilla is used for the product and development team of the organization. The tool is mainly used for defect tracking, maintaining and …

Bugzilla may not be Godzilla of bug tracking tools, but comes very close.

9 out of 10

January 11, 2016

We have multiple groups/departments within the company. Most groups that do some software development or maintenance use Bugzilla as a bug …

Bugzilla review from a Global eCommerce team

6 out of 10

July 08, 2015

It is being used by the eCommerce team to manage tasks and bugs. It helps with the workflows between project managers, business owners, …

Bugzilla - most simple and easy to use powerful Defect Tracking System

9 out of 10

April 08, 2015

Our department uses Bugzilla to trace all development and bug fixing progress. And by connecting with the source control system to trace …

Bugzilla at its best

8 out of 10

August 16, 2014

Bugzilla is used to address all the internal technical issues and bugs raised in each project that our organization holds. It is a very …

My Bugzilla Review

7 out of 10

August 15, 2014

We used Bugzilla across the whole organization for the most part. I found it to be very good at what it did. We used it to track open …

BugZilla - so near yet so far !

7 out of 10

August 13, 2014

BugZilla is used in the Software Engineering team to address key defects and loopholes.

Why Bugzilla is easy to use and affordable

9 out of 10

August 12, 2014

Bugzilla was used by the QA department when we tested the Remedy application and logged the defects/issues found during the testing.

Bugzilla boon for startups and other who don't need to invest much and need quick turnaround

8 out of 10

August 11, 2014

Bugzilla was used as overall solution for defect tracking and delivery. It helped the organization in managing entire testing drive in a …

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Video Reviews

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Pricing

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Bugzilla

N/A

Unavailable

Sorry, this product's description is unavailable

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting / Integration Services

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Alternatives Pricing

GitLab is a complete open-source DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate and build software. From idea to production, GitLab helps teams improve cycle time from weeks to minutes, reduce development process…

FogBugz

$62

per month

Sorry, this product's description is unavailable

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Product Demos

Bugzilla Tutorial - 1 - INTRODUCTION | WHAT IS BUGZILLA

01:42

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Product Details

About
Integrations
Competitors
Tech Details
FAQs

What is Bugzilla?

Bugzilla Video

What is Bugzilla?

Bugzilla Integrations

SpiraTest

Bugzilla Competitors

Bugzilla Technical Details

Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

BugTracker.net, Gemini, and Jira Software are common alternatives for Bugzilla.

Reviewers rate Availability and Usability highest, with a score of 9.

The most common users of Bugzilla are from Enterprises (1,001+ employees).

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Comparisons

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March 01, 2013

Basic bug tracking system.

Verified User

Manager in Marketing

Apparel & Fashion Company, 51-200 employees

Score 8 out of 10

Vetted Review

Verified User

Pros and Cons

It has a clean interface that customer service can input support tickets in regards to tech issues on the site.
Ability to go back and forth with the developer = less meetings & more productivity.

Nothing.

Return on Investment

Faster response time to tech issues.
Ability to see all of the outstanding tickets.
Ability to factor in overall # of tickets placed in relation to work productivity.

Likelihood to Renew

This is a very basic system for entering and tracking bugs. It doesn't really have any bells and whistles such as rating bugs in a hierarchy of importance or color coding, etc. There are other systems out there that allow you to do additional things like track time estimates a and provide detailed reporting metrics which are not available in Bugzilla.

Likelihood to Recommend

Users and Roles

Support Headcount Required

Business Processes Supported

Created a centralized system for all web related tech issues
Ability to organize and manage projects and put them in a level of importance
All management have the ability to view the status on an issue and any ongoing projects.
Better time management for development; as company sees all of the fine details.
Great for documentation.

Products Replaced

Implementation Details / Implementation Partner

Implemented in-house

Implementation Rating

Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.

Training Types Used

Self-taught

Ease of Bugzilla Training

Very easy to learn. It's a simple product.

Premium Support

They do not offer premium support.

Support Rating

There is no technical support per se - which is OK for a pretty simple product like this. They do offer things like user forums and Q&As which are effective enough.

Usability

This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.

Bugzilla

Entry-level set up fee?

Offerings

Would you like us to let the vendor know that you want pricing?

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